OnStar Emergency Advisors Now Using RapidDeploy Radius Mapping Technology2
OnStar and RapidDeploy are teaming up to provide OnStar customers with enhanced incident response via next-generational technology, including supplemental location accuracy and improved mapping options.
OnStar began working with RapidDeploy, a leader in mapping and analytics solutions, in 2021 to deliver vehicle telematics directly to 911 call centers. GM Ventures also announced its participation in the $40 million Series B funding round for RapidDeploy in 2021.
Now, GM’s Onstar Emergency Advisors will have access to RapidDeploy’s Radius Mapping technology to improve incident response outcomes, benefitting both OnStar customers and emergency responders. OnStar Emergency Advisors will gain supplemental map-based views and proprietary services when notified of a crash, stolen vehicle, pressing of the OnStar button, or calls from OnStar members.
“We’re combining 25+ years of OnStar’s leadership with RapidDeploy Radius Mapping to enhance, digitize and modernize responses to incidences, streamlining our connection and awareness of members in times of need,” said vice president of OnStar Safety and Connectivity at GM, Mike Devereux. “With more than 200 Emergency Advisors, OnStar acts as an emergency triage center. It’s vital that we work with quick and concise data to help ensure a timely delivery of services to our members or connect them with public safety as necessary.”
Key features in RapidDeploy’s Radius Mapping technology include additional layers of location accuracy via the member’s mobile device (upon member consent), as well as supplementary information on potential evacuation routes, local emergency shelters, and weather data, plus access to publicly available street cameras for enhanced situational awareness.
“We are honored to continue our work with OnStar as they bring RapidDeploy technology into the OnStar call centers,” said CEO and co-founder at RapidDeploy, Steve Raucher. “Next generation technology, while originally designed for 911, has many applications where modern mapping is needed to be combined with supplemental data and we are excited to work with OnStar as our first major enterprise customer.”
Subscribe to GM Authority for more OnStar news, GM technology news, GM business news, and around-the-clock GM news coverage.
- Sweepstakes Of The Month: Win a 2023 Corvette Z06 Convertible. Details here.
OnStar sux & so does GM for pushing this crap. Every time I look at my cell they are trying to shove OnStar into my wallet. They will hire anyone with a heartbeat, no pun. For the 3 times I’ve attempted to use OnStar in the past, the service staff sux too. OnStar with attitude.
Have had On Star for about 10 years in both cars , there has been an occasional blib but mostly satisfied , will continue to use their service .