GMC has ranked well below average in a new owner satisfaction survey.
According to Consumer Reports, GMC was ranked 22nd among 28 major automakers in the organization’s recent owner satisfaction study. Each of the brands studied was given a customer satisfaction score, with GMC scoring 65 points. GMC was ranked above Jeep, which scored 63 points and was ranked 23rd, and below Lincoln, which scored 65 points and was ranked 21st. Notably, Cadillac also scored poorly in the survey results, scoring 59 points to land in 24th.
At the very top of the list was Porsche, which scored 83 points, followed by second-placed Genesis, which scored 80 points, third-placed Tesla, which scored 78 points, fourth-placed BMW, which scored 73 points, and fifth-placed Subaru, which also scored 73 points. The bottom of list was occupied by Mercedes-Benz in 26th with 57 points, VW in 27th with 56 points, and finally, Infiniti in last place with 50 points.
The new Consumer Reports survey results are based on the organization’s 2022 Annual Auto Surveys, which includes data collected from more than 300,000 individual vehicles. The vehicles included in the survey range between the 2020 and 2022 model years, as well as a few 2023 model-year vehicles that were not significantly changed. Consumer Reports also indicates that some of the ratings were based on just a single model year.
Using this data, Consumer Reports then calculated owner satisfaction scores based on the percentage of owners that responded they would purchase the same vehicle again. Consideration was made for enjoyment, price, comfort, performance, and reliability. Ratings and scores for the various factors were determined by the percentage of owners that said they were very satisfied with their vehicle.