In a recent owner satisfaction survey, Chevy as a brand ranked mid-pack among the major automakers studied.
The recent owner satisfaction survey was conducted by the American nonprofit consumer organization Consumer Reports, and is based on data pulled from the group’s 2022 Annual Auto Surveys. The 2022 Annual Auto Surveys includes data on more 300,000 vehicles, including those between the 2020 and 2022 model years, as well as a select number of 2023 model-year vehicles that have not shown significant changes over time. Additionally, some ratings may be based on just a single model year.
From this data, Consumer Reports managed to calculate an owner satisfaction score based on the percentage of owners that responded they would definitely buy the same vehicle given the chance to do it all over again. Considerations were made with regard to pricing, reliability, enjoyment, performance, and comfort, with ratings and scores for the various factors determined via the percentage of owners indicating they were very satisfied.
From this information, Consumer Reports then ranked the various brands studied, with a higher score indicating greater owner satisfaction. Among the 28 auto brands studied, Chevy was ranked 15th with a score of 68, slotting in above Acura, which scored 67 points, and below Mazda, which scored 69 points.
The top-ranked brand in the survey was Porsche, which managed a score of 83, followed by Genesis in second place with 80 points, Tesla in third place with 78 points, BMW in fourth with 73 points, and Subaru in fifth, also with 73 points. The bottom of the list was occupied by Mercedes-Benz in 26th with 57 points, Volkswagen in 27th with 56 points, and finally, Infiniti in last place with 50 points.
Notably, Chevy was ranked near the bottom of the pack in last year’s Consumer Reports Automotive Brand Rankings.