Chevy had a strong showing in the J.D. Power 2023 U.S. Vehicle Dependability Study, ranking fifth overall. This places the Bow Tie brand just behind fellow GM brand Buick and just above Japanese-based automaker Mitsubishi.
Rankings were given based on any given automaker’s Problems Per 100 vehicles (PP100). Chevy boasted a PP100 figure of 162, while the top-performing brand, Lexus, received a PP100 figure of 133. This was followed by Genesis, Kia and Buick, which had PP100 scores of 144, 152 and 159, respectively. Rounding out the bottom of the list was Land Rover, which scored a PP100 figure of 273.
Notably, this ranking is an improvement over the 2022 study, where the Bow Tie brand was ranked tenth overall.
“It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first,” said senior director of auto benchmarking at J.D. Power Frank Hanley. “A bellwether for mass market brands looking to adopt and implement these technology features into their portfolio is in two of the industry’s preeminent studies, the J.D. Power Initial Quality Study (IQS) and the Vehicle Dependability Study. Connecting insights from the two studies better informs automakers by substantiating trends and showcasing how some automakers are preventing problems from occurring early on and throughout the ownership experience.”
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance, driving experience, exterior, features/controls/displays, infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2020 model-year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
Chevy also took home a few segment-level awards in this study, including: