Cadillac Ranks Well In J.D. Power 2023 U.S. Vehicle Dependability Study5
Cadillac had a relatively good showing in the 2023 J.D. Power U.S. Vehicle Dependability Study, ranking twelfth overall. This places the luxury marque in the top half of rankings, just above Japanese-based automaker Mazda, yet just below Detroit-based Dodge.
Rankings were given based on an automaker’s Problems Per 100 vehicles (PP100). Cadillac received a PP100 figure of 173, while top-performing brand Lexus received a PP100 figure of 133. This was followed by Genesis, Kia and Buick, which had PP100 scores of 144, 152 and 159, respectively. Rounding out the bottom of the list was Land Rover, which scored a PP100 figure of 273.
It’s worth noting that fellow GM brands, Buick and Chevy, ranked above Cadillac in fourth and fifth place, respectively. GMC came in two positions below Cadillac with a PP100 score of 175.
“It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first,” said senior director of auto benchmarking at J.D. Power Frank Hanley. “A bellwether for mass market brands looking to adopt and implement these technology features into their portfolio is in two of the industry’s preeminent studies, the J.D. Power Initial Quality Study (IQS) and the Vehicle Dependability Study. Connecting insights from the two studies better informs automakers by substantiating trends and showcasing how some automakers are preventing problems from occurring early on and throughout the ownership experience.”
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance, driving experience, exterior, features/controls/displays, infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2020 model-year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
Two Cadillac models also placed in a few segment-level awards in this study, including:
- Premium SUV – Cadillac XT4
- Midsize Premium SUV – Cadillac XT6
Subscribe to GM Authority for more Cadillac news, and around-the-clock GM news coverage.
- Sweepstakes Of The Month: Win a 2023 Corvette Z06 Convertible. Details here.
Chevy trucks come off the same assembly line as gmc ! They are basically the same besides the exterior so why every other year there is such a gap between the 2 ? is it infotainment and safety features ? If any manufacture is suffering its ford / lincoln ! Yikes !
Cadillac is really missing the boat for their bottom line. They are putting their eggs in the EV basket instead of taking care of the models that gave them a profit right along. Sure they are changing the dash and body on the XT5 but are sending them to China . Leaving the same model design here and eventually doing away with them for to make more way for the Lyriq. Bad move.
Ford and Lincoln are in the basement along with Tesla
I have been a fan of GM for over 25 yrs. and I used to be able to Email the corporate office directly every few years or so with ideas that I thought would be beneficial to the company. Unfortunately, this is no longer possible, so I have to communicate through this platform.
Over the past few years, GM vehicles, especially the pickups and large SUVs, have been experiencing a record rash of thefts in different cities across the country. I have 2 concepts that I believe can assist in either solving or reducing this problem.
The first one involves using the technology that the vehicles are already equipped with in a different manner. Just like the vehicles are equipped with Onstar (by subscription), a feature can be installed using the vehicle’s cameras and sensors that allows the owners to activate the vehicle’s cameras at any given time from their mobile devices to monitor their vehicle whether the vehicle’s sensors have alerted their device with motion detection through the GM App or not. They can even have the option to turn on a specific camera alerted or the 360° camera. I call this feature the GM Oculus Security System. This will work along with all of the current security features.
The second idea has more to do with the technicians that service these vehicles whether they’re GM dealership technicians or not. This involves a Biometric Thumbprint Check-in App or device that links the technician to whatever vehicle they’re servicing. The scan would need to be done before any service can be done to the vehicle and it would only be valid for 10-12 hours a day before another scan is required. I truly believe that this is necessary because I also believe that information and certain devices for getting around the current security systems are being stolen, sold, or mysteriously lost by some of the same workers that know how to use them and show it and supply them to criminals because they are disgruntled or they’re just looking to make a fast buck in the underground market.
I hope that you guys will at least read this and give it some real thought. Thanks