Cadillac had a relatively good showing in the 2023 J.D. Power U.S. Vehicle Dependability Study, ranking twelfth overall. This places the luxury marque in the top half of rankings, just above Japanese-based automaker Mazda, yet just below Detroit-based Dodge.
Rankings were given based on an automaker’s Problems Per 100 vehicles (PP100). Cadillac received a PP100 figure of 173, while top-performing brand Lexus received a PP100 figure of 133. This was followed by Genesis, Kia and Buick, which had PP100 scores of 144, 152 and 159, respectively. Rounding out the bottom of the list was Land Rover, which scored a PP100 figure of 273.
“It is typical in the automotive industry to roll out concepts and features by putting them in premium vehicles first,” said senior director of auto benchmarking at J.D. Power Frank Hanley. “A bellwether for mass market brands looking to adopt and implement these technology features into their portfolio is in two of the industry’s preeminent studies, the J.D. Power Initial Quality Study (IQS) and the Vehicle Dependability Study. Connecting insights from the two studies better informs automakers by substantiating trends and showcasing how some automakers are preventing problems from occurring early on and throughout the ownership experience.”
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance, driving experience, exterior, features/controls/displays, infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2020 model-year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
Two Cadillac models also placed in a few segment-level awards in this study, including: