According to Consumer Reports, Buick was ranked 19th among 28 major automakers in a recent owner satisfaction survey. The results are based on data pulled from the organization’s 2022 Annual Auto Surveys, which looked at more than 300,000 vehicles between the 2020 and 2022 model years. Data was also pulled on a select number of 2023 model-year vehicles that were not significantly changed, while some ratings were based on a single model year.
The data included the percentage of owners who said they would definitely buy the same vehicle over again if given the opportunity, with considerations made for factors like enjoyment, comfort, reliability, performance, and price. Ratings and scores for the various factors were based on the percentage of owners who said they were very satisfied.
From this data, Consumer Reports calculated an overall customer satisfaction score for each of the major auto brands studied. Buick scored 66 points, slotting in above Audi, which scored 65 points, and below Volvo, which scored 66 points. Porsche was the top-ranked brand in the owner satisfaction survey with 83 points, followed by Genesis with 80 points, Tesla with 78 points, BMW with 73 points, and Subaru with 73 points. At the bottom of the list, we find Mercedes-Benz in 26th with 57 points, Volkswagen in 27th with 56 points, and finally, Infiniti in 28th with 50 points.
Consumer Reports points out that owner satisfaction reflects whether a car meets a customer’s expectations, and that the most satisfying cars “aren’t necessarily the best on the market.”