GM has released a new customer satisfaction program for the all-electric Cadillac Lyriq luxury crossover related to a software configuration management issue that could affect the vehicle’s infotainment and lighting systems.
The problem: affected units of the Cadillac Lyriq may exhibit multiple software issues, resulting in a condition wherein the onboard infotainment system fails to emit any audio, the cornering lamps flash, or other lighting concerns.
The hazards: there are currently no known safety concerns related to this issue.
The fix: GM technicians are instructed to confirm that over-the-air updates have been correctly installed. In addition, various modules will need to be manually updated by the dealer in order to ensure that onboard systems are running the latest software. To do this, GM is instructing dealers to use a pair of SD cards to reprogram onboard software, if necessary, including the power steering control, front view camera, forward range radar sensor – long range modules, and image processing module 1 processor 1 VCI.
Affected components: onboard software and module programming.
Affected vehicles: 2023 Cadillac Lyriq
Number of affected vehicles: it’s unclear at this time exactly how many units of the 2023 Cadillac Lyriq are affected by this customer satisfaction program.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners who are unsure if their vehicle is affected by this customer satisfaction program can reach out to GM directly with any questions or concerns using the customer satisfaction numbers and contact information included below.
- Customer satisfaction program number: N222378271
- Cadillac customer service: 1-800-333-4223
Production of the Cadillac Lyriq is ramping up now. GM produced 2,477 units of the luxury crossover in November of 2022, bringing total production to 6,192 as of November 30th, 2022.