GM has issued a service bulletin regarding an incorrect label for the certain units of the 2022 and 2023 GMC Sierra HD, in both 2500 HD and 3500 HD configurations.
The problem: affected units are labeled with incorrect camping loading information.
The fix: owners of affected models will be mailed the correct label to install on the vehicle themselves. Meanwhile, dealers will fix any affected units in their inventory. The label carries a part number of 85637822, and the program will be in effect until January 31st, 2025.
Affected components: Camping loading information label.
Affected vehicles:
- 2022 Chevy Silverado 2500 HD
- 2022 Chevy Silverado 3500 HD
- 2022 GMC Sierra 2500 HD
- 2023 GMC Sierra 3500 HD
Number of affected vehicles: it’s unclear at this time how many vehicles are affected by this issue.
Owners should: wait for GM to send the correct labels, or bring their vehicle to the dealer to have the label installed there.
Contacts:
- GMC Customer Service: 1-800-462-8782
- Customer Satisfaction Program Number: N222368920
It’s worth noting that the 2022 and 2023 GMC Sierra HD currently has other customer satisfaction programs currently in place, among these being a retrofit for front heated seats. Originally, this feature was unavailable to order on Sierra HD SLE, SLT, and AT4 trims, while the Denali was unaffected by the issue. The constraint on these seats was lifted in May 2022.
As a reminder, the 2022 and 2023 GMC Sierra HD were offered with two engine options, including the naturally aspirated 6.6L V8 L8T, which is rated at 401 horsepower and 464 pound-feet of torque, as well as the 6.6L V8 L5P turbodiesel Duramax, which is rated at 445 horsepower and 910 pound-feet of torque.
Under the skin is a more-capable version of the GM T1 platform, while production took place at the GM Flint Assembly plant in Michigan.
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Comments
I love the story…GM Releases FIX…how about we found the correct stickers!!!
“Owners will be sent the correct camper loading stickers; however, due to supply constraints, the sticker backing glue will be sent on a later date when backing glue is put back into production. Your local dealer will advise all GMC owners when this glue is made available. Until then, a TSB has been issued advising GMC owners to not install camper loading stickers without a built-in glue backing as the sticker will not stick, causing a potential overload situation…”
Tagging this article to see comments on what others determine when the new stickers (and glue – Lmao) arrive. I’m curious how far off the original numbers will be vs the corrected numbers ( i e, how much is payload and GVWR going to drop). Sure is disappointing these kinds of events get out the door. Why does quality continue to go backwards? Did anyone see the article about Jim Farley talking to Ford retired engineers how they spent $3.9 billion last year in recalls, and that was twice what GM spendt?
Glad to see the reminder about the recall on the heated seat retrofit. I had almost forgot after owning my truck a year without a single retrofit. I did receive the notification in my GM app, and it actually states heated AND ventilated seats. I gave up on the dealer I bought the truck from and went to another dealer who immediately ordered the parts. Will share what really happens in the coming weeks. But I don’t recall seeing any info on GM Authority, or communications from GM mother ship, or current owners on the heated steering wheel retrofits. A rational person would say any day now since the local GM lots have been filling up for the last month and those vehicles are not selling. In the old days, the dealership would take the part out of the new vehicle and put it in the existing customers vehicle. Now THAT was customer service!
Any news on Parking assist retrofit??
Thank you for asking that! I’ve heard nothing on mine.
Heated/Cooled seats retrofit would be nice as well
Still waiting on park assist, seat and wheel chips. Email and get the run around.
Fix the problems with the lifters in the motor! Considering addressing a on going problem with these engines!