Chevy Ranks High In J.D. Power 2022 China Vehicle Dependability Study3
Chevy ranked fourth overall in the J.D Power 2022 China Vehicle Dependability Study with a score that outperformed the segment average.
With a PP100 (problems per 100 vehicles) of 171, Chevy was ranked near the top of the mass-market segment, outperformed by FAW Toyota, Changan Ford and Buick with a PP100 of 159, 168 and 170, respectively. The segment average was at a PP100 of 184, placing the Bow Tie well ahead of the curve.
The Vehicle Dependability Study measures the number of problems experienced per 100 vehicles during the past six months by owners of 13- to 48-month-old vehicles. A lower score reflects higher quality. The study covered 177 specific problems grouped into nine major vehicle categories:
- Driving experience
- Features/controls/displays (FCD)
- Driving assistance
Chevy has been preforming well in many J.D Power studies as of late. In October, the Bow Tie was ranked above average in the J.D. Power China Customer Service Satisfaction Index (CSI) study, which evaluates customer satisfaction with automakers based on six individual service-related factors, including service team, service facility, welcome and diagnostic, service quality, service value and service reservation. Chevy earned a score of 761 points, slotting into eighth place overall and ranking above the segment average, which was 755 points.
Last year, Chevy was ranked below average in the J.D. Power 2021 China Vehicle Dependability Study. The study examined 177 individual problems grouped into eight major categories, including engine/transmission, heating/ventilation/air conditioning, seats, vehicle interior, driving experience, features/controls/displays, audio/communication/entertainment/navigation, and vehicle exterior.
Chevy scored 137 PP100, slotting in above Changan Ford (138 PP100), and below WEY (135 PP100), while the mass market segment average was 144 PP100.
Chevy’s positive performance in the aforementioned studies come on the heels of relatively shaky sales during the first nine months of the 2022 calendar year, with volume decreasing 16 percent to 148,600 units. Meanwhile, GM China sales fell 20 percent to 1,727,600 units, as China has undergone several lockdowns this year as a result of COVID-19.
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Maybe they need to build trucks in China for NA consumption so they have Toyota type quality..
Chevy is the best!
Should change name to “cm”. For China Motors.