Buick ranked third overall in the J.D Power 2022 China Vehicle Dependability Study with a score that outperformed the segment average.
With a PP100 (problems per 100 vehicles) of 170, Buick sits near the top of the mass-market segment, beaten only by FAW Toyota and Changan Ford with a PP100 of 159 and 168, respectively. The segment average sits at a PP100 of 184, placing Buick well ahead of the curb.
This ranking is reflected by Buick’s strong presence in the Chinese market. The brand offers models that aren’t listed for sale in North America, including the segment-leading Buick GL8 luxury minivan as well as the all-new Buick Envista small crossover – which is currently under consideration for the U.S. market, as GM Authority exclusively reported. In fact, the new-generation Buick GL8 was rated the best Large MPV in this year’s study.
The study measured the number of problems experienced per 100 vehicles during the past six months by owners of 13- to 48-month-old vehicles. A lower score reflected higher quality. The study covered 177 specific problems grouped into nine major vehicle categories:
- Driving experience
- Features/controls/displays (FCD)
- Driving assistance
Buick has been preforming well in many recent J.D Power studies as of late. In October, Buick was ranked fifth overall in the J.D. Power 2022 China Customer Service Index Study with a score that outperformed the segment average. This China Customer Service Index Study evaluated customer satisfaction with automakers based on six individual factors, including service team, service facility, welcome and diagnostic, service quality, service value and service reservation. The results of this study were extracted from responses from 37,167 vehicle owners across 47 brands in 70 major cities that purchased their new vehicles between December 2017 and May 2021. Responses were collected between January and June 2022. Each automaker was given a score on a 1,000-point scale and ranked accordingly.
Additionally, in September, Buick was ranked third in the 2022 China Initial Quality Study (IQS). This J.D. Power China study identified the automotive brands and models that offer the highest degree of perceived initial quality. The results of this China IQS were based on the survey responses of 3,914 new vehicle owners who purchased their vehicles between June 2021 and March 2022. Participants were asked to rank their vehicle on 218 problem symptoms across nine specific categories, including exterior, interior, infotainment system, seats, driving experience, driving assistance, powertrain, climate and features, controls and displays. Each brand is then given a score based on the problems experienced per 100 vehicles sold (PP100).