Poll: How Long Have You Been Waiting For Your GM Vehicle?
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It’s no secret that automotive production has been hit hard by supply chain issues, with some customers waiting a very long time indeed to park their new ride in their driveway. Now, we want to know – how long have you been waiting for your GM vehicle?
Obviously, automotive production is an extremely complex process, with thousands of individual parts required to make just one vehicle. All of those parts must arrive at the production facility on time, with GM sourcing the parts with the intention of keeping purchase costs as low as possible. Once the vehicle is produced, it must then be shipped to dealers.
Naturally, this process is vulnerable to any number of complications. For example, GM may be faced with rising purchase costs amid inflation, as well as supply constraints that not only raise part pricing, but also delay the arrival of parts outright. These part constraints could also result in GM being unable to build all configurations of its vehicles. Shipment of completed vehicles may also run into complications due to rising costs and labor shortages, among other problems.
Indeed, the process it takes to build a vehicle and get it out to customers isn’t always a smooth one, which obviously leads to delays. This was made particularly apparent by the widespread disruptions experienced in the wake of the COVID-19 pandemic. However, GM is still figuring out ways to build vehicles without all the necessary components – for example, by placing constraints on certain features to be retrofitted at a later date, such as heated seats.
So then, we want to know – how long have you been waiting for your GM vehicle? It’s important to time the wait for your vehicle from when the order was actually placed, rather than when a reservation was made or when you “raised your hand” for the vehicle. For example, a customer who just reserved a 2024 GMC Sierra EV Denali Edition 1 will have to wait at least a year, which wouldn’t count in this particular poll.
So make sure to tell us by voting below, and remember to subscribe to GM Authority for more GM business news, GM production news, and around-the-clock GM news coverage.
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My 2022 GM AT44 came off the assembly line on June 3rd, I’m still waiting for delivery like tens of thousands of other GM customers. They say these vehicles are waiting for computer chips. I cannot figure out why any company would build a product that they knew they could not finish and let it sit in a dirt field for over half of a year. I think GM must be delusional and think that they are making wine instead of vehicles and that they need to be aged to increase the quality of their product. Unfortunately sitting out exposed to the elements, rodents and bird c*** does nothing but diminish the product. Then to make the situation worse dealers are adding 5 to $10000 above sticker price to a vehicle that has lost its new car smell and appearance
many months ago. Disgusting to say the least.
I picked my 2023 AT4 up today. Ordered December 21,2021, accepted by GM on August 5th 2022, built October 3rd 2022. Dealer requested and was granted a dealer pick up from the overflow lot in Indiana. Paid dealer invoice price which was about 3 grand under sticker.
Nothing except the chip for locking steering wheel. Sexiest truck I’ve ever owned in my 60 years. Definitely worth the wait.
Congratulations. My order was accepted about the same time and the truck has been made (sitting in Indiana). I call the dealer regularly (they’re good to work with) and I call GM every now and then to log my request for info. Supposedly it started the last stage of inspection this week. The code has moved to 4300. I’d like to have it before Christmas. Thanks for the update.
Contact your dealer and ask them if it’s available for dealer pickup. My dealer said that he’s requested pickup now on six occasions. Two of them they have allowed them to come up and pick up the vehicle. If they’re easy to work with it’s worth a try.
I’ll do that. The dealer said there is a code indicating it’s “on hold” so I’m not sure it will be released. I’ve seen the window sticker and it’s complete except for the electronic steering column lock. Who paid to pick up your truck – did that just come out of the destination fee? My dealer (and I) are 1,900 miles from the plant.
Destination fee stayed the same. Dealer sent two people on about 5 hours each way to pick it up and drive it back.
Ordered a Sierra 1500 AT4 with 3 liter diesel on April 1. Was originally supposed to get a Metallic Silver 2022 model…estimated delivery date of July. Heard nothing from the dealer so I called and was told GM ran out of silver paint so pick another color. I selected Titanium Rush and was told probably sometime in August. August came and went so again I call the dealer. This time I’m told they’re not building 2022 models so I need to switch to a 2023…oh yeah also there’s still no silver paint so stick with Titanium Rush. Dealer calls in mid-October and tells me the vehicle has been built and has a VIN but no word on delivery. It’s in Fort Wayne 2 hours away but can’t expedite delivery. So here we sit in early December, and all they can tell me is “no movement”. Friend who works in the biz says the first two stories sound like bunk and they probably got my truck in and sold it to someone chomping at the bit and willing to pay way over sticker. I’m about fed up and feeling like I’m being f#cked with.
Here are a few suggestions:
1 – when you place your order ask you dealer for the order number. The order number is generated when the order is placed with GMC. If they’ve actually placed the order then they will have the order number and should know what it is. If they don’t know what they’re doing ask for another person to help (manager).
2 – when you call your dealer for updates request the Event Code. These are codes for production status determined by the plant. The dealers are not always updated promptly and certainly not in real time. Still, the dealer should have its most current production status as expressed by the event code.
3) Once it goes into production there will be a “build sheet”. Ask your dealer for the build sheet. This is a list of everything that was included with the ORDER for the vehicle (doesn’t mean they’ve made it or that everything will be included once it is made – it’s the listing of what they are intending to build). Dealers have access to these build sheets when they are created. A dealer can use the build sheet and learn that the wrong color was placed in the build, etc. The build sheet for your vehicle will have the same order number that was generated by GMC.
4) Once it’s in production a VIN will be established. Ask the dealer for the VIN.
5: Call the dealer weekly for updates.
6) When you have the VIN call GMC and ask them for an update. It will be during one of these conversations that you realize there is poor communication between the plant and the dealers. They will tell you they are not allowed to give you the event code. Maybe so, but they can give you some words about where the process stands. Most importantly, when your call GMC a record is entered into the log and you become one of the squeaky wheels. They are nice folks who don’t have good information to share. Be nice to them and keep digging. You need your VIN to track the vehicle with GMC.
7) The phone number for GMC production information customer service is 800-462-8782. They may tell you to call the dealer but make sure you register a call with your VIN and name so it’s logged.
8) At some point (well before the truck is ready to ship) the dealer will have the Window Sticker. Ask for a copy of the window sticker – this is how the vehicle was actually built. Compare it to the build sheet and your order to see if anything was left off. My vehicle did not include the steering column lock but did include everything else.
9) Here are the event codes:
0500 (DEFINITION OF THIS STATUS IS CURRENTLY UNKNOWN)
1000 ORDER ON HOLDER AT DEALERSHIP
1100 ORDER PLACED AT DEALERSHIP / PRELIMINARY ORDER ACCEPTED
1101 ORDER ENTERED INTO THE SYSTEM
1102 ORDER ENTERED VIA WEB
2000 ORDER ACCEPTED BY GM
2001 ORDER GENERATED TO DEALER
2005 ORDER REPLACED BY GM PROSPEC ORDER
2030 ORDER EDITED BY GM
2051 ORDER CHANGED THRU WEB
2500 ORDER PREFERENCED, SENT TO PRODUCTION
3000 ORDER ACCEPTED BY PRODUCTION CONTROL
3100 ORDER AVAILABLE TO SEQUENCE
3300 ORDER SELECTED, SCHEDULED FOR PRODUCITON
3400 ORDER BROADCAST FOR PRODUCTION (LOADED ON ASSEMBLY PLANT COMPUTERS)
3450 IMPORT VEHICLE PRODUCED
3550 IMPORT VEHICLE SHIPPED FROM PORT OF ORIGIN
3575 IMPORT VEHICLE RECEIVED AT PORT OF ENTRY
3800 ORDER PRODUCED, VIN IS AVAILABLE
4000 VEHICLE AVAILABLE TO SHIP
4104 BAILMENT INVOICE
4106 BAILMENT RELEASED
4150 VEHICLE INVOICED
4B00 ORDER BAYED; VEHICLE IS WAITING ON TRANSPORTATION OR PULLED FOR QUALITY CONTROL
4200 ORDER SHIPPED
4300 INTERMEDIATE DELIVERY
4800 RAIL RAMP UNLOAD; VEHICLE AT RAIL ROAD DESTINATION AWAITING TRUCK TRANSPORT TO DEALER
5000 VEHICLE DELIVERED TO DEALER
6000 VEHICLE DELIVERED TO CUSTOMER
9000 ORDER CANCELED
Footnote to the above:
My dealer has dedicated people who create online orders and dedicated people whose only job is to track progress and report to customers. They are very informed and professional. We’ve exchanged numbers and I talk to them every week (or more if something happens).
Not all dealers are created equal. Your dealer rep may not be informed and may have other responsibilities from answering the phone, floor sales, customer delivery, etc.. I have a great dealer. If your dealer rep is unable to answer questions then I suggest you move up the food chain and you should get someone to help before you get to the General Manager. If you get the run around – go straight to the General Manager. The order process is frustrating enough without having to deal with people who don’t care or are uninformed.
Be nice.
Is there an similar process for those who have been waiting over a year to receive the retrofits for multiple missing parts? Why is GM building new with all the parts when they have 100’s of thousands of vehicles they already sold that are missing parts? Does anyone have any ethics anymore? Wait until you take your new vehicle in for any service. You will see that customer service has become obsolete, and GM doesn’t care. I’m exhausted after dealing with multiple dealers and GM itself for over a year. It’s time to let the legal people take over.
Ordered a 22 Sierra 1500 SLT on April 6, was built the end of July, so I’m told! GMC tells me check with dealer and dealer says it’s on MP hold. When order went in I was told 8 to -9 weeks which I knew was BS but I never though I would still be waiting after 9 months.
There are 23’s at4’s on the lot for 8k more and the dealer has tried to put me in a vehicle I don’t want. If I don’t get what I ordered why bother!
I ordered a ’23 Tahoe Z71 few days before Thanksgiving of this year (2022)…am I to think I may not get my order accepted? It is currently in the 1100 status (I do have an Order number). I’m a patient man, but my current SUV is having transmission issues and Im getting nervous. Plus, I put down a hefty down payment. Im worried I won’t get my down payment back if I eventually lose patience and move to Plan B. Suggestions/advice/etc?
It won’t hurt to ask your dealer! They might have customers waiting anxious to buy your Tahoe when it comes it. I had cancel clauses written in my purchase agreement where I would get my $1000 deposit back on my Traverse.
I had an alternative show up and my dealer was just fine with refunding my deposit if I wanted to cancel.
I ordered my 2023 Traverse in July and just picked it up last week. Sounds like GM is catching up now and you might find what you want in stock or negotiate a better deal now on a new order that might arrive sooner.
You also might get a better price as GM is offering rebates and price cuts …. and I got $1000 Costco rebate good till Jan 3 — discounts should get better each month
I put deposits at two dealerships. I asked both to agree that I could ask for my deposit back any time before the order was accepted. When the Suburban order was accepted I went immediately to the GMC dealer and got that deposit back. They were very friendly, no arguments.
It did take 5 months to get the order accepted. Now I’m waiting for a build week.
PJ, I’m patient also but had a high need-to-know and have done some digging. The Event Code 1100 means the order was placed by the dealer with GM. It moves to Event Code 2000 when GM accepts the order. When the order is accepted they will show the date scheduled for the build – that will be the week your vehicle is going to be made. Your dealer is able to look at the event code status any time. I listed the event codes from soup to nuts in an early reply in this thread. Might be worth getting familiar with.
The 2024 Tahoe is scheduled for production November 2023 so your order will in all likelihood be accepted.
Here are few things to fill a boring evening:
1) Look at the GM website (not your dealer, GM’s) and search inventory. Spec out a vehicle just like your vehicle order and see if there are any in the country.
2) Fiddle with the spec and find out what is available and the difference between your order and those available. That may give you an idea if you ordered something that takes longer to build/acquire.
3) Once the vehicle is made (and well before it’s delivered) it shows up on this GM inventory and also on the dealer’s inventory. You will see a lot marked as IN-TRANSIT.
4) There are event codes that break down the IN-TRANSIT status that the dealer can see – it may be sitting at the plant, or in a quality check queue, or any number of other things and still be considered IN-TRANSIT. But if the vehicle is on the inventory, even if it’s been marked IN-TRANSIT, it’s been made.
5) Once you see a vehicle on the website inventory then it is good to look at the Window Sticker. The Window Sticker will tell exactly how it’s made and if anything was left off. Note: the dealer can get a build sheet before the vehicle is made that indicates to production how the vehicle is SUPPOSED to be made. I like seeing that and checked off the items to make sure the order was placed correctly. The build sheet is an instruction and not a record of the build. The Window Sticker is the real record of what was actually built.
6) You can also tell on the Window Sticker where the vehicle was manufactured. If the vehicle is manufactured at a plant that is producing vehicles that are actually on the ground at dealers then that’s a good sign. Sometimes individual plans will have delivery issues and make vehicles that end up sitting for a long time. If your vehicle is made in a plant that has no current (actual on the ground) inventory at dealers then you may have to wait longer. If your vehicle is made at a plant that is the same as the plant recorded for landed vehicles at dealers then that’s a good sign that at least they are moving vehicles.
I ordered a vehicle in August so I would get a 2023 instead of a 2022. I received a build date before the end of August for late September. The vehicle was made in late September on schedule. (Oh, once they make it then it has a VIN to help track. If there’s no VIN there is no vehicle.) I’ve been following the steps after they made it and it went through a few quality checks and has been shown as available for transport now. The transport may be the frustrating part of this journey because the vehicle is made and it’s sitting somewhere but not moving. Once it’s loaded on a train car then it should take a couple of weeks to get to your dealer.
I’m still waiting on mine and expect it in January. If I get it before the end of January then that will be five months from the time the order was accepted to the time it was delivered. The dealer I’m working with is very informed and experienced. They told me at the time of order that when things were working well earlier in 2022 that it took eight weeks to make a vehicle from the time the order was accepted (no parts issues). They guesstimated the best case for me would be four months and the likely case for delivery would be six months.d
Without knowing anything about the production challenges with a Z71 Tahoe (nice vehicle) I would guess that your wait will be about six months from the time the order is accepted. Good luck.
I’ll post again on this thread when I pick up my vehicle.
Great info…thank you very much.
Finally received my 2022 Sierra SLT after a 9 month wait. Dealership couldn’t tell me anything about my Truck, didn’t seem to know anything about it! Said screw it, so happy to get it I drove it home which is 550 miles from dealership. Realized I didn’t get some options I was told I would be getting. My local dealership was super helpful, I ordered a 2023 for an extra 5,000 dollars now hopefully I wont have a 9 month wait. Just didn’t want to deal with Charlotte Mi dealer anymore and get this all behind me!
Hope you do get what you want but curious as to what options you did not receive on your 22′ SLT AND REASONS given for not getting. I purchased a 22 Limited SLT in May of 22 missing some options and promised retrofits would be installed as sone as parts were avaliable. Have heard very little from GMC and nothing from Dealer as to if or when this might happen. Beginning to believe it may never happen. I feel they have had the time to make or buy the parts by now. Feeling I’ve been forgotten in liew of new production and EVs in process. Hope to hear soon but loosing faith. Anyone else feeling this way ? Need to discuss plan to resolve.
Been patient but I wanted heated stearing wheel and heated seats. It’s January and very cold. Paid the dealer full MSRP minus a small inconvenience fèe for missing features. $175.00 wish I had known then what I know now. Would have not agreed to sale. Lesson learned. Don’t pay full price unless you get all the features on the window sticker. Very disappointed in GM And the Dealer.
You’re right to feel disappointment. I would start a regular call routine to both the dealer and GM. You can ask your dealer the best GM contact number for this sort of information. Have your VIN handy and make sure they know you expect the call (with GM) to be a record call. Maybe you’ll find out something positive but at least you’ll start the process of being the squeaky wheel.
It’s a shame to pay this sort of money for a vehicle and have important components missing – especially bad considering the promise of the missing components is part of the reason you agreed to the purchase.
I have written down in my notes that the SLT pro safety package included HD surround Vision and front and rear park assist and rear cross traffic and pedestrian alert. That does not come with the Pro Safety they come with the Safety plus. Salesmen was mistaken when he told me that and will not stand by that he said it. Another frustrating wait and traded my Truck in on the first one so no Truck till my new 23 gets made and delivered!
Ordered a Tahoe in November 2022, if I don’t get it by the end of February 2023, I will cancel the order! 👎🏻 on any further business with GM.
Don’t blame you. This is garbage. I’ve been waiting for a Denali Ultimate since January 22, told dealer to shove it.
Robert…once you told dealer to shove it, (love that by the way) did you get your deposit/down payment back without any hassle?
No problem.
Six months after ordering, I finally took delivery of my 2023 Traverse. However, at one point I inquired if I could cancel and get my deposit back (we did have refund contingencies in our contract) … when I found one on the lot at another dealership. Dealer was more than willing…. of course, he probably had buyers lined up to take it when it came in, and no doubt with more profit. Makes me think I made a big mistake… instead of making our agreement to refund my $1000 deposit, I should have made them make a deposit to me that was not refundable if they did not perform or deliver my Traverse as promised. (Dealer had a Jan 15 deadline, when I could cancel.) By contract, I also could cancel if the price increased or if they did not honor ANY GM incentives issued in the time I was waiting.
Checked in with dealer yesterday. Truck still sitting in Indiana waiting for rail shipment. Finished, invoiced, PAID by dealer, not shipped. The dealer is understandably as irritated as I am about the delay. This dealer pays for his inventory and does not “floor plan” anything with GM. He paid for my truck in October and I’d gladly pay him for it as soon as I can touch it.
My deal with the dealer included a deposit of $1000 with a price guarantee. If I buy something else from them they will not require that I take the vehicle I put the deposit down on. If I just cancel then they have 30 days after they receive the vehicle to sell it after which time they keep the $1000. They’d be able to sell the truck easily so that wasn’t an issue for me as far as taking any risk.
I just want the truck and have no second thought that the dealer will back out of the deal (because I have a written agreement consummated by a deposit).
The MSRP has gone up about $10,000 since I placed the order.
Sounds like you have an awesome Dealer. Who eats the 10k increase in MSRP ? Dealer has already paid GM for the vehicle. Looks like GM is really getting greedy or run into some parts price increases since October. Curious as to to what vehicle you ordered that would inflate by 10k in 3 months. Glad you got a contract price in writing. It’s a win win for you when ever you get your hands on the vehicle. Hope you get it soon. Enjoy !
The dealer is awesome. I ordered a Denali 1500 Sierra with technology and reserve packages (and a few other things – not the Ultimate.) MSRP when ordered was just under $77K. They sold me the vehicle for just over $71K and this happened in mid-August. The truck was made in late September exactly as scheduled by GM. I received a copy of the Window Sticker and VIN in October and the dealer was invoiced for the vehicle. It’s gone through several mystery event codes since then that don’t have specific meaning (hold, quality check, etc.) but has been available for rail transport for about a month now. GM (through the Zone General Manager) marked it as “hot” (because of my complaints and the dealer’s complaints) and he confirmed that the truck really is sitting, complete, ready for rail shipment. The dealer’s beef with GM is primarily that he’s paid them for the vehicle already and they are not shipping it yet.
Just for grins I ran the same spec’d vehicle through a configurator and it had an MSRP of just over $86K. Mine has an MSRP of $77K and my contract is for a bit over $71K. The price increase is for what the same vehicle would cost if ordered today – the MSRP on mine will not go up. So far I like how the pricing has worked out for me keeping in mind I don’t have a truck and someone has had my $1,000 for six months.
My “deal” with the dealer is that they pass through any GM incentives (discounts, rebates, employee pricing, zero interest) available at the time of sale (whatever is going on that month) to me. Not much is offered on Denali for discounts or incentives.
Well I ordered a 2022 GMC Sierra 1500 Denali on Mar23,2022. It was built on June 29th, 2022 and has been sitting in Fort Wayne Indiana ever since. So for 6 months it has been sitting there waiting for the chip to be installed. But wait GM is shipping completed 2022 GMC Denali’s with all the chips ready to go to dealers but can’t find a chip to put in trucks that are sitting. Just more BS by GM. Every time I send an email to GM I get the same scripted response about delays, parts shortages labour shortages Etc. Never once have they told me what they are doing or who is doing anything to complete the builds on the vehicles we all have ordered to get delivered to the dealers. They talk about customer satisfaction well they can’t even spell it. Pretty sure our concerns and comments here fall on deaf ears and nothing will ever come from it. Pretty sad for sure while the executives sit in their offices collecting big salaries and bonuses while the laugh at the little guy.
Pretty bizarre situations some of you are in. I finally gave up on my build and told them to cancel mine (been in 1100 status) asked for a refund of my deposit. Dealer said no problem. Got very lucky…called another dealer (was my 7th dealership too call) and asked what they had on their lot or transit (Tahoe Z71). He looked and was shocked when he found one that will be delivered next week. Said someone must have backed out at the wrong time. Anyway…it has everything I want including color, except the sliding console. And that’s ok…one less thing that will go in the the future. Bonus…it’s about $6500 less too.
Anyway…so, hopefully in the next week or so, I will be driving my new ride. Good thing, he verified it’s in a lot within an hour of the dealership. Worse case…he’ll go and get it. Again…hopefully.
You are one of the lucky ones. Most cannot get any Z71′ s . Hope you get it it soon and enjoy. GM needs the revenue . Don’t understand the transportation issues. Kinda weak excuse to me. They must already have their money for the build and sale.
Honestly it’s unbelievable. How retarded america is and how big they act around the world. We can’t get this we can’t get that, well then build it in your own country. If it’s hazardous to the environment, build it in your desserts and unpopulated regions. They are ready to freaking jump any country for their natural resources in less than 24 hours but can’t have factories to help their car manufacturing to be independent. I paid 140k for a custom suburban in September 2022. It’s almost February 2023. Get your horses together and get to work. Stop blaming others on ur late productions.
I agree with you. We have over 10 million jobs available in the US that we cannot fill because of the government handouts that entice them to stay home. We have over 6 million illegals that have entered the country over the last two years and it will continue to grow. The government is giving them free housing, food, medical, education, etc again which is telling these illegals to come to America and live for free. I suggest the government invests in building manufacturing factories for an array of products and have these facilities manned by government-subsidized workers and illegals. Stop the free ride for all. It would be a win-win for all. But that will never happen because the activists and left would call it racist, slave labor, and affecting climate change. God Bless America!