Poll: How Long Have You Been Waiting For Your GM Vehicle?171
It’s no secret that automotive production has been hit hard by supply chain issues, with some customers waiting a very long time indeed to park their new ride in their driveway. Now, we want to know – how long have you been waiting for your GM vehicle?
Obviously, automotive production is an extremely complex process, with thousands of individual parts required to make just one vehicle. All of those parts must arrive at the production facility on time, with GM sourcing the parts with the intention of keeping purchase costs as low as possible. Once the vehicle is produced, it must then be shipped to dealers.
Naturally, this process is vulnerable to any number of complications. For example, GM may be faced with rising purchase costs amid inflation, as well as supply constraints that not only raise part pricing, but also delay the arrival of parts outright. These part constraints could also result in GM being unable to build all configurations of its vehicles. Shipment of completed vehicles may also run into complications due to rising costs and labor shortages, among other problems.
Indeed, the process it takes to build a vehicle and get it out to customers isn’t always a smooth one, which obviously leads to delays. This was made particularly apparent by the widespread disruptions experienced in the wake of the COVID-19 pandemic. However, GM is still figuring out ways to build vehicles without all the necessary components – for example, by placing constraints on certain features to be retrofitted at a later date, such as heated seats.
So then, we want to know – how long have you been waiting for your GM vehicle? It’s important to time the wait for your vehicle from when the order was actually placed, rather than when a reservation was made or when you “raised your hand” for the vehicle. For example, a customer who just reserved a 2024 GMC Sierra EV Denali Edition 1 will have to wait at least a year, which wouldn’t count in this particular poll.
So make sure to tell us by voting below, and remember to subscribe to GM Authority for more GM business news, GM production news, and around-the-clock GM news coverage.
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GM = Total Incompetence……how long are they going to blame their inability to build vehicles on the supply chain, Covid and the Ukraine war…..time to get your act together before customers like me just walk away and buy from someone else ….I already did…..been waiting to order a 2023 Buick Envision ,complete with all parts working) for almost a year….gave up and bought a Volvo
I bought a Lexus GX 460 with all the chips and got a discount. I originally wanted a Yukon but with no chips and a forced subscription to OnStar I went to the Lexus
Been waiting 13-1/2 months for a Yukon xl ultimate with 3.0 diesel
I waited 7 months when they called and said it would be at least another 6 months. I cancelled. If every dealer is selling at $20k over msrp..why sell me what I ordered at msrp? Greed not supply shortage.
Waiting for nine months now for my 2022 Tahoe Premium. First told that I couldn’t get the color i wanted, second, the larger motor was not available along with some of the speed control perks, then the delay turned this order to a 2023 model (price increase) and It was almost ready, but the “insulation under the hood” was not in stock and then they were waiting on the motors for the electric windows. And…oh yeah! “there are not enough train engineers to bring production to the east”.
I know just as soon as I jump ship, that rascal will show up and someone else will get something I’ve waited so long to receive. I’ll give it a few more weeks.
Ordered a Denali Ultimat last January, dealer called me in September and told me that I would have to order a 2023 and start this process over again. NOT. Will buy something else that’s not GM. Tired of their bull.
J’attend depuis septembre 2021 mon Bolt euv commence à trouver ça long
Bien hâte de l’avoir suppose l’avoir février 2022. Mais pas capable d’avoir une date pour une allocation de constrution
Maybe they can pull parts from some of the vehicles they are sending to China for your vehicle!
Have been waiting since March 2022 for a Chevy Silverado 1500 LT TrailBoss Refresh in Dark Ash Metallic, LT Premium Package, Dark Essentials and Off Road Assist Steps. Order still hasnt been picked up by GM and assigned a build date yet. Was told by dealer their not sure if this truck will ever be built because of heavy constraint on the production of the LT TrailBoss
What “Event Code” is your Trailboss sitting at? Is it at 3000 or higher? If it’s under 3000, it’s not getting built…..
Not sure. Dealer didnt give me that info. All i was told was if they removed the LT premium package it would have already been built due to the constraints on packages/options that are included in the LT Premium package.
GMC Sierra 1500 slt Òrdered in October of 2021. Nor built till January 2022. Delivered in May 2022 minus 3 chips.no word yet from GMC or Dealer when they will be delivered. Very frustrated !
Who do I call or email for updates ?? New trucks arriving with all chips now. They have them and my money.
GMs customer service for this sort of thing is 800-462-8782. I called then when my dealer ran out of information and they were very professional and helpful. Unfortunately, no one has all of the information available. They may not know everything from parts or manufacturing but have some access and field a ton of questions so they might know something. Indeed, it’s very frustrating.
Also, your dealer can escalate to their regional General Manager (for the brand) and they have more stroke in getting answers. My truck was made a couple of weeks ago and the dealer has been great about tracking and explaining what the various stages mean – unfortunately again, sometimes they see ambiguous words like “on hold” that can mean 20 different things. A good dealer and puzzle some of this together from past experience and from a track record of asking questions and being a nuisance. Good luck with the chip situation!
Call your local GMC dealer Service Department, give them the VIN and ask them if there are any chips available for it. GM started sending out letters to customers on August 1st.
New up date : call to service center put me to a chat talk with Michele who May or may not be a robot ?? After answering same questions over 3 different chats, she/it told me my vehicle was not on list for missing chips and Theresa’s not ET for delivery at all. I asked the plan and got no response. Another question about USB drives with music I had to down load because of no CD PLAYER I was told it was probable an incomparably issue and they could not provide an answer or suggestion for my pronlem. The al day Chat talk was a waste of time. Dealers tell me they will notify me when chips are available if ever. My mistake for thinking this would be resolved in several months. Total incompentence
It’s interesting that there is no chip shortage for EVs!
I ordered a 2023 Tahoe and a 2023 Traverse within the month that the new model year orders opened up. Both came in within 8 weeks and neither had any component holds or deletions.
I ordered a 2023 Traverse Premier. It was built within 2 months but has been sitting in a parking lot now for a month and a half waiting on transport. GM’s excuse, a “congestion issue” where the Traverse is at. Evidently it’s PARKED IN and they CAN’T GET TO IT? Whatever, it’s pathetic, and they will not let the dealer come and get it, which is also mind boggling. You’d think that if they’re BEHIND in getting vehicles shipped out, they’d ENCOURAGE dealers to come and get them, but NOOOO. Well I’ve about had it. Just about ready to shop else where. My patience has worn very thin. In fact if it shows up missing features, I’ll refuse it. I have a 2022 Silverado 2500HD LTZ that I’m planning on trading in. I got an email from GM way back in April or May that said, GOOD NEWS, we have the chips for your missing features and will be contacting you “SOON” to have them installed” Oh really? Well it’s NOVEMBER, and I haven’t seen SQUAT for MISSING CHIPS. I’m just waiting for the first CLASS ACTION LAW SUIT against GM to SUE them over these missing chips. We PAID FULL PRICE for these features and DON’T HAVE THEM. We were given a little PITANCE of money when we picked them up for the missing features and that’s it. We STILL don’t have them. I think GM is a dumpster fire right now, and I will not order another new vehicle from them. I will go else where. If GM wants my business back, they better straighten out, and PROVE that they can DELIVER.
That’s really maddening, Jake. Your vehicles are well over $100,000 together and you’re not happy at all with the service or communication. My order is still within the time frame the dealer told me to expect. It’s been made, dealer has the build sheet and VIN, nothing appears to be missing but window sticker will reveal everything. I received my first e-mail from GM last week telling me the exciting news that it’s been made. I knew this a month ago. Hopefully things loosen up and you get your vehicle soon. And also hopefully – we’re pleased with the product if not the service.
I too ordered a 23 traverse premier redline 6/29/22. Was told a couple of weeks ago ETA was a couple of weeks ago. That came and went followed up with it’s sitting in Charlotte, Michigan, and there are a lot of other traverses that are stuck there too. My lease ends December 1st and I was advised to start a month to month lease with my prior dealer. This is ridiculous and making me not want to go through GM on my next vehicle.
I am in the same boat. I ordered a 2023 Traverse RS back in July. My Car was built in October and had a ship date of mid November however, it’s still sitting in Charlotte Michigan – same lot as yours Caitlin and no one has any answers. It’s maddening they can’t get them out to ship, this delay does not make sense. Does anyone else have any other suggestions on how to contact someone higher up in GM?
I call GM (need the VIN) and inquire plus file complaint about every three weeks. They don’t have information at their fingertips and have to call Order Fulfillment to get the lowdown. The CSR folks are pleasant and trained to be polite without giving any information to customers. They really don’t know much other than what they’re told and they aren’t told much. The smart ones who have fielded a number of similar calls can connect the dots and understand the system better but they still don’t have much information.
It would be nice to talk to someone in Order Fulfillment but I suspect they will have information but not be able to take action. I may try to go higher in the system.
BEEN WAITNG SENCE MARCH OF 2022 FOR THE YUCON THAT WAS ORDERD, 2- PRICE INCREASES ALREADY, STILL DONT NO WHEN THE THING WILL BE BUILT, I CONTACT DEALER MONTHLY, SAME OLD STORY DONT NO WHEN IT WILL BE BUILT.
Call your dealer and get the Event Code for your order. If it hasn’t reached Status 3000 by now, it’s not getting built…..
Good point. Dealers do have this information and mine is really helpful. Mine is sitting at 4300 which (according to the dealer) means it’s built and pretty far along in the logistics path. It’s “on hold” though and they don’t know exactly what that means but suspect it might be because of the commitment to deliver all built 2022s before any 2023s are delivered.
This is crazy isn’t it? My 2023 Yukon was produced and has now been sitting for 8 weeks for transportation. I live 3 hours away from where it is sitting and even offered to go pick it up and take it to the dealer. lol At this point, I am realizing it could go on for months and will start looking for something else. It’s funny that a Cadillac Dealer can get vehicles in to sell for $15000 above MSRP but no one else can get anything in. I guess if we all stopped ordering they would figure something out. (: Good luck!
I ordered A 2021 Chevy express extended van in on April 29 2021 ! After calling GM several times ,( basically no answers, useless), all they cold tell me was the order has been accepted. I called last week 10 – 19 2022 ,and was told it has been “produced” and is waiting on shipment, or transportation I forget which. I asked if it meant it was manufactured ? All she could tell me was that it was produced. I asked if I could pick it up. She told me Im not the first person to ask that , and no, I couldn’t. Going on 19 months now ! Not happy !
Yep Larry. Sounds like the prediction that the Authority gave a couple of months ago is true. They said scheduled production for the ’23 Trail Boss will be only 12% of the total for the year. I found a “In Transit” Boss that had all my options from a local dealer. This was a couple of months ago. Dealer said 1st of Nov. Not holding my breath.
I ordered a 2021 Colorado March 1, 2021, did not have vehicle by July 1, 2021. Dealer could not tell me if I would get it at all. Just by luck he had Z71 on the lot so I took it, I had ordered an LT.
When it comes to anything Corvette, GM has failed. I have cash in hand for the last 3 years for a new Z06 but still can’t get one due to piss poor organizational skill to deliver a product. Additional sitting on 3 week to get a repair part on current corvette. Keep driving faithful customer into the seat of another….. Porsche 911 looking better everyday.
I feel your pain. Similar situation waiting on a dealer list for the Z06 that never seems to come. With the recession coming on strong next year, a Porsche GT3 will be easier to get and frankly once their dealer markup drops will be the close to the price as the Z06 outfitted for the track. At least Porsche seems to still know how to make cars in volume…..
Been Waiting 6 months for a corvette in Canada and dealers are telling me it could be another two years.
We’re telling our customers want on our waiting list that we’re probably looking at a minimum 18-24 months before they could order a Stingray…..Z06s wait times are a lot longer.
How about my new 2022 Buick Envision with only 8000 kms sitting in a dealers garage for 4 months and counting waiting for a module, and still no delivery date.
I ordered a 2022 Corvette with a dealership in June 2021. The order was sent to GM in November and I received an order number. I never heard from the dealership so in May I called the Corvette Concierge and was told my order was canceled and I would have to submit a new order for the 2023 model. I went to see my salesman and he said due to constraints his dealership is not submitting any Corvette orders. He refused to give me any time table. I still have not heard from the dealership or my salesman. At this point it looks like, if I am lucky, I may get a 2024 model. Very frustrating. All I want is some communication, honesty and transparency. This dealership has provided none. I will never use them again.
Communication is a two-way street. You’re always free to contact the dealer to get the information and answers you are looking for….
Had waited almost one year with NO IDEA of build or delivery date so i canceled my order..In the meantime i get notice from GM Card that my earnings will be no good in which i then contacted them telling them it is not my fault that you GM cannot build the vehicle i want..BTW, i was told by GM card that i have at least another year before my earnings will expire. Nothing like telling you a year in advance to maybe go out and buy something else..Sorry way to run a company and business in my book. Should have never even built or taken orders on Corvette unless the company can supply the goods…
I was told in April my Silverado was built waiting on parts. In June the truck was invoiced and I got a copy of the window sticker. I was told in June that since it was invoiced it was complete and ready to be shipped. I was told in July and in August it was still pending transport. Then in September I was told it was waiting on semiconductors. It is now late October and still no idea when i will get my truck. GM needs to get their act together and give their customers better information.
Gary, dealers have been asking for better information and transparency as well. It’s been frustrating for all of us….
Maybe GM should charter some Atlas 747’s and go get the chips and parts themselves? This maybe a dumb idea but sometimes if something doesn’t come to you, you have to go and get it yourself.
That sounds all good and well, but if the chips are being made in countries where the government only allows 30% of it’s workers in the manufacturing plants, it doesn’t take long to see what some of the problems are.
If Amazon can track my $5 order and keep me informed every step of the way, why can’t GM do the same for a $40k order?
Because Amazon is Amazon, and General Motors is General Motors.
still waiting 16 months for my dealer to let me know I can order an Express van ….. in the mean time, I did order a 2023 Traverse 3 months ago. Dealer just informed me it has been built, but can’t tell me when it will be shipped. Probably will be my last GM purchase after 50 yrs of buying new GM vehicles. Seems they could care less what the buyers actually want to buy. (Interesting… my local dealer has had several $80K new 2022 Silverados on the lot)
I ordered my 2023 silverado ltz z71 aug 11. My code is 3000. Does anyone have a guess when I’ll get it?
My 2023 Traverse arrived at Dave Smith motors in ID, Nov 29. I ordered it mid July 22. If you want to order a Chev and pay cash, call my salesman, Russ Hersrud 208-786-6145 and tell him you want the John Dresser deal.
He will sell for MSRP and no dealer fees or registration fees. I wrote my check for the msrp, less $1000 Nov incentives and less $1000 Costco member rebate (till Jan 3 ) .
(Beware of GM tricks…. you won’t know what rebates you will get till the vehicle is on the dealer’s lot … whatever rebates are in play for that month, no matter when that is! And tough luck for you if Chev raises the price while you wait 6+ months for delivery )
My purchase agreement was I could cancel my order (get my deposit back) if the dealer passed on any price increases or did not honor any rebates offered in the months while I am waiting. Of course, both happened and the dealer was more than willing to cancel my order. (Next time…maybe I need to make them give me a deposit to guarantee they will honor the terms :- ) but I don’t think there will be a next time.