The problem: affected units of the Chevy Bolt EV and Chevy Bolt EUV may have a condition in which fasteners internal and external of the high voltage battery pack may not have been properly torqued to spec. Additionally, some units of the Chevy Bolt EV and Chevy Bolt EUV may have a condition in which the fasteners that secure an external connector to the high voltage battery pack may not have been torqued to spec.
The hazards: there are currently no safety concerns associated with this issue.
The fix: GM dealer technicians will be instructed to secure all associated connections to the appropriate torque specifications.
Affected components: fasteners internal and external of the high voltage battery pack, fasteners securing external connector to the high voltage battery pack.
- 2017 – 2019 Chevy Bolt EV
- 2022 – 2023 Chevy Bolt EV
- 2022 – 2023 Chevy Bolt EUV
Number of affected vehicles: it’s unclear at this time how many vehicles are affected by this customer satisfaction program.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners who are unsure as to whether or not their vehicle is affected by this customer satisfaction program can reach out to GM directly with any questions or concerns using the customer satisfaction numbers and contact information included below.
Customer Satisfaction Program numbers: N222383780, N222383781
Chevy Customer Service: 1-800-222-1020
This latest customer satisfaction program follows the release of a service update related to a transmission issue for the 2022 Chevy Bolt EV and Bolt EUV, as well as a customer satisfaction program related to the installation of new Advanced Diagnostics Software (ADS).