GM Releases Fix For Cadillac Lyriq Cracking Liftgate Panel25
GM has launched a new customer satisfaction program for the 2023 Cadillac Lyriq to address an issue related to cracking in the liftgate panel.
The problem: affected units of the Cadillac Lyriq may exhibit a condition wherein the molded-in interior trim panel of the liftgate assembly cracks in cold temperatures.
The hazards: there are currently no safety concerns associated with this issue.
The fix: GM dealer technicians are instructed to replace the liftgate assembly with a new unit. Installation of the new liftgate requires the transfer of the upper rear spoiler, two interior trim panels, key lock assembly, and latch cover from the original liftgate.
Affected components: rear liftgate panel.
Affected vehicles: 2023 Cadillac Lyriq
Number of affected vehicles: it’s unclear at this time how many units of the 2023 Cadillac Lyriq are affected by this customer satisfaction program.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners who are unsure as to whether or not their vehicle is affected by this customer satisfaction program can reach out to GM directly with any questions or concerns using the customer satisfaction numbers and contact information included below.
Customer satisfaction program number: N222384530
Cadillac customer service: 1-800-333-4223
This latest customer satisfaction program for the Cadillac Lyriq follows a recall issued last month to address an issue with the crossover’s display screen, which will occasionally perform a boot-up / shut-down cycle when the vehicle is parked and powered off. The cycle may be interrupted if the vehicle door is opened, which may result in the display being rendered blank. Check out previous GM Authority coverage for more information on this issue.
Production of the 2023 Cadillac Lyriq is ramping up now, with GM producing 1,000 units of the all-electric crossover in September alone, representing 58 percent of all Lyriq units built thus far.
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GM using cheap @ss not thoroughly tested parts on their premium models. This company I follow can be extremely infuriating at times. One just cannot be emotionally invested in GM.
The cheaper the plastic, the sooner it cracks. Shame on gm! Of course, under Mary, there’s been no accountability. It’s all about profit and stock value, sad to say.
LOL, and what company ISN’T about profit and stock value?
That’ too funny!
Robert: I was about to agree with you until you just had to throw Mary in there. Do you and others fall asleep at night thinking about how much you hate her? Or do you just dislike women in general?
This vehicle is barely out of the gate and its already being recalled, I’m sure it will be recalled many more times.
So lets be real. Any car can and will have some teething issues. The more expensive the brand, the worse this looks. But here’s what I don’t quite get. This car is just out with very few units on the ground. It was introduced this summer and it’s been warm with no super cold winter. The cold hasn’t even really hit outside a few isolated areas with mild winter temps at best. And they are blaming this on cold temps? Even some of the cheapest plastics on super cheap cars from the 70’s and 80’s would last several brutal winters before something like this would happen.
Something just doesn’t add up here. Sounds to me like a badly designed part with an extreme week spot. Cadillac had better get this Lyriq on track fast and even more, they better get the Celestiq right from the first second.
Agree with Dan B completely. This raises a flag that if something as basic as the cracking of a plastic interior trim cover is missed in validation testing (which includes not only temperature extremes but also vibration) then what else has been missed? Was vehicle testing compromised to get to market quicker?
I agree Bill, on all of your ‘above’.
They knew that they had to get this car right, -from the get go, and it’s already starting off on the wrong ‘wheel’. What they need to do, -and yet be secret about it for it to not be embarrassing, it to re-validate the entire car.
The fix involves using leftover adhesives from the GMC Terrain headlight fix.
GM is what we thought they were. Things have not changed.
Maybe we should go back to a time when manufacturers hid defects and refused to do recalls hoping you wouldn’t notice, that wasn’t that long ago.
Are you aware of a company that has had no recalls? If so let us all know and I’ll be the first in line.
Roberts a troll spewing his negative comments all GM authority… Every article he comments on there is something negative for him to say even if it’s not about something bad! And Scotty Honda and Toyota have problems to it’s just covered up better by these people who for some reason are against American corporations my friends 2011 RAV4 needed a new transmission, Toyota rust issues with the Tocoma, Cheap interior in Tacoma, Honda CRV engine gas mixing with oil and antifreeze thus blowing up your engine, Toyota and Honda CVT transmission problems… You keep smoking whatever it is your smoking because to the American cars are getting much better… And so what it’s cheap plastic and they are fixing it for free… They could just say they didn’t know about it and let it go. Here is a comparison I owned a 2015 Mazda 6 once that car got 85,000-90,000 thousand miles on it it started falling apart weared noises from the front end, every time it would shift gears it sounded like a belt was slipping on the engine or transmission, the interior rattled a nice looking car but IMO it did not hold up very well with not even 100,000 miles on it. Now I own a 2010 Chevy Equinox LTZ V6 with not one recall just normal maintenance and one service bulletin and it has 114,000 miles on it and it’s holding up much better then the Mazda ever did!
Chevy Man: I can sure attest to the Mazda thing. I don’t own one, but I work at a Volvo and Mazda store. I see 1, 2, 3 and 4 year old Mazda’s coming in for tons of things and their interiors do not hold up well at all. Trim parts just falling off. Leather that shrinks and pulls apart. Center arm rests that break and won’t stay down. Foam coming out of the dash by the pillars and windshield. I could go on, but Mazda is not making the best cars and the JD Power and CR are showing that. Where as GM is and has been doing quite well with those same publications.
Scotty: Absolutely NOT true. Things in this business ebb and tide, but all brands have recalls and a recall isn’t that bad of a thing. We would rather have issues taken care of (for free) rather than let them go, right?
But to say (falsely) that Toyota and Honda have “much less recalls” is not true. What’s more, it’s not just about the number of recalls, but also the number of overall cars recalled. Big difference. So if GM recalls this Lyriq (maybe a couple thousand at most) for this issue, would that be the same as Toyota recalling a million cars for something more serious?
We have had 2 Hondas, over 170,000 miles. One recall to replace a Takata airbag. Neither vehicle has required anything other than maintenance.
I won’t bore you with the laundry list of trips to the dealer our Saturn or Chevy truck rang up for warranty and post warranty repairs. Our Tesla has made 3 visits for warranty repairs. Not a great vehicle but we really like it.
Rick: May I ask you how many times you had those same Honda’s in for the required valve adjustment maintenance? Depending on what years you had, they finally stopped that at some point. But for many years the Honda owners were required (for keeping warranty) to have a manual valve adjustment every 15,000 miles. This was out of pocket and would add up to quite a large amount over 120,000 miles. Skip doing this and you ran a very high risk of the timing belt failing, causing the pistons to hit the valves and ruining an engine. Not only that, but doing this gave Honda the advantage of finding issues early and fixing stuff while doing the work.
How do I know this? Because I sold them for 12 years and saw this on a daily basis.
Hondas, a 2012 CR-V and a 2017 Pilot…..no valve adjustments. We will be buying another Pilot in 2023. Hoping it is as good as the previous two.
Even though these recalls are inexcusable, it is best to correct and learn from the mistakes early on in the beginning of the model’s life cycle. If there are no future recalls in the middle and end of the life cycle, GM did their homework.
But for this particular recall, it is still a mystery about the cracking lifegate panel.
As the article states, it’s a customer satisfaction program–not a recall. It doesn’t seem like such a big deal to me. At production startup there can be manufacturing variation that wasn’t present in pre-production builds that were validated. GM found it, and they are addressing it.
M L… Some people just have to come on here and TROLL and bash GM… they can’t help themselves I guarantee these people go on other websites age do the same thing… Get a life it’s being fixed fine and any brand new year for a new model is going to have some problems!
Good on GM to proactively address something as “small” as a cracked trim piece. Cheapo GM would’ve ignored unless it devolved into a safety issue. Interesting that they decided to replace the entire liftgate. I’d be wary of a dealership replacing such a large, structural component.