The problem: affected units of the Cadillac Lyriq may exhibit a condition wherein the molded-in interior trim panel of the liftgate assembly cracks in cold temperatures.
The hazards: there are currently no safety concerns associated with this issue.
The fix: GM dealer technicians are instructed to replace the liftgate assembly with a new unit. Installation of the new liftgate requires the transfer of the upper rear spoiler, two interior trim panels, key lock assembly, and latch cover from the original liftgate.
Affected components: rear liftgate panel.
Affected vehicles: 2023 Cadillac Lyriq
Number of affected vehicles: it’s unclear at this time how many units of the 2023 Cadillac Lyriq are affected by this customer satisfaction program.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners who are unsure as to whether or not their vehicle is affected by this customer satisfaction program can reach out to GM directly with any questions or concerns using the customer satisfaction numbers and contact information included below.
Customer satisfaction program number: N222384530
Cadillac customer service: 1-800-333-4223
This latest customer satisfaction program for the Cadillac Lyriq follows a recall issued last month to address an issue with the crossover’s display screen, which will occasionally perform a boot-up / shut-down cycle when the vehicle is parked and powered off. The cycle may be interrupted if the vehicle door is opened, which may result in the display being rendered blank. Check out previous GM Authority coverage for more information on this issue.
Production of the 2023 Cadillac Lyriq is ramping up now, with GM producing 1,000 units of the all-electric crossover in September alone, representing 58 percent of all Lyriq units built thus far.