GM Infotainment Systems Rank Well In J.D. Power 2022 U.S. Multimedia Quality And Satisfaction Study
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With technology now at the forefront of most people’s lives, it’s no surprise that the infotainment screen has become one of the most important components in a new vehicle. GM appears to have taken note of this fact, as its infotainment systems performed well in the recent J.D. Power 2022 U.S. Multimedia Quality And Satisfaction Study, which ranks vehicles based on customer feedback for their in-vehicle display screens and software.
J.D. Power says its 2022 U.S. Multimedia Quality and Satisfaction Study is based on the responses from 84,165 purchasers and lessees of new 2022 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from February through May 2022. The top-cited problem for new-vehicle owners this year was connectivity issues, with an average of 5.8 reported problems per 100 vehicles, giving this issue a so-called ‘PP100’ score of 5.8. This was a 0.9-point increase from 2021 and a 2.2-point increase from 2022 – a potential sign that the quality of in-vehicle infotainment screens may be stagnating or declining.
GM vehicles performed well in this study. The Chevy Silverado and Chevy Blazer were ranked second in the Midsize/Large category, while the Chevy Corvette, Cadillac Escalade and Cadillac XT5 were ranked first, second and third in the Midsize/Large Premium category, respectively. The Buick Encore GX and GMC Terrain were ranked third and fourth in the Small/Compact category, as well.
GM suppliers were also commended in the study, with Denso supplying the well-received system for the Traverse and Alpine Elctronics Inc. serving up the crisp-looking screen in the Corvette.
Ashley Edgar, senior director of global automotive supplier benchmarking and alternative mobility at J.D. Power, said automakers should prioritize simple, easy-to-use screens and layouts to avoid frustrating consumers. GM appears to be doing a good job of this, although there’s always room for improvement in this always-evolving category.
“Simplifying infotainment systems and focusing on connectivity to smartphones and OEM applications would be a good start to turning around satisfaction,” Edgar said.
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From the above article: ” the infotainment screen has become one of the most important components in a new vehicle.”
How sad!
Yeah, I wish it was an option.
The problem with the new style 1500’s is that there is no way to type in a radio station. You literally have to seek and seek and seek and seek. Imagine going from station 10 on XM to station 120? Yes you can go backwards but the new XM has over 200 channels. Give me my “cheap” buttons back… if not then use software to at least have the capability.
Easy, tell Google to tune to station you want.
My voice commands worked better in my 2014 Cruze. Voice commands work as long as you are outside of Android Auto… which is basically all the time because it is wireless. With Android Auto it will just Google Search whatever your command is… mostly looking for Google Map results.
It used to be a lot simpler to change the radio station!
Used to be. But, in the desire to emulate “German engineering”, they took a simple task and made it complicated.
What A giant step backwards.
Get into the radio app and hit “Browse”. It will allow you to dial a number, not that voice commands aren’t easier
Good to know, thank you!
yes you can manually enter the radio station, should check again
I just experimented with mine. Turned phone off and said “hey Google tune to 7 on Xm radio” it replied and went to 7. You can also do as many presets as you want, either way works seamlessly.
Pmanches54: ” Turned phone off and said “hey Google tune to 7 on Xm radio”
“works seamlessly”
So using your own words, you feel that turning your phone off to give voice commands makes this work seamlessly?
Oh, boy.
Please give me a radio and climate control with knobs and buttons so I don’t have to take my eyes off of the road to make adjustments.
No. My point is you do not need to go thru android auto as mentioned earlier. Many ways to tune the radio, not rocket science or major inconvenience.
Pmanchese54 just ignore them they can have their 1999 Chevy with the plastic fantastic interior by Rubbermaid and their ancient radio that won’t even go online! Welcome to 2022 not 1992!