General Motors has issued a recall for certain examples of the 2023 Cadillac Lyriq related to a defect in the vehicle’s display screen.
The problem: affected vehicles are equipped with a defective display screen that that will occasionally perform a boot-up / shut-down cycle when the vehicle is parked and powered off. This cycle can be interrupted if the vehicle door is opened. If the cycle is interrupted during a specific five-second time period, the display will be blank. The blank screen condition will typically reset if the vehicle is turned off and back on again.
The hazards: if the blank-screen condition occurs and the driver operates the vehicle, the instrument panel and other Federal Motor Vehicle Safety Standards (FMVSS) features will not be available, thus increasing the risk of a crash.
The fix: to fix the issue, dealers will update the vehicle’s display screen control module software. All covered vehicles are under warranty, and as such, reimbursement is not available.
Affected components: Cadillac Lyriq display screen control module software
Affected vehicles: 2023 Cadillac Lyriq
Number of affected vehicles: it’s estimated that 186 units of the 2023 Cadillac Lyriq are affected by this defect.
Owners should: GM will begin notifying owners about this recall in November, while dealers were notified this month. Cadillac Lyriq customers can visit my.gm.com/recalls with their VIN to view any open recalls or other actions that may be active for their particular vehicle. Unsold vehicles affected by this recall will be placed under a stop-sale order until the relevant repairs are performed. Those with further questions or concerns can reach out to GM or the NHTSA using the contact information below.
Contacts:
- GM recall number: N222379510
- Cadillac Customer Service: 1-800-333-4223
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
Subscribe to GM Authority for more Cadillac Lyriq news, Cadillac news, and around-the-clock GM news coverage.
Comments
Someone I knew was driving a Buick Lacrosse on the highway when it decided to restart the screens. IIRC, it took only about a minute for the screens to come back on, but he said it wasn’t a pleasant experience.
I fully understand that screens and more screens and even bigger screens are here. However, I’ve said this in the past. What’s going to happen when all these things do begin to act up? Here’s a very small number of cars being affected and hopefully it will be totally fixed, but what’s really going to happen when more of this begins to happen? For all those out there that insist on all these silly screens, I’d love to be a fly in the car when they lose everything and can’t figure out how to drive without it.
It is not like the old dashes did not fail. We make a good living selling replacement dashes for Chevy trucks.
Screen or not most of these dashes were fully electric since the mid 80’s.
Add on top of that the mechanical dashes had bad electric gauges that never read correctly or speedometer that made noise of the needed wobbled 10 mpg.
These screens are designed and built for GM by LG. Like your TV most will never fail and if they do the salvage yard will be full of them.
It is not like we are coming from a trouble free model to this.
C8.R: That may be true, but back then if that happened you didn’t lose nearly everything inside the car. Any more these days, with so much (or nearly everything) being within those screens, if they go down you are basically done.
My wife owns a 2019 Buick Enclave and I own a 2010 Chevy Equinox LTZ we never had a problem with the screens in either of our vehicles… The only issue with the Buick was sometimes android auto was a little slow to load but since we replaced the plug for the phone that’s been a non-issue… And no our Enclave does not have the wireless charging pad. At least GM is fixing the issue but I am sure people will just bash GM anyway and come out of the wood work with all kinds of screen problems now.
186 LYRIQs – this must be absolutely ALL OF THEM !!!! Too bad GM forgot how to run a production line……
1000 produced in September!
The Lyriq has been a monumental fail for Cadillac. Many more issues with them than the screen. It is hard to believe with everything riding on this unit GM can’t get it right!
Such as? Please let us know Im a Cadillac tech certified in EVs where is this info you speak of? I haven’t heard one thing like that. We just had all the suits here for the Lyric.
Hope this is not the beginning of a trend. GM needs to improve its quality starting with EVs.
Dumb question but all of these cars have OnStar available. Can’t gm do a simple download update for the screen? It’s not rocket science, Tesla does it all of time. However,outside of the software capability the Cadillac is a better car.
Matt: Your question made me think of a personal experience I had (OnStar). Way back in 2004, I picked up a brand new 2004 Chevy Trailblazer and drove off the lot and headed out on a vacation that was planned. Shortly after leaving, the check engine light came on. I called the dealer (with no time to head back) and they suggested trying OnStar. So I did. They were able to do a vehicle diagnostics and told me what the issue was. They tried a re-set through the system, with no luck. They then asked where I was going and when they realized we were on a trip, they looked along the route to see if a dealer had the part. No luck there either. Not being a drivability issue, we went about our vacation (close to 4,000 miles in total) without a problem. Once home I took it in where they had the part ready and replaced quickly. My point in all this is that was back in 2004, nearly 20 years ago!
They do download a few things to vehicles usually a radio software /navigation system. GM is a little behind in that category but it’s happening.
Not even humans are delivered perfect; some have flaws like complaining. Does anyone know a whiner? If you do, you’re lucky as they must be perfect humans.
186 units affected — does this mean that only 186 units have been manufactured by the date of the recall?
Day 4 of owing my 2023 Lyriq. Today I when I started the car the screen turns left half blue, right half purple. The car had to be towed to the dealership. Not a good experience after the initial delays due to quality. 😬
I PURCHAED A NEW 2024 CADILLAC XT4 2 WEEKS AGO. LAST FRIDAY I STARTED HAVING PROBLEMS WITH THE TOUCHSCREEN. IT STOPPED WORKING COMPLETELY. I SHUT THE CAR OFF WHEN I GOT HOME ON FRIDAY, STARTED IT BACK UP AND THE TOUCHSCREEN WAS WORKING AGAIN. ON SATURDAY THE SCREEN DIDN’T WORK ALL DAY, I MADE SEVERAL STOPS AND THAT DIDN’T HELP. SUNDAY THE SAME THING DIDN’T WORK. ON TUESDAY WHEN I WENT OUT IT WORKED ALL DAY. TODAY IT WAS BACK TO NOT WORKING. THE TOUCHSCREEN IS THE PROBLEM. ANYONE HAVE SIMILAR PROBLEMS WITH THE 2024 XT4. HAS THE SAME EXACT SCREEN THAT WAS RECALLED IN THE 2023 ELECTRIC CAR.
GM like every manufacturer is being judged everyday by consumers and the automotive media. I don’t know how they rank in BEV QRD but they have a small margin for error if they are going to increase their retail market penetration. The competition is going to be brutal.