GM has started a voluntary customer satisfaction campaign to reimburse certain 2022 GMC Sierra 1500 buyers that were charged for an accessory fog lamp kit that they never received. Customers involved in this action will be reimbursed by their dealerships via check.
The problem: certain 2022 GMC Sierra 1500 orders had an accessory fog lamp kit attached to the invoice, but customers did not receive the dealer-installed item. The RPO R3U accessory fog lamp kit is involved in this action, which carries a price of $460 USD, however additional information and photos of this LPO-level accessory are not available online at the moment.
The fix: GM will reimburse owners of affected vehicles the full amount of the accessory kit they were charged for ($460).
- 2022 GMC Sierra 1500
Affected components: accessory front fog lamp kit.
Number of affected vehicles: it’s not clear how many customers were charged for an accessory fog lamp kit that they did not receive.
Owners should: owners of affected vehicles will receive a check totalling $460 from the dealership. Owners will be asked to provide their original owner letter, the vehicle registration and a driver’s license or state ID that matches the registration and owner letter to receive their check. Those owners that are unsure whether or not their vehicle is affected by this Customer Satisfaction Program can reach out to GM directly with any questions or concerns they may have using the Satisfaction Program number and contact information included below. This program will remain in effect until August 31st, 2024, after which customers will not be able to receive a reimbursement check.
- GM Customer Satisfaction Program Number: N222362090
- GMC Customer Service: 1-800-462-8782