GM has begun a Customer Satisfaction Program for certain 2022 Chevy Malibu models to address an issue related to a missing accessory grille.
The problem: some 2022 Chevy Malibu customers who purchased the LPO-level / dealer-installed Gloss Black grille (RPO code RZ9) never received the grille.
The hazards: There are no known hazards associated with this particular Customer Satisfaction Program.
The fix: GM will give affected customers a reimbursement check for $775, as the grille is no longer available, per previous GM Authority coverage.
Affected components: affected components include the LPO-level / dealer-installed Gloss Black grille, tagged with RPO code RZ9. This grille was available as an optional upgrade for LT and Premier trim levels, but was not available for LS or RS trim levels.
Affected vehicles: 2022 Chevy Malibu.
Number of affected vehicles: it’s unknown how many 2022 Chevy Malibu customers have been affected by this Customer Satisfaction Program, nor is it known how many customers will receive a reimbursement for the missing component.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners that are unsure whether or not their vehicle is affected by this Customer Satisfaction Program can reach out to GM directly with any questions or concerns they may have using the Service Update number and contact information included below. To be clear, this problem is not being addressed through a Product Safety Recall and is instead only a Customer Satisfaction Program.
- GM Customer Satisfaction Program Number: N222370300
- Chevrolet Customer Service: 1-877-248-2080
As GM Authority covered previously, the 2022 Chevy Malibu is no longer available with the turbocharged 2.0L I4 LTG gasoline engine, which got an early build-out date. As such, the 2022 Chevy Malibu is currently available with the turbocharged 1.5L I4 LFV gasoline engine.