The problem: some 2022 Cadillac XT5 customers who purchased the LPO-level / dealer-installed Gloss Black grille (RPO code SJ9) never received the grille. Additionally, some 2022 Cadillac XT4 customers who purchased LPO-level / dealer-installed Grille, Galvano surround with Galvano finish (RPO code SJA) never received the grille.
The hazards: There are no known hazards associated with this particular Customer Satisfaction Program.
The fix: GM will give affected customers a reimbursement check, as both grilles are no longer available. Pricing for the Gloss Black grille for the 2022 Cadillac XT5 was set at $595, while pricing for the Grille, Galvano surround with Galvano finish for the 2022 Cadillac XT4 was set at $550.
Affected components: affected components include the LPO-level / dealer-installed Gloss Black grille for the 2022 Cadillac XT5, tagged with RPO code SJ9, as well as the Grille, Galvano surround with Galvano finish for the 2022 Cadillac XT4, tagged with RPO code SJA. The Gloss Black grille for the 2022 Cadillac XT5 was available for all trim levels, while the Grille, Galvano surround with Galvano finish for the 2022 Cadillac XT4 was available for Luxury and Premium trim levels, but was not offered for the Sport trim level.
- 2022 Cadillac XT5
- 2022 Cadillac XT4
Number of affected vehicles: it’s unknown how many 2022 Cadillac XT5 and 2022 Cadillac XT4 customers have been affected by this Customer Satisfaction Program, nor is it known how many customers will receive a reimbursement for the missing components.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners that are unsure whether or not their vehicle is affected by this Customer Satisfaction Program can reach out to GM directly with any questions or concerns they may have using the Service Update number and contact information included below. To be clear, this problem is not being addressed through a Product Safety Recall and is instead only a Customer Satisfaction Program.
- GM Customer Satisfaction Program Number: N222370300
- GMC Customer Service: 1-800-462-8782
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153