General Motors has issued a customer satisfaction program for certain examples of the 2022 model-year Chevy Silverado HD and GMC Sierra HD that may have been fitted with the incorrect front shock absorbers.
The problem: affected vehicles may have been fitted with the incorrect shock absorbers from the factory. Only trucks equipped with the optional Heavy Duty Off Road springs (RPO code F60) or the Z71 off-road package are affected by this issue, potentially indicating these vehicles did not receive the correct off-road suspension components at the plant. GM produces the GMC Sierra HD and Chevy Silverado HD at its Flint plant in Michigan, while Silverado HD production also takes place at the GM Oshawa plant in Canada.
The hazards: the condition addressed by this customer satisfaction program does not pose a safety hazard to vehicle occupants, but customers will want to have the service performed to ensure they received the off-road front springs and suspension components that they paid for.
The fix: GM will instruct service technicians to replace the involved front suspension components in affected vehicles. These repairs will be performed at no cost to the vehicle owner.
Affected components: front shock absorbers.
- 2022 Chevy Silverado 2500HD and 3500HD (with Z71 or F60 suspension)
- 2022 GMC Sierra 2500HD and 3500HD (with Z71 or F60 suspension)
Next steps: GM will notify owners of affected vehicles by mail and instruct them to make an appointment with their dealer. Owners of affected vehicles with further questions or concerns can also reach out to Chevrolet or GMC directly using the contact information included below. This Customer Satisfaction Program will remain in effect until August 31st, 2024.
- GM Customer Satisfaction Program number: N22364680
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782