General Motors has issued a customer satisfaction program for certain examples of the 2022 model-year Chevy Silverado HD and GMC Sierra HD that may have been fitted with the incorrect front shock absorbers.
The problem: affected vehicles may have been fitted with the incorrect shock absorbers from the factory. Only trucks equipped with the optional Heavy Duty Off Road springs (RPO code F60) or the Z71 off-road package are affected by this issue, potentially indicating these vehicles did not receive the correct off-road suspension components at the plant. GM produces the GMC Sierra HD and Chevy Silverado HD at its Flint plant in Michigan, while Silverado HD production also takes place at the GM Oshawa plant in Canada.
The hazards: the condition addressed by this customer satisfaction program does not pose a safety hazard to vehicle occupants, but customers will want to have the service performed to ensure they received the off-road front springs and suspension components that they paid for.
The fix: GM will instruct service technicians to replace the involved front suspension components in affected vehicles. These repairs will be performed at no cost to the vehicle owner.
Affected components: front shock absorbers.
Affected vehicles:
- 2022 Chevy Silverado 2500HD and 3500HD (with Z71 or F60 suspension)
- 2022 GMC Sierra 2500HD and 3500HD (with Z71 or F60 suspension)
Number of affected vehicles: GM did not say how many Chevy Silverado HD and GMC Sierra HD trucks were built with incorrect front shock absorbers.
Next steps: GM will notify owners of affected vehicles by mail and instruct them to make an appointment with their dealer. Owners of affected vehicles with further questions or concerns can also reach out to Chevrolet or GMC directly using the contact information included below. This Customer Satisfaction Program will remain in effect until August 31st, 2024.
Contacts:
- GM Customer Satisfaction Program number: N22364680
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
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Comments
It was the chips in those shock absorbers. They couldn’t get enough of them.
Considering how tight the OEM “rancho” twin tubes are, it might actually be a smoother ride. Might get dangerous when you hit serious washboarding as shock fade is bad on AC delco shocks, but going slow i don’t think I would trade the shocks IMHO
Are they not calling the GMC off-road package X31 anymore?
F60 is not exclusive to off road, it is included in snow plow prep and other commercial applications such as hyrail conversions which increase the front gross axle weight rating over base rating while using a higher rate torsion bar. What was incorrectly assembled is some trucks with Z71 option (white shocks) combined with F60 option received the shock part number for Z71 without F60. Non Z71 option(black shocks) with F60 we’re not effected.
When is GM going to recall their Z71 HD trucks years 2017 – 2020 for the Emissions System sleet on the DIC?
I have 2022 AT4 and thought it would have white Rancho shocks at all 4 corners. My truck only has wite Rancho shocks at the rear. I also ordered the heavier front springs option (towing a 5th wheel camper). Wish there was more clarity on which models and which packages should have which shocks so that customers can check for themselves as opposed to wait for GM to contact them or go to dealer to figure out what the correct shocks are.
If you have a 2021 or 2022 AT4 in a 1500 or 2500 or 3500, please go look and report back if the front shocks are the white Rancho Shocks.
If you have a 2022 2500 or 3500, please go look in the glove box and report back if you have the RPO code sticker.
Thank you.
My 2022 has the red/white in back and black in front. I am getting some noise when cold from the front driver side shock. Maybe they Were too short?
Hello, ALL. I have a 2022 Chevy Silverado 2500HD LTZ Z71 with a manufacturer date 8/2021. I picked up the truck the same day it had gotten delivered to the dealer here in SoCal on 3/2022. I scan the QR code today (11/18/2022) found on the driver side of door, RPO code does indicate Z71. The front suspension paired with red Rancho suspension both driver/passenger side does make a clunking noise when the vehicle travels over: speed bumps at low speeds, making turns into driveway approach, freeway over pass, uneven surfaces on the semi truck lane via freeways, uneven pavements throughout city, fire roads, not limited to slow or freeway speeds. Clunking noise started around 5,000 miles, truck currently has 13,000 miles. I did a recall search on NHSTA.GOV however there are “0” recalls found on my VIN. Thank you for providing updates, I will schedule a dealer service.
No Matter What…
I have a 2023 hd at4
There is NOT Enough travel in the front suspension!!