GM is making big moves in the burgeoning EV segment, with plans to launch 30 new all-electric models globally by the 2025 calendar year. However, according to one recent study, this surge in EVs follows widespread customer dissatisfaction in the existing EV charging infrastructure.
According to the J.D. Power 2022 U.S. Electric Vehicle Experience – Public Charging Satisfaction Study, the recent increase in EV adoption includes a drop in satisfaction with publicly available Level 2 charging stations, as compared to customer satisfaction with public Level 2 stations measured last year.
The J.D. Power U.S. Electric Vehicle Experience – Public Charging Satisfaction Study, which was conducted in collaboration with EV app maker and research firm PlugShare, measures EV consumer attitudes, behaviors, and satisfaction using 10 criteria, including ease of charging, speed of charging, cost of charging, ease of payment, ease of finding the location, convenience of the location, things to do while charging, the perception of safety at the location, charger availability, and the physical condition of the charging location.
The latest 2022 study is based on responses from 11,554 owners of battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs). The study was fielded between January and June of the 2022 calendar year. Based on these responses, charge station brands were given a score based on a 1,000-point scale.
Key takeaways in the 2022 study include a drop in overall customer satisfaction with regard to public Level 2 charging stations, with the segment average dropping to 633 points from 643 points last year. This drop coincides with an increase in the number of charging stations nationwide. Leading the Level 2 Charging Station segment was Tesla Destination with 680 points, followed by Volta with 667 points and ChargePoint with 639 points. SemaConnect and Blink fell below the segment average at 577 points and 560 points, respectively.
Meanwhile, customer satisfaction in the DC Fast Charger segment was measured as flat, with a segment average of 674 points. Leading the segment was Tesla Supercharger at 739 points, followed by ChargePoint with a score of 644 points, Electrify America with 614 points, and EVgo with 573 points.
While most owners were relatively satisfied with the ease of the charging process, the study found that public charger operability and maintenance are an issue, with one in five respondents not charging their vehicle during a visit, and 72 percent of those not charging due to a station malfunction.
Looking ahead, GM aims to install 40,000 new EV chargers across the U.S. and Canada, while the U.S. government has allocated $5 billion in federal funds to build out the national EV charging network along major U.S. highways. GM is also collaborating with EVgo for easier charging payment, and Blink for new chargers at GM dealers.
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Source: J.D. Power
Comments
I still think if I run out of Gas I can find a place to fill it up again. We’re just back from a trip out northwest at each place > hotels, restaurants, and gas stations. People look at like you’re from Mars or someplace. So I feel like EV’s maybe nice in the bigger towns but out in the countryside they just laugh when to talk about EV traffic. Most can’t wait till the snow falls and they have to sit in the snow with no juice for heat. Go ask a framer for a battery, I’ll go get a gallon of gas at any farm thanks.
🤣😂🛹☃❄
After digging deeply into EVs it’s clear that everything is lacking. I mean it seriously – there are limits to how much lithium can be mined, how many batteries can be made, how many chips can be procured, how many charging stations can be built, and how much the grid can handle. The entire supply chain is bottlenecked, and I don’t see it being substantially relieved for at least 3 more years.
And how much water is available to put out an LI powered vehicle fire.
Wow. Infrastructure that can’t the demand? Not a surprise California still has rolling brown outs. Last time I checked wasn’t electricy more costly than gas?
I feel that gm, like tesla, needs their own charging station. I dont even like tesla but i feel that if there is one area where ELONgated MUSKrat did well was the charging stations
Gee ya think? In California, we can’t even run air conditioning in our house at certain times for fear of black outs.
The grid sucks, and electric prices are going up drastically.
I’m 100% for renewable fuels.
There is going to be a natural lag of charging as investment in more charging is going to come once there is more cars..
It is not like ICE where 98% fill up at a station some place. EV is still a vehicle in smaller numbers and 90% of them charge at home.
Companies will invest as more travel location Charging as numbers increase and ranges get longer to where more people travel.
I still do not expect chargers on every corner as in many areas most will never be used if people charge at home.
What about the millions who live in condos, apartments, mobile homes, RV parks like me? We don’t have the option of charging at home. I moved from a sticks and vinyl rural home to a retirement community, I don’t have to option of charging at home. There are millions of people who live in homes where there is no possibility of home charging, millions who rent homes that can’t put home chargers in. The percentage of people who can’t charge at home is probably larger than you think.
You forgot to add the number of people who have to park on the street. The green crowd seems to think that everyone lives in the suburbs of sunny San Diego with a two car attached garage with solar power
The problem is all these charging networks were overhyped and suckered in investors to stick Level 2 charging, basically dryer plugs, everywhere, which is what people don’t want.
A Level 2 charger adds 25 miles/hour on the Bolt EV, and 16 on the Hummer. So when you run out of battery on your road trip, you’re going to hang around Wal-Mart for 4-6 hours to go an additional 100 miles?
Meanwhile, nobody’s commute is 200 miles per day, so people can easily charge their EV at home every night.
If you have DC fast charging, your Bolt adds 100 miles in 30 minutes. That’s far more reasonable (though still a drag). However, DC fast chargers are a lot more rare and expensive, particularly when you add infrastructure costs.
Here in Massachusetts, twice this summer, I have received a message from National Grid to conserve electricity due to high demand. When the Green New Deal mandates take effect let’s see what happens. All new natural gas pipelines here are opposed and Canada hydro power was voted down.
I have nothing against EV’s ,if you think one is suited for you fine. I do think the initial start up the EV market was no different than any other NEW product on the market. There are some individuals who are very interested in GETTING the NEWEST TOY that just comes out. After this is over the EV market will settle down because the MAJORITY of drivers are not going to be interested in all the FANCY sales pitches to get one, especially the way the marketing for them is stated . They tell you are the good things about having one but are less inclined to state the negatives. That it !!!
I think the “Newest” is starting to wear out. So many used EVs for sale with less than 2k miles. I saw 104 listings with less than 500 miles. Looks like the latest and the greatest, is not so great.
Maybe the reason for so many used is that they thought the grass was greener on the other side of the fence ,until they found out it wasn’t and you still have to cut it.
Where are these listings? Please let us know. I am ready to buy. If this is true then the buyers did not do their homework (research) properly. The latest and greatest is great, it just depends on how you look at it.
When the power companies start investing millions to upgrade the grid then I’ll take the EV industry a serious endeavor. Until then it’s just a rich kids toy.
You know who will have to pay for the upgrades. The biggest mistake this country has ever made except for JOE!
It will be more like billions…
When you can charge an EV to full range in about the same time as it takes to put gas in a car, you will have my attention. It’s not about infrastructure, it’s about battery technology. I can get over 400 miles of range in my two SUV’s with a five minute fill-up. Most of the EV’s out there are only in the 250-300 mile range if you can wait several hours depending on the charger you hook up to in order to fully charge your battery to 100%. If you try to tow with one of the new EV pickup trucks, you might be lucky if you get 100 miles of range. I get that most people can just charge their car at home for their commute to the office and back which is likely less than 50-75 miles round-trip daily, but it will be several years before EV’s can replace the utility of vehicles like towing and road trips. It will be decades before you can completely stop using dino juice…IMO hybrid technology is going to be key to using fossil fuels more efficiently.
And how many hundreds of dollars are you paying to fill your two SUVs? If the SUVs were electric, it would take you longer to “fill” them, but it would cost you a lot less money. It’s your choice: fill up quickly, or fill up cheaply. Can’t have it both ways. Well, not yet. As you said, EV technology will only improve from its present state, so maybe one day you will be able to have it both ways.
Ha! I’m downvoted ‘cuz people don’t like that they have to choose between quick and cheap!
No you get downvoted because you’re a troll.
I don’t know about the money savings part…if you take the cost of my two SUV’s together, they probably equal a similarly equipped BEV. But take a look at the new Blazer EV…it STARTS in the $40K’s and you only get 250 miles of range ESTIMATED (in ideal conditions). If you want barely over 300 miles of range, you have to step up to the SS version and that before dealer markup will be in the $60K’s. As I said above, EV Trucks like the Lightning, Hummer, and Rivian are barely getting 100 miles of range when towing a 6000lb trailer in ideal conditions…100 MILES until you have to stop your trip to plug in and get another 100 MILES. They are shiny new toys that people are willing to pay big bucks for, regardless of the sacrifices that they make like range and time. If I was just doing daily commuting to the office, an EV might be worth looking into, but my office is only 2 miles from my house…I can make a tank of gas last over 2 weeks. Yes, that cost would essentially go to $0 with an EV (but increase my electricity bill), but I do much more than commuting to the office and then the hassle of charging a car away from home starts to eat into my available time and what it is worth. I am confident battery technology, range, and charging times will all get better, but I don’t see a compelling reason to rush down to my dealer anytime in the next few years to get in on the EV action.
I hope you are not using your car to drive 2 miles?
. . . and why not, Kretch?
Montana Bob
Because you could walk that distance in 15 minutes. Are you that lazy? I worked 12 miles from work and bicycled there for 22 years. No wonder Americans are obese. Cars have their place but are terrible for the environment.
Be careful boobie!
You have no idea of where I reside, what level of crime exists, the terrain, road conditions, weather, my age, physical condition or whether I suffer from any medical conditions!
I could picture it: A person walks to their place of employment in 90 degree temperature, with an equal humidity level, or rain or snow. By then the effects of the shower that they took have long since disappeared, so they subject their co-workers and/or customers to the stench of their sweaty body or wet clothing. How long are they going to retain that job?
You greenies would have us return to the days of the caveman. Oh no, I correct myself. That won’t work either because their bodily secretions are pollutants and muck up the environment!
. . . and to your 24 miles a day by bicycle; let me guess! It was up hill both ways!
Geeeessss!
Montana Bob
Infrastructure is severely lagging behind. I don’t think there is any way the infrastructure can be ready to support all EV car sales by 2035. There is nothing being done in our area of rural southern Missouri to support EV use. Closest charging station is 35 miles away. An engineer that worked for a local electric COOP said he thinks there is going to be a problem with the grid handling the demand.
So it took a study to determine that there are not enough charging stations. Most of us already knew that. What’s needed are more plug-in hybrids to cover to transition to mostly EVs. GM should have worked to make the Volt a profitable vehicle.
And the taxpayers pay the 5 BILLION. Driving 365 miles takes me 5 1/2 hours now. An EV cannot pull a trailer and make that trip in under 17 hours. Brandon trying this Green Deal and GM kissing butt so the Taxpayers foot the bill. GM has not been successful so far on the Dream Pilots Programs.
Nor has Texas’s system of electrical distribution been too successful. We’re all still paying for the inadequacies demonstrated by that system last year–no matter where we live, every time we pay our gas and electricity bill, we’re bailing you guys out.
We know you’re a European troll because that’s absolutely not how that works in America.
Fixed the title:
EV Charging Infrastructure Lacking, Says Study…No Sh!t, Says Everyone with a Pulse & What Did That Study Cost Again?
Hydrogen is a better answer.
Thank goodness here in Quebec we have over 6000 charging stations of various kinds and many more coming.
I think public charging is a long way off for me when at my cabin a decent cell signal is 10 miles away.
Shocker!!!! No pun intended.
I’m just waiting for the first ev charging fight video because someone took the charging spot for themselves all day while they did what was advertised which is park/charge while you go shopping while others are waiting. You see it at gas stations when folks block the pump without even needing gas so who actually thinks there will be courtesy at the charging stations. We have one spot at work and I often wonder if they take turns charging or do you just hope you get there first.
You’re right and I also heard that the thieves are already stealing the Charging stations cables for the copper.
How long will it take for recharging to cost $6.00 a gallon equivalent?
We are just not there yet in the ev world. I think we can be but many years away. Until people want something and can afford it it’s not going happen. I just don’t like be told what I need and why I need it. I live in the woods so there is nothing out there in the way of an ev that runs and cost like my Corvette. Unfortunately the Biden Administration and Newsome don’t have a clue on what most Americans want and need. So I will continue to put Chevron premium fuel in my C8 at 400 miles per tank and live the way I can afford. Yeah it sucks paying $5.75 a gallon but hopefully things will get more affordable after November. 🙏