Now in its third year, the J.D. Power 2022 China TXI Study examines new-vehicle owners’ perceptions with regard to 29 “advanced technologies” and 13 “basic technologies” when first introduced in the market. The TXI Innovation Index consists of the Technology Execution Index and Market Depth Index, which are equally weighted to measure how individual automotive brands bring these various technologies to market in terms of the level of adoption for new technologies and the quality of execution.
The latest 2022 study is based on the responses of 35,277 ICE vehicle owners, all of whom purchased their vehicle between June of 2021 and March of 2022. The study also includes the responses of 5,686 NEV (New Energy Vehicle) owners who purchased their vehicle between September of 2021 and March of 2022. The study was fielded between December of 2021 and May of 2022 in 70 major Chinese cities, and included 247 ICE models and 56 brands, as well as 65 NEV models and 36 brands.
Cadillac was ranked second in the Innovation Index among Luxury ICE models, boasting 542 points on a 1,000-point scale. Taking first place in the study was Land Rover with 543 points, while Lincoln was third with 537 points, Mercedes-Benz was fourth with 536 pounds, and Jaguar was fifth with 531 points. The Luxury ICE segment average was 523 points.
The study also found that luxury brand owners were most satisfied with phone-based digital key features in terms of all technologies studied. Additionally, interior gesture control was measured as one of the least satisfying tech features with regard to functionality and reliability.
Notably, the study also found that increasing penetration of advanced technologies leads to an increase in problems for consumers, with the industry average number of problems of technologies rising 4.8 PP100 (Problems Per 100 vehicles) to 32.4 PP100.
Source: J.D. Power