GM has started a Customer Satisfaction Program to retrofit heated and ventilated seats in certain 2022 GMC Sierra 1500 and Sierra 1500 Limited trucks that were impacted by the semiconductor chip shortage.
Certain 2022 GMC Sierra 1500 and Sierra 1500 Limited models were produced without heated/ventilated front seats, heated front seats and/or rear heated seats as a result of the chip shortage. Owners were made aware their vehicle lacked these features at the time of purchase, with GM saying it would retrofit them into these vehicles at a later date. Owners were also provided with a purchase credit in exchange for these features’ absence.
GM began producing the GMC Sierra without heated and/or ventilated seats in November 2021 to ensure it could maintain an adequate supply of the nameplate, even amid a severe shortage of electronic components. It took this same strategy with the closely related Chevy Silverado 1500, as well as other vehicles from the Chevy, GMC, Buick and Cadillac product portfolios.
Owners of affected vehicles that do not participate in this Customer Satisfaction Program will not be able to have heated and/or ventilated seats installed in their vehicle once the base bumper-to-bumper warranty expires. The GMC limited warranty covers any defects in materials or workmanship for up to 3 years or 36,000 miles, whichever comes first.
Dealer technicians will be instructed to install the heated/ventilated front seats, heated front seats and/or rear heated seats in affected vehicles and update the vehicle’s body control module (BCM). Owners of affected vehicles will be contacted by GM once parts become available, at which point they will be able to bring their vehicle in for service.
GM will shift to production of the 2023 GMC Sierra 1500 on August 29th, which applies to both Regular Cab and Crew Cab models. Production of Double Cab models, meanwhile, will begin a week later on September 6th. The premium light-duty truck is produced at the GM Fort Wayne plant in Indiana and GM Silao plant in Mexico and GM Oshawa plant in Ontario.
Various parts shortages are expected to continue on the GMC Sierra 1500 for the 2023 model year, with the MultiPro tailgate set to be under constraint once production kicks off.