GM has launched a Customer Satisfaction Program to begin retrofitting heated seats in certain 2022 Chevy Silverado 1500 and Silverado 1500 Limited trucks that were impacted by the semiconductor chip shortage.
Certain 2022 Chevy Silverado 1500 and Silverado 1500 Limited models were produced without heated/ventilated front seats, heated front seats and/or rear heated seats as a result of the chip shortage. Owners were made aware their vehicle lacked these features at the time of purchase, with GM committing to retrofitting them into these vehicles at a later date and providing owners with a small discount in exchange for the absence of these components.
GM began producing trucks without heated and/or ventilated seats in November 2021 to ensure it could keep producing the vehicles even though it lacked certain electronic components. It will now retrofit vehicles affected by this decision with the missing components. Owners of affected vehicles that do not participate in this Customer Satisfaction Program will not be able to have heated and/or ventilated seats installed in their vehicle once the base bumper-to-bumper warranty expires. Chevy’s standard limited warranty covers any defects in materials or workmanship for up to 3 years or 36,000 miles, whichever comes first.
Dealer technicians will install the heated/ventilated front seats, heated front seats and/or rear heated seats in affected vehicles and update the vehicle’s body control module (BCM). Owners of affected vehicles will be contacted by GM once parts become available, at which point they will be able to bring their vehicle in for service.
GM will shift to production of the 2023 Chevy Silverado 1500 on August 29th, which applies to both Regular Cab and Crew Cab models. Production of Double Cab models, meanwhile, will begin a week later on September 6th. The light-duty truck is produced at the GM Fort Wayne plant in Indiana, the GM Silao plant in Mexico and the GM Oshawa plant in Ontario.
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Comments
Do you know if the the heated steering applies also?
How about GMC Sierra 2500 / 3500 HD retrofits?
GM Authority, please use your connection to GM to request GM to communicate a status update and expected resolution date to all current GM customers waiting on parts. GM has dropped the all in this communication to their current customers and needs to step up to communicate directly with their current customers. GM Authority, here’s your chance to put journalism to work and help GM move forward.
the “Customer Satisfaction Program” is a step forward. Sign up for it.
What is GM Customer Satisfaction program? All I can find is a list of vehicles that GM has to fix issues. I have to sign up for that? Or just wait for the letter to show up in the mail based on my VIN? Can you include a link if there is more
When I bought my 22 GMC refreshed in March of 2022 I was assured all the missing pieces would be available and installed by July. That has come and gone and no word from GM. I did get $50.00 bucks off the rediculously high price.
Spoke to my sales person on MI this morning. He said the dealership received communication from GM last Friday, which is the first communication since June 2nd that retrofits are underway and they will notify the dealership when the parts can be ordered for each customer’s vehicle for heated and cold seats which they anticipate completing by the end of Q3 which is 5 weeks away. The heated steering wheel will come by the end of Q4. That’s the latest communication direct from my dealership, which they received from GM. Check with your dealership to see if they have the same communication.
I bought a 2022 GMC 2500 At4. Waiting on retro fitted ventilated/heats seats and the park sensors. My local dealer had zero clue this was happing. Like a deer in headlights.
Maybe ANOTHER class action suit might be required. I would like some action on the seats and steering wheel before winter.
What about the previous model years? I owned a 2014 Silverado that had “terrible” heating seats as well as my current 2019 model. They never did fix the issues.
What about the people still waiting for their truck that’s sitting in a lot for the last 3 months? #Ijustwantmytruck
Dealer technicians will install the heated/ventilated front seats, heated front seats and/or rear heated seats in affected vehicles and update the vehicle’s body control module (BCM).
What? it was my understanding that all the components of the seats, heating elements for example, were already in place. The missing item was a semiconductor contained in the area where the switch to control the heated seats was located.
A simple five minute fix in the case of heated seats. This article seems to suggest the seats will be replaced or taken apart and have components/elements installed there. Does anyone really know what’s going on with this retrofit?
My dealer says it’s just the switches. But they have not done a single retrofit yet. So that part greatly concerns me because GM is saying they were starting this back in June and now they are saying they will start this on August 1st. Here it is August 23rd and my dealership has not done a single retrofit. So who is getting a retrofit? Found out today my 2500 HD does not have the white Rancho Shocks in the front, and get this, there is no RPO code sticker in the glove box. How am I supposed to verify what is in the truck build? Sent another email request to my dealership to provide some answers. Sadly, it does not seem like they are getting answers from GM so not only are the customers lacking information, so are the dealerships. What is really concerning is that GM is starting next week to build the 2023 model year next, and it seems too many people don’t have the retrofits for the 2022 model year. I believe it is the same thing with the 2500 and 3500 models which will see the 2023 model year start after the 1500. And common sense says that GM will retrofit the 1500s before they retrofit the 2500s and 3500’s.
Meanwhile in blue oval land, I have a 2022 F250 Lariat Super Duty on order since Nov 2021 and Ford is said to be starting production of the 2023 model year Super Duty in mid-October. And yet I just received a letter from Ford stating they do not have the parts to start building my 2022 F250. So now what? Will there be 2023 Ford Super Dutys out there before I receive my 2022 SD?
Scott, On my ’21Silverado 1500 the RPO codes on on the driver side door jam. It’s a 3d barcode I believe they call it. But when I scanned it with my phone it rendered all the three character RPO codes. Hope this helps.
Thanks Will. I found the bar code inside drivers door. Funny thing, my dealer didn’t know this.
Count me in for the class action suit! I’m sick and tired of the excuses. They had no problem taking my 70k when I purchased the truck!
Took my 2022 GMC Sierra 2500 HD 84 into the dealer yesterday to have the front Rancho Shocks installed since GM just installed regular shocks to get it out the door 9 months ago. In talking to the three service managers they all felt that the latest plan from GM is to retrofit by model rather than by purchase date and obviously they would start with the vehicles they have sold the most of and work their way down to the ones they have sold the least of sounds like the 2500 and 3500 trucks are closer to the bottom than the top. Sadly, I feel like it’s going to be another 6 months. Beginning to look into how to make my own.
Every dealer has access to an aftermarket seat heater install – if y0u push hard enough – they will get them for you but then you have to push harder for them to actually pay for them. My prior truck (Chevy Silverado work truck 3500 diesel dually, didnt have heated seats do I had the dealer install aftermarket seal heaters as part of our “deal”. They worked fine and now it looks like I’m going to have to go this route for my 2022 Chevy Silverado (with the heated seats missing! So frustrating
I also have a 2022 chevy silverado rst has all the features including heated steering wheel but no heated seat chip.. gm sent out email last month saying it will be end of quarter well thats done and gone amd winter is right around the corner.. if i woulda known gm was pulling this money grab stunt i woulda went elsewhere
They say the chip shortage is easing up but i say thats a lie.. my dealer has not got any for my 22 chevy and iv had it since feb of this year. And far as i know there is no aftermarket chip they can put in for the seats.. i say all this was a money grab from gm and they dont care about us anymore they got there money.. i think its time.to get a class action suit going lets do this!!
This is outrageous – I bought my truck in Maine and have it serviced in NJ. Neither dealer will commit as to when the seat heaters are coming in. I have a 3500 diesel dually Chevy Silverado that I paid over 60K for… I am thinking that this is the worst customer service for such an expensive truck. No-one seems to know the real story and worse – no-one seems to care except for the suckers (like me) who paid up front for delivery of an item, that we have no delivery dates for! Waiting 1 month is reasonable, waiting over 6 months is ridicules! Common Chevy/GMC… don’t be this kind of company!
I taked to the rep at my dealership that talks directly to gm and she told me that the chip for the seats are all go by the vin of the vechicle whitch i think is a lie. She told me its made just for that certain truck. And could not tell me when this would be said a letter would be coming from gm.. and its been since march of this year… im ready to get this lawsuit going agaisnt them.
I talked to my local dealership here in Virginia. They stated that you will receive a notice in the mail that you can goto the dealership you purchased your truck at and they will order the chip/steering wheel for retrofit. Not sure if that is just the run around answer or what.
Any retrofits yet??? Anybody??
I called GM directly and they said there were no updates on when the chips would be available. I called the dealership I purchased my truck from here in Ohio and they said the same thing (You will get a letter in the mail from GM to let you know when the chips are in for your truck). I did ask if they had installed any chips in Silverados. They said they install chips in one this week and one last week. I just hope I’m not stuck with a brand new truck that has 3 missing features.
Thanks for the update. I have a 2022 LTD LTZ Premium with the Z71 package and 6 2. It wasn’t a cheap truck and I want all the features working.
Joe
Looks like we all are taking a 🤬 . Talked to dealership in Wi. and they said called their GM rep. and had no news.
Was told will have by 3rd Q. When bought it early this yr. Paid sticker price Silverado Duramax RST. Way too much for this truck with missing chips, with winter right around corner
I bought a 22 refresh in may and were in middle of November still no heated seats
I have a 2022 Silverado and been waiting for my heated seat module.
I went to the dealer ship this morning to have my chip installed. They had the chip told me the chip but did not have the program from GM. They told me that they need to connect up to the GM network to install the software changes. I asked them to install the chip and I will come back at a later date for the program. They said they cannot install the chip as they would not get paid from GM if it was not done together. I have switches in my dash for the seats, heater in the seats, what seems to be the problem here. Shame on GM, Spent over 100K with GM and this is what I get. Why would GM waste the time to mail letters or even call people to let them know its your turn to get your chip. Let the dealerships handle this, there the ones servicing the vehicles. I should have stuck with my Ford. There will be no second time.
Keven, thank you for sharing. I will definitely confirm the dealer has everything they need to complete the install before I make the trip.
Sheesh, as if customers are not already frustrated enough… My dealer is 55 miles away. I would like to have the local dealer do the installation when my turn comes up, but I don’t know how to make that happen to save a two-hour round trip.
Don’t go back to Ford. I ordered an F-250 at the same time I ordered a 2500 AT4. The GMC came in 8 weeks later and I have put 14,000 miles on it in the last 10 months. In 2 weeks it will be one year since I ordered the F-250, and still no truck. Even worse, I think Ford already started production of the 2023 models before they finished building all of the 2022 models.
SO Look out world!! I got my letter in the mail today telling me that I may now contact my dealer (Toronto area of Canada) and have them order the parts using my VIN number. Seats {front and rear) for heating option only. If I have the ventilated seat option (since they have my serial number you would think they know if it does) I will need to make another trip to get that working AND The heated steering wheel option will require another trip AND the parking “beepers” will also require another trip. I also am driving around with a closepin holding my passenger side rear view mirror in place as the internal motor quit over a month ago and the replacement mirror has not showed up yet.
I am also about to cancel the “data” plan before I go broke paying google
Not a happy camper- are you listening Mary?
Bought my 22 Silverado may 1 still no word about my heated seats it’s December 4 and it would be nice to hear something
I bought a 2022 TrailBoss in January of this year. Got a letter from GM at the end of October saying the parts were available and to schedule an appointment with my dealer. Took them a month to order the parts, but I’m scheduled tomorrow for the retrofit. My truck has a working heated steering wheel already, but no buttons for the seats.
Do they replace the whole HVAC control until to add the buttons?
I don’t think gm should be able to put these chips into new sales before putting them in vesicles they already sold.
I have a 22 refresh Silverado bought in may hear it is December still no heat why are they selling new trucks with heated seats and I’m still waiting aggravating
Bought an awesome 2022 RST in February , no heated seats of course, received the letter in August saying soon your dealer will call. Well its mid December in Wisconsin. Guess what still waiting. Owned Gm since I started driving in 1975. Started driving trucks in 1982. This is my 10th new truck. Among other new gm vehicles. Where is the gm I new for customer satisfaction. I know these are trying times with the big amount of the work force retiring and shortages of everything from time to time among other things but come on….. A friend ordered a new 2022 F-350 which is a hard to get vehicle in January, he got the truck in August with every accessory working…..hmmm makes you wonder. And I see new vehicles coming in with heated seats. Where is the priorities. First come first served should be…….. Next time I buy something without something there will be a due date and cost associated for everyday beyond the due date. Time to talk to consumer vehicle fraud I guess.
I know how you feel bought rst on may 1st thought for sure I would have them before it got cold. I cheated with Chevy two days ago and they told me no retrofit yet for my truck I know trucks are being built with them so why don’t they make them wait and give us the chips pretty aggravating
I know it’s pretty aggravating the money you spend on a truck and your told July and now it’s middle December still waiting maybe they should stop putting them in new trucks and make people wait on them
I have an update hope this works for everyone else.. i bought a 22 silverado rst in feb last year. Got told about the chip for seats was not in. I went to dealership this morning told parts that gm sent a letter saying my chip was ready they said okay they would get one in within the next 2 days and it would be in by this week.. so if i advise anyone just go to parts counter and tell them that gm sent a letter saying it was ready gota lie to them i guess to get a chip but its sad.. so maybe someone else can try this and see if it works cause it did for me..
I’ve been waiting on my chip for the heated and cooled seats since April of 2022. What the hell??? I know if a couple people that bought their truck after me and have already gotten theirs! Why have I not gotten mine?
@marty how long did the install take?
UPDATE!!! Monday as i reported i went to dealership and told them gm sent letter for mt chip they said okay they would order it.. well called wednesday of this week they said they sid receive my chip and is ready to be put in for my seats… got it set up for next tuesday.. so the story is just go to your dealership tell them gm sent that letter for your chip and they should order it.. my dealership never questioned me about it any proof or nothing soon as i said it they ordered it.. so yall the chips are ready just gota go to dealer and tell them you got the letter.. hope this helps!
I purchased my 2022 Silverado RST in April of 22 and was told I would have heated seats and electric brake system installed by October, it’s now Jan 2023 no heated seats no electric brake control . I have contacted my dealer several times
@hugo the install took probably about hour or so its just the chip they have to put in. Been fine since..