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No Parts Available To Fix Chevy Equinox, GMC Terrain Windshield Wiper Recall

In April, GM and the National Highway Traffic Safety Administration issued a recall for the 2014 and 2015 model year Chevy Equinox and GMC Terrain over issue related to the vehicles’ windshield wiper modules. Now, according to Virginia-based news outlet WAVY-TV, the automaker is experiencing delays in getting repairs parts to customers, leaving some with inoperable wipers for the time being.

The news station recently received a letter from Smithfield, VA resident John Wayne Warren, who owns a 2015 GMC Terrain that is subject to the windshield wiper recall. He received a recall letter from GM earlier this year notifying him of the recall, however the notice indicated repair parts were not available and that he would be contacted by his dealership once they were in stock.

About two weeks after Warren received the recall letter, the wipers in his vehicle stopped working as a result of the faults referenced in the recall. Unable to drive his vehicle in the rain, he says he contacted GMC numerous times trying to get a timeline as to when parts would be available, prompting him to reach out to WAVY-TV’s consumer watchdog segment.

“I reached the end of my rope,” he told the outlet. “I had nowhere else to go.”

GM recalled 681,509 Chevy Equinox and GMC Terrain models this year, as the ball joints in the windshield wiper modules may experience high corrosion and wear. This can result in the separation of one or more ball joints from their sockets during wiper operation and requires the entire wiper module to be replaced.

WAVY-TV got in touch with GMC spokesperson Daniel Flores about the recall, who said Warren  “should go to the dealer and ask if he qualifies for 6 year/150,000 mile special coverage.” The dealer told him he did not qualify for the coverage, and that the warranty on his 2015 model year vehicle had expired. The automaker told the station it will still be a while longer before repair parts for the recall are available, as the parts still have to be made by its supplier.

“We apologize for any inconvenience,” the automaker said in a statement. “We understand concerns and frustration.”

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Sam loves to write and has a passion for auto racing, karting and performance driving of all types.

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Comments

  1. chance of rain stay home or take the bus

    Reply
    1. It used to be policy anything safety drop it off ASAP or have it towed

      Reply
  2. Fortunately none of my vehicles are low quality poorly made junk like the Equinox & Terrain.

    Reply
    1. ^^^^^^^
      D**K

      Reply
    2. Please, tell us more about your vehicles so we can send you information about recalls and problems they’ve had too.

      Reply
  3. Try to find a 5.3 V8 for a ‘14 to ‘18 Silverado. Can’t get one through the GM channels. Jasper can’t get parts to rebuild them. They aren’t available aftermarket. Except, for a junkyard.

    Reply
    1. I owned a ’17 Silverado with the 5.3.
      You don’t want that. It ran like crap and missed. The dealer said it was fine.

      Reply
    2. Or a 6.2 for that matter. I have a 2015 Silverado that has been sitting at Best Chevrolet in Kenner, La for 15 months now waiting on lifters and a camshaft. I asked for a new engine, SOL.

      Reply
      1. I haven’t really been able to drive my car since December 2021 when my windshield wiper broke .. I live in Washington state were its always raining and it failed in pour down rain and I almost crashed .. I pay every month for 7 months for a car that’s a driveway ornament and no dealership will touch my car because they dont have the fix . Im over this

        Reply
        1. Trade it in on something else. Another dealer, especially non-gm probably won’t know that it’s that big of a problem.

          Also I just checked ebay, and these parts are for sale right now. Looks like the entire part.

          Reply
  4. If you’re desperate find a junk yard part. Or duct tape has been known to fix a lot of things. Just think your next tire purchase doesn’t have to be all weather.

    Reply
  5. Not many cars have wiper problems…………but gm?

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  6. How do you sell me two GMC TERRAINS and in the mail I get two recall notices…I’ve owned five GMC TERRAIN S and it’s still an issue. NOT GOOD, I’m afraid to use my car when rain Accurs…WHAT ARE YOU DOING ABOUT THIS MATTER.

    Reply
  7. Treat your windshield with RainX, almost as good as wipers.

    Reply
    1. He can go to Advance Auto parts and get the part for it. That’s what we had to do for mine so that I would be able to drive back and forth to work.

      Reply
  8. This sort of thing did not occur until GM closed its own component plants. “Out sourcing” has gotten so bad, it now endangers national security.

    Reply
    1. GM has used wiper system suppliers, including Anco and Trico, since the 1920’s. Same with other makes like Chrysler and Ford. The Model T had Trico.

      A lot of stuff back then, and even today (i.e. beam blades) are patent encumbered so they couldn’t even if they wanted to.

      Reply
      1. Horrible that recall with no parts or fix in future exists! Shame on GM; hope market quits buying GM product

        Reply
  9. Mine went out on mine before the recall on my 2015 equinox. I purchased a new system off of Amazon for 70 bucks or so 15 minutes to put it on and no problem with it. Maybe chevy should give me 70 bucks to fix their problems

    Reply
    1. I got a letter today on my 2012 Equinox and on my letter it says I could get reimbursed if already repaired. Maybe contact them.

      Reply
  10. I had to replace this part and it was available at O’Reilly Auto Parta in roanoke va store 123.00… am I able to be reimbursed for this since I have already repaired myself?

    Reply
    1. I hope that when a part comes available that we can get out money back. We are holding onto our receipt just in case.

      Reply
  11. Are you supposed to be charged for the safety recall on windshield wipers? My Equinox is a 2015, no longer under warranty. I had the module replaced yesterday and they charged for parts and labor. Is this right.

    Reply
  12. Yall need to get the dam parts to fix our trucks. This is bullcrap

    Reply
  13. I just got a letter today on my 2012 saying if already fixed could get reimbursed. You should contact them.

    Reply
  14. Who do I contact to get a refund for repair for my 2015 GMC Terrain Wiper Recall Repair .

    Reply
  15. Drill a 1/4″ hole through pivot point where wiper assembly came apart and bolt together using 1/4″ panhead bolt with nylon locknut .file all rough areas and before bolting , after bolting file top of bolt and locknut to make clearance for arms put back in place and test. mine broke in Key West last week during a rainstorm and could get part for a few days made it back to North Georgia with this fix and ordered new one from Rock Auto ordered the dorman part seems to be upgraded . been waiting for 4 months on GM

    Reply
  16. This is pathetic that a recall happens after 7-8 years of the vehicle being owned. I own a 2017 Chevy Trax that I have had to replace 4 wiper motors and there are no recalls yet for this vehicle?!?! Talking to the mechanics I’ve dealt with this is a common problem and should be dealt with immediately by GM, especially since it’s a safety issue. Seriously, what is wrong with this company?!?! Quit producing absolute garbage. I for one have had nothing but problems with my Trax since day one and will NEVER be purchasing another GM made vehicle again. No matter what the outcome is recall or not you’ve duped me once and lost me forever as a customer.

    Reply
  17. I see that a lot of gm and Chevrolet vehicles are having so many electrical issues it is sad that manufacturing plants not inspecting vehicles properly after the assembly of them i have seen vehicles that will caught on fire wile vehicles is off due to a poor electrical connection and the wrong gauge wires on the harness. Manufacturing are rushed to build vehicles engines not well balanced and causes early failures on them too much money you will spend on repairs

    Reply

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