Here Are Some Reader Reactions To Mandatory Buick, GMC OnStar Plan
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For the 2023 model year, all Buick and GMC vehicles will come standard with a three-year OnStar And Connected Services plan, which will be paid as part of the vehicle price and range from $905 to $1,675 depending on the vehicle model. This news was not very well received by GM Authority readers, with our original article on this change generating nearly 100 comments from current or potential GM vehicle owners expressing their displeasure with the Connected Services strategy.
One GM Authority reader, Dale Tourville, summed up many readers’ thoughts with his comment, which pointed out that most drivers will already have access to certain connected apps and features through their smartphones and may not need a separate internet connection in their vehicle.
“This is ridiculous. I have all I need with my cell phone,” Tourville said in the comments section. “$1500 is way too much for this hardware/service that is completely unnecessary. It should be optional. Trucks cost way too much these days.”
Another reader, Ken, decided this was enough to convince him to stick with Chevy trucks for the foreseeable future.
“I guess I’ll be crossing off a new GMC truck for late this year,” he said. “I have 2 newer Chevys and never used OnStar’s services. Another mistake by GM.”
We also received emails from readers who were unhappy with the introduction of the baked-in OnStar And Connected Services plan. One reader, Rick O., said he likes OnStar, but simply doesn’t like being forced to purchase it. This appears to be the general consensus, with many other readers expressing displeasure with being forced to purchase the plan, rather than disliking OnStar itself.
OnStar and Connected Services adds a separate, in-vehicle internet connection to power apps like the smartphone-based remote key fob, Alexa Built-In AI assistant, Spotify, Audiobooks, navigation (including Maps+) and more. These plans also include OnStar Safety Services, such as Automatic Crash Response, Roadside Assistance and Stolen Vehicle Assistance.
Having an internet connection will be important to the EV ownership experience, as this will enable features like GM’s Ultium Charge 360 platform and its new Plug and Charge payment system. GM also has plans to add new in-vehicle digital subscription services, many of which will likely require an internet connection. The automaker has said it expects most consumers will be willing an additional $135 a month for in-vehicle subscription features, as well.
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I love my current GMC truck but it will be my last. I will never buy a vehicle with mandatory services. Your lack of customer understanding is amazing. Goodbye from one of your most loyal customers
You need to tell that to GM. This isn’t their site.
Beware General Motors demands that you buy Onstar at the cost of $1,500 when you purchase a new car. With tax it cost me $1,640 for a cell phone service I do not need or want another cell phone service. I was told it was a free 3 month service. A a sneaky option scam added on the window sticker that I did not see until after the sale.
I mailed 67 letters to GM competitors in my area. Here is what I wrote.
Hello,
Use my experience and keep customers in your showroom.
When car buyers are in your showroom looking at your cars and are also considering a GM vehicle, perhaps informing your customer about General Motors mandatory charge of $1,640 tax included for cellular service called OnStar this may change their mind and have the buyer stay with your brand. A cellphone can do most of what OnStar can do.
Casually mention that GM has this outrageous cellular service fee and sell your brand and increase your bottom line.
I was told Onstar was a trail period. After the sale, I saw the Onstar Option on the window sticker. You don’t have to activate it but you must pay for it. I would have never walked into a GM showroom had I known about this fee.
Spread the word don’t let this happen to your family and friends.
I will be sending letters all across the U.S.
This whole thing is so ridiculous. GM won’t let people who want OnStar, have it. And, they are shoving it down the throat of those who don’t want it. Go figure!