General Motors has just inaugurated a new OnStar Command Center to meet the requests of Chevrolet vehicle users in South America, consolidating itself as the company that invests the most in connected services in that region.
GM’s South American subsidiary opened the new OnStar Command Center in the city of São Caetano do Sul, in the Brazilian state of São Paulo, where the company’s main facilities and regional headquarters are located. The new facility will serve the more than 470,000 active subscribers that the telematics service currently has in the domestic market of Brazil, Argentina, Colombia, Chile, Ecuador, Uruguay, Paraguay and Peru.
“The opening of the new Command Center allows for even more dynamic and customized support for OnStar’s 24/7 call centers,” said Director of Connected Services of GM South America, Jaime Gil, in a statement. “OnStar’s connected services are available to more than 470,000 active customers in the region,” he added.
OnStar’s new Command Center for South America has been upgraded to meet the latest standard of global service excellence, offered exclusively on Chevrolet vehicles in the region. The comprehensive upgrade of the facilities will help provide even more dynamic and personalized support for the call centers, with a multidisciplinary team that offers attention to all the users of the American subcontinent.
To contact the call terminal of the new OnStar Command Center in South America, users have three options, including using the personalized attention option of the MyChevrolet mobile application, dialing the service’s local telephone number or directly pressing the blue button on the internal rearview mirror of the vehicle. In addition, customers can receive notifications through WhatsApp about problems and revisions of their unit.
GM’s OnStar continues to grow exponentially in South America, and the new Command Center paves the way to meet increased demand in the coming years. Last year alone, OnStar completed more than 840,000 requests across the region, helping to resolve a variety of issues ranging from emergencies and thefts, to help ease traffic and improve the customer’s vehicle experience.