The GM Davison Road Processing Center in Burton, Michigan is a sprawling logistics center that ships roughly 575,000 official GM repair parts to customers in over 95 countries each day. As expected, the majority of parts that pass through the Davison Road facility are for internal combustion engine vehicles, but parts for hybrids and EVs are increasingly becoming a larger part of its day-to-day operations.
According to Automotive News, the GM Davison Road Processing Center played an important role in GM’s battery fire recall for the Chevy Bolt EV and Bolt EUV, helping to handle battery replacements for the two vehicles. It has also handled 7,500 battery replacements for customers in Europe and Asia, while parts for older alternative energy GM vehicles like the Chevy Volt and Cadillac ELR are also beginning to make up a larger chunk of its business.
John Roth, GM’s vice president of global customer care and aftersales, told Automotive News that the shift to EVs is challenging for the aftersales side of the business, as it has to serve both sides of the market.
“EVs are actually additive to the day-to-day internal combustion engine vehicles that we support today,” Roth told the publication. “Here’s our opportunity to be agile. [How do EVs] become complementary to what we’re already doing as part of the core business today? That’s the mindset.”
While the battery fire recall forced GM to halt sales of the Chevy Bolt and Bolt EUV for a period, the recall served as a learning opportunity for its aftersales business. The recall response helped employees at the Davison road facility learn how to properly and safely handle EV batteries and components, Roth said, which will pay dividends once GM releases more EVs in the coming years.
“It’s new technology, and we want to be ahead of the curve from a process standpoint to ensure that everything is done safely and done efficiently,” Roth said. “They’re able to manage the day-to-day and do that test-and-learn idea on the side as well. That’s that ambidextrous capability that exists here.”