GM Preventing Dealers From Reporting Vehicle Sales Before Customer Delivery
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GM is changing the way in which dealers can report vehicle sales, preventing a vehicle from being reported as sold prior to its delivery.
According to a recent report from Automotive News, which cites a memo from GM to dealers, GM will no longer allow dealers to report a vehicle as sold until after the customer takes possession of said vehicle. The change comes amid a bevy of supply chain issues and delays that have extended delivery times considerably.
Previously, GM dealers would report a vehicle as sold based on whatever law was stipulated by the state in which the dealer was located. As such, some dealers would “pre-report” a vehicle as sold in order to show a higher turn rate as compared to reporting the sale on delivery.
Prior to the COVID-19 pandemic, this pre-reporting strategy relied on the delivery of a vehicle just a few weeks after it was invoiced and left the facility where it was produced. Now, however, vehicles are arriving months after being produced, sometimes longer. As such, a vehicle reported as a sale prior to delivery could be be several payments deep and carry expired trials for OnStar and SiriusXM before it even gets into the hands of the customer.
The delays are reportedly not only related to microchip-intensive features, either, but for a range of items, including tires, wiring harnesses, or headlights.
The new strategy not only puts all GM dealers on the same level with regard to turn rate reporting and inventory, but also benefits the customer, who is often left wondering where their vehicle is. As GM Authority reported previously, GM vehicle tracking is a major problem, and often leaves customers in the dark as to when they will finally receive their vehicle, an issue exacerbated by the COVID-19 pandemic and related supply chain issues.
According to the Automotive News report, an unspecified dealer in Texas was reporting sales prior to delivery, but received an “ungodly” number of customer complaints as a result.
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This is ridiculous. I ordered a Silverado High Country on December 16, 2021. It was built in March and has been sitting on the lot in Mexico ever since. What is going on with GM? Very disgusting.
GM are so BAD, BOU BOU SHAME ON U GM… I had 3 High Country’s before and since no more Chip, no more Chevy H. C. for me GM… BOU, BOU… 🙁
This has gone on for far too long for the high-paid execs not to have come up with a solution. That is what they earn their millions of dollars and stock options for? Right?
I cannot verify this but my dealer who ordered my van believes it is sitting in line unfinished and has been for sometime. He says he knows of dealers taking money and making all sorts of erroneous statements, but he says he will not and hopes the other local GM dealers are doing the same.
Ridiculous! I ordered a Silverado 2500 HD in January 2022 and was built in April 2022 and still have not received it. I have been a dedicated Chevrolet customer my whole life but that is about to change. I see Dodge has a few 2500s on their lots. Might stop in and see what kind of deal they will give me. GM there’s no excuse for this.
I’ve been waiting since October 2021 for my Chevy blazer
I ordered my 2022 2500HD WT in June of 2021! Over a year later and the truck isn’t even scheduled to be built yet ! I can see why so many are buying Rans now. My uncle ordered one and it took only 4 months to get. Several other lifelong GM truck drivers are driving new Rams now in my area because they can’t wait over a year to get a pickup. Seems GM is more worried about promoting their electric Silverado that won’t come out till who knows when than actually building and selling pickups that people have been waiting over a year to get.
I ORDERED A NEW YUCON IN MARCH BEEN CALLING EVERY 3 WEEKS TO SEE IF A BUILT DATE HAS BEEN SET , ALL I GET IS NOT YET , NOW I HERD THAT IF NOT BUILT BUY 7-14-22 THE 2023 WILL START PRODUCTION ON 7-18-22 ANY POSIBLE PRICE INCREASE COULD SOME ONE GIVE ME A ANSWER
I am in same boat. Ordered Tahoe High Country in March 22, order was never picked up by Chevy, so even if and when it gets picked up by Chevy it will be priced at the now current prices. (which are even higher for a 2022 now than when I ordered). I feel your pain. I am not holding my breadth that I will ever see my new vehicle. Checked with a local GMC dealer to see “what if” I ordered a 2023 Yukon Denali now. I was told just this week they will not order without an addition markup over MSRP. I guess there are people who will pay it… not me. Pretty much the same with all the GMC dealers in our area.
There was a price increase already, plus gm is forcing a new option which is 3 years of Onstar prepaid services weather you want it or not
I ordered a LTZ at the end of April. It was accepted 2 days later. It was built the week of 5/23. After sitting at event code 3800 for a month it’s now at 4300(intermediate delivery) but still don’t know when it will actually get delivered. GM U HAVE TO DO BETTER!!
Let me know if you hear anything regarding your delivery. Seems like I might be in the same time frame. My LTZ was built the week of 5/30 and has been sitting ever since
Hey Phil the executive referral liason emailed me Tuesday and said my vehicle was still on hold waiting for chips with no ETA. I’m gonna check with an advisor on the chevy chat tomorrow and see if anything has changed
I ordered a 2022 Malibu on Dec. 6th 2021. Dealership checked my order first week of June. GM has not even processed my order yet. I have been leasing Chevy’s for 28 years, every three years. Needless to say, I love Chevrolet. It make me sad to think I have to say goodbye to GM.
Joe😞
GM is full on collapse right now they have 95K vehicles in storage waiting on parts. I canceled my reservation order from October 2021 it’s time for plan B. It’s been 8 months now and they say there going to start building 2023 without delivering my 2022. F*** outa here.
GM should retool the Kokomo electronics (formerly known as the Delco Radio plant) for dedicated chip production. That would also give GM some advantages under the new Gov’t. security plan.
I feel all of your pain. my truck was ordered in February and built in May 2022. Sitting on a lot in Mexico. Just give me a real
ETA!
Just frustrated.
I ordered my GMC 2500 HD first of November 2021 in Palmer, Alaska. Salesman said could be 12-18 months. A week later he called to say I couldn’t get it in the brown I’d ordered so I picked the metallic green instead thinking that would add even more time to my wait but it was sitting in my garage within 5 weeks. I’ve heard similar stories to mine on up to 3 months but nothing like what y’all are saying. Good luck, hope you get yours soon!
I am one of the customers that a Chevrolet dealership stated I needed to sign a contract for my 2022 Camaro 1SS in order to secure my purchase of my car before it was delivered and told me my car was expected to be delivered within two weeks. The day I signed the contract was May 23rd. Still no shipping date! My first loan payment is July 6th. I will be contacting the salesman and demanding the dealership pay the monthly note until my car is delivered. I also opened a case with GM Corporate. These dishonest dealerships should be forced to pay a heafty fine!
You’re not the only one I smell a class action lawsuit brewing. Dealers are booking sales before delivery of vehicles that initiate monthly payments and SiriusXM trial activations upon customer signing purchase contracts.
GM knows a thing or two about cooking the numbers…
Take Mary Barra for instance. Ms. Barra knows how to count her $20 Million Dollar Bonus, she just couldn’t count past 13 Deaths that GM caused. Interestingly, Meryl Streep receives $20 Million for her performances, so it’s only fitting Ms. Barra does too. One might actually legitimately argue Ms. Barra puts on a better performance…
No Ms. Barra, GM did not Kill 13 Americans. GM Killed over 125, and seriously injured so many more. But enjoy your $20 Million Dollar Bonus for Lying about it.
Gm knows you suckers will take it when you get it.
I too ordered a 2021 Tahoe in Nov and was told in Jan 2022 that I had to change to a 2022 which was then accepted by GM . It’s now July and I have been informed that it has been cancelled and moved to 2023 model. Each year move with price increases. Well luckily I don’t need it until 2025 so I can wait. I’ve been a GM person for 50 plus years. I guess they don’t want my business any more.
I ordered a 2022 Cadillac Escalade and it took so long I ended up buying one on the lot with them hitting me a $15000 Market Adjustment…I am so pissed off it’s not even funny..These dealers are extremely unethical and are taking advantage of the American people with the Builder allowing it
Same Boat. I ordered my 2022 Sierra in Mar. Ive been contacting the dealer and checking the order through GMC message center. Order had stated submitted but not accepted. Last week, the message center couldnt find my order. Contacted dealership, they told me my order rolled over to the 2023 production, not sure when production would start and there will be a price increase.
I ordered a 2022 Chevrolet Colorado Z71 extended cab because the dealership could not get allocation for the regular LT model only the Z71. So I ordered it May 16th and I was told by the dealer last week that it was supposedly having a build date last week. Seriously? To say supposedly. Even the dealers don’t have much faith in the manufacturer. So now we’ll see how long it takes they told me 2 to 3 months and it’s already almost 2 months. Even though it’s considered sold I don’t think the manufacturer cares and to have all these vehicles sitting Waiting for certain items it’s crazy if it’s something that’s not affecting the person driving the truck such as heated seats then get the trucks delivered!