Buick And GMC Models Get Mandatory 3-Year OnStar And Connected Services Plan147
The available OnStar Connected Services plans allow GM owners to get the most out of their vehicle by providing a constant high-speed internet connection for navigation, music streaming and more. While these plans are currently optional on GM vehicles, a three-year OnStar & Connected Services Plan will be mandatory with the purchase of a new Buick or GMC vehicle going forward.
GM Authority recently learned that the automaker will equip all new 2022 model-year and 2023 model-year Buick and GMC vehicles with a three-year OnStar and Connected Services Plan (RPO code R9M). The plans will cost between $905 and $1,675, depending on the chosen trim level. GM said the cost of the three-year plan will be integrated into the vehicle’s MSRP, however the online configurator tools for the Buick and GMC brands suggest these charges are added on top of the MSRPs for the time being.
|Buick Encore GX||All||$1,500|
|GMC Canyon||Elevation Standard||$1,6751|
|GMC Canyon||Elevation, AT4 Cloth, AT4 Leather, Denali||$1,500|
|GMC Hummer EV Pickup||Edition 1||$0|
|GMC Sierra 1500||SLE, Elevation, SLT||$1,500|
|GMC Sierra 1500||AT4, AT4X, Denali, Denali Ultimate||$905|
|GMC Sierra HD||Pro||$1,7752|
|GMC Sierra HD||SLE, SLT, AT4, Denali||$1,500|
|GMC Yukon||SLE, SLT||$1,500|
|GMC Yukon||AT4, Denali||$905|
|GMC Yukon XL||SLE, SLT||$1,500|
|GMC Yukon XL||AT4, Denali||$905|
- Includes $1,500 3-year subscription and $175 OnStar & GMC Connected Services Capability.
- Includes $1,500 3-year subscription, $175 OnStar & GMC Connected Services Capability and $100 SiriusXM Radio with trial subscription.
“To enhance our customers’ vehicle ownership experience, beginning June 2, 2022, new retail Buick and GMC vehicles will include three years of OnStar and Connected Services Premium Plan,” a GM spokesperson told GM Authority. “This offering provides our owners with a full suite of OnStar and Connected Services for three years, providing them with more time to enjoy services such as remote key fob, Wi-Fi data and OnStar safety services. By including this plan as standard equipment on the vehicle, it provides more customer value and a more seamless onboarding experience.”
As more internet-enabled features arrive in GM vehicles, connected services plans will become more important to the overall ownership experience. Without an internet connection, GM vehicle owners may not be able to take advantage of certain vehicle features, such as Maps+, Alexa Built-In AI assistant, audio streaming and navigation. These plans will be even more crucial to the EV ownership experience, as they will enable features like GM’s Ultium Charge 360 platform and its new Plug and Charge payment system.
This change will be extended to fleet-focused trim levels of Buick and GMC vehicles as well, but fleet customers will receive the OnStar Vehicle Insights feature instead of Remote Access. It’s not clear at this time what the price difference for plans with OnStar Vehicle Insights versus Remote Access will be.
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When hell freezes over. I have a cell phone.
I’m with you
I have been doing fine without it, I sure don’t understand why I would want it. Buy a Garmin for navigation and use my cell phone.
Understand? It’s nothing but a quick buck for them. Period. Besides, it’s a way to prop up OnStar which they have a difficult time selling.
Have a Buick Enclave. Love it. Apparently this will be my last one.
Likewise. We have a 2020 Enclave which is a great car, but if the mandatory Onstar is pushed on future models, we’ll be looking at other brands. The times we’d used Onstar our 2014 Enclave were completely unsatisfactory; so, we dropped that subscription ASAP. Our dealership pushed a ZAZ subscription on us on the 2020 Enclave & charged us for that (included in our purchase price) It’s proved to be totally worthless, as was the previous Onstar. To add insult to injury GM has reduced the vehicle warranty to 3 year/36000 miles.
We are similarly frustrated by this. What other vehicle’s do you think would be the best alternative to an Enclave?
VW Toureg or Atlas
There are plenty of mid-to-large SUV’s out there. If you want to go fancy, you can get a Lexus NX or RX.
The VW, MDX and Mazda are similar size. The new Grand Cherokee is nearly as expensive as an Enclave with the same equipment. Not sure any of those are as quiet as Enclave but I’m still researching.
That is so wrong they will need to hide it people will b1tch
They are trying to force a service that alot of people don’t want and it will go under otherwise but so wrong
Who was the GENUIS that made that decision? MANADATORY SUBSCRIPTION? I just leased a refreshed 2022 Silverado in May 2022. That will be my LAST GM product!! I’ve been a loyal customer since 1970. I will not be FORCED to buy something I don’t want. Mabe FORD will welcome me as a new customer!
GMC and Buick vehicles will be getting the mando Onstar, not Chevy vehicles.
I guess since GM will mandatorily make their customers pay for On Star I will mandatorily not buy a GMC or Buick. Not a fan of On Star. I dont use it.
I sell Buicks and GMCs. I hate this new policy even though I love OnStar. It does A LOT that no cell phone does. They should just educate people on the benefits rather than making it mandatory.
I own 5 GM vehicles with Onstar, and have never activated service. Never had a sales person have the ability to articulate why I would benefit from it being activated.
Automatic crash response might be the only benefit, but somehow I’ve been able to survive the last 50 years of driving without it and the annual $500 bite in my wallet.
GM will lose plenty of sales by adding $1500 to the MSRP of already high priced vehicles that most of America cannot afford.
GM vehicles are already overpriced compared to similar products from Ford, Honda, etc. I was planning to buy a 2023 GMC Acadia, but shifted my focus to a 2023 Chevy Blazer. I’ve heard now that Chevy may be planning to add the plan for 2023 as well. If that’s the case, then I’m done with GM.
as an owner of a 2022 Acadia Denali AWD V-6, I would highly recommend you stick with the Acadia… I love mine… I would NOT recommend the four-cylinder. The 3.6 V6 has all the power you need even in AWD. comfortable, very quiet vehicle
I have a 2022 GMC AT4X, the above and the current GMC website both use the “premium” package but it does not include the Saftery and Security plane. I can’t find a difference between the 49.99, Premium plan and this Trial other than having to pay the full 29.99 for the Safety and Security plan which is over $180 more in the 3 years. Just a way to rip off the customers even more.
yeah< I dont see this going over to well! I have a 21 silverado LTZ I dont use the damned onstar for anything I simply bluetooth my cell to the truck when I get in it and I have everything I need, when I need it.
On star is Dead and has been for several years. they just have not realized it yet and going to try and force it down our throats. I guess my wife wont get another buick next year either. their will be alot of dealers eating this I am afraid. poor way to do business.
Possible one of the recent price increases was intended to cover this change. Customers may never see an actual charge for it but will get the 3 years of benefit.
OnStar was great a very long time ago.
Starting in the 2018 model year, they took away the ability to store phone numbers in the phone.
The live operators went from helpful to mumbling, semi-sentient drones who could barely rub five words together to compose declarative sentences.
It went from being answered within three to four rings to “Your call is very important to us, and OnStar is taking care of other customers. Please wait.”
And wait, and wait, and wait.
It is on the window sticker of a 2023 Buick I sold this week. $1,500 for three years of OnStar unlimited everything. Thankfully, my customer seemed pleased and happy at first. No one at OnStar or GM will confirm that she has three years of benefits. OnStar advisor wanted payment, to extend her “trial” though I have proof that customer already paid $1,500 for the services!!! I’ll bet he was glad he was not in the car with us. I about hit the roof. I now have a case number, but no one responding. Seventeen different opinions on the situation from other SP in the biz. Thanks, GM! I love your vehicles, but not your telematics.
I just purchased a 2022 Buick and told them I did not want Onstar. They charge $1,500 for the mandatory three years. I am now part of a class action lawsuit to get it back. I was told that I had no choice if I wanted to purchase the vehicle. I was stuck and had to complete my purchase.
Just curious – what’s the legal basis of the lawsuit?
Good luck it is on the window sticker. You must really be devoted to Buicks to fork out $1500 for something your not going to use.
I have a 2022 GMC AT4X, how can I get in on the class action.
This is ridiculous. I have all I need with my cell phone. $1500 is way too much for this hardware/service that is completely unnecessary. It should be optional. Trucks cost way too much these days.
That’s why we have a recession coming.
The greed & excess is coming to an end. Thank god.
I agree with you but unfortunately, the greed & excess is long from over.
Greed & Excess evaporates very quickly when the economy collapses and the greedy are stuck with depreciated assets.
This time no government bailouts.
Lol, also you think greed is only an American 21st century thing?, the Roaring 1920s, Ancient Egypt or the Roman Empire wasn’t known for frugality…
And in each of those example a recession or depression comes along & cleans house.
You think greed and excess is coming to an end? Dream on. It will continue to your dying day.
GM has already said that within the next 3 years they’ll get more money for the information collected by the OnStar/telematics system data than they do actual profit for the car. This isn’t about assisting buyers in any way shape or form. This is about getting as much money as possible!
1500 dollars is outrageous. My current connected services plan is 15/month. Data Plan for the Vehicle to allow Maps+ and Traffic Data Plus remote Fob capability
The premium plan is 50/month and no thanks.
What a rip off. Never used this feature in my 02 Impala, 17 Camaro, or 20 Equinox all of which were bought new. They can’t even get enough chips or parts to build vehicles people want, but they have plenty of this to charge buyers whether they want them or not.
Price increase after price increase
Mandatory over charged feature no one wants
Marketing tells news outlets they warned dealers not to do price increases.
Have they forgotten many of their products are dated, uncompetitive and unreliable?
I am not a government fan but I believe they should look into forced subscriptions as being mandatory. There already looking into add on’s with dealers that are padding to car prices.
Just say no to dealers. That’s the first thing I said to my dealer, I will not pay for paint and fabric protection I did not ask for.
The only way to stop this craziness is for the consumer to quit buying GM products, (I forgot, gm products). The Government won’t help if they could. They are the reason we are in such a mess now. Consumers hold all the power. Buy other brands or don’t buy at all. If gm has to eat the 90,000 vehicles they have parked now, they will change their ways or go out of business.
I guess I’ll be crossing off a new gmc truck for late this year. I have 2 newer chevy’s and never used on star’s services. Another mistake by gm
I think some of the paint fumes made their way through the duck work into the board room when this insane idea came to light. What’s next, your AC will only work above 90 degrees, if you want it to turn on below that temp, you will have to pay for it (per hour of course).
That’s a dumb idea that will likely drive some customers away.
This is ridiculous to force ON Star down the throat of Buick and GMC customers especially during this galoping period of inflation, gas prices and food when Buick do not even offer an electric-gas vehicle.
And on top of that, Buick will lower their base warranty from 4 years to 3 years on their 2023 models
Yup they already got rid of the 5-year 100k miles drive train warranty.
Okay c’mon GM. Nobody uses OnStar anyway, now you’re forcing it on people that are already paying through the nose for their new vehicle? Sad to say this, but my incoming ’22 Yukon is going to be my last.
Absolutely ZERO use for a data plan in my truck. I have a cell phone if I need anything. Ridiculous that they make it mandatory. Money grab. I’m betting less than 10% of GM vehicles out there currently subscribe.
And let me tell you do those OnStar agents really put the pressure on to buy one! I took delivery of my GMC Sierra in mid April and made no bones about the fact I only wanted the basic Safety and Security plan and not the extra data plan. I’ve found that Android Auto working with my phone is just fine for navigation.
This is a statement that the Authority writer is stating. Go back and read clearly, never do they say this is a true set of charges that GM is adding on to customers.
I went to the build on GMC site. It’s automatically added into the price.
Absolute deal breaker – why pay for the same service twice when I already have a phone?
I’ll look elsewhere for my next vehicle
It is decidedly not the same as your phone. I absolutely disagree with making the service mandatory, but the ignorance about what OnStar does is probably a major factor in their decision to make it mandatory. Countless customers like you insist they don’t need it because they have a phone, without ever paying attention to what it does that their phones don’t do.
Why stop there. Why not charge extra for power steering , power brakes and power windows and a radio?
I’m old enough to remember when OnStar was “cutting-edge” and state of art. I think a year’s worth of service was “included” in the purchase price. As with any technology, OnStar was surpassed with Cell Phone/Smart Phone and GPS technology. I still carry OnStar for the stolen vehicle locate feature and the remote lock/unlock feature. But at $1500 additional mandatory cost, I like others above have probably bought my last GM vehicle. With enough outrage at this trial balloon policy maybe GM will wake up and reverse this policy.
The ignorance about it being the same as cell service is probably a major contributing factor in their decision to make it mandatory. Mind you I wholeheartedly disagree with the decision to make it mandatory. Yours is the only comment on this article that acknowledges features beyond what a phone can do and even it falls short of grasping what OnStar can do. It’s a shame people are so determined to not understand things before making judgements about them (not just about OnStar, this is just a good example of the pattern).
This no doubt a precursor to having subscription based services. Want air conditioning? No problem, that’ll be $50/month extra. Sorry, we disabled 2 of the engines cylinders. For only $200/month you can restore full power to your truck. Just tell Alexa you authorize the payment.
Duck you GM – and all other car manufacturers moving in the same direction. I bought the vehicle, I didn’t borrow it from you.
True, I don’t know what all Onstar does, but I do know that I’ve driven over a million miles in numerous cars and trucks without it and have been quite happy. Maps+, Alexa, streaming music, navigation? No thanks. Don’t care about anything mentioned in the article or even the emergency service or vehicle monitoring features.
I’m determined not to pay an additional $1500 for a vehicle for a service I don’t want.
That’s easy… Negotiate the $1,500 off the price or add $1,500 worth of accessories… It’s not that hard. Just takes balls and the worse that happens is the dealer may say no but usually will not if you go the accessory route… like pre-formed (Weather-Tech style) car mats and cargo mats as a toss-in, wheel locks as a toss-in, cargo shade as a toss in, cargo net as a toss-in.
I don’t see that happening. The dealership is not going to be reimbursed for that money if they “toss in” accessories.
Another reason to buy a Toyota
Thanks, GM. I am a long time GM buyer (6 new trucks in the past 9 years) and have been torn between a RAM Laramie and a GMC SLT. You made the decision easy. The RAM is now mandatory! Adios!