Back in early July, we reported that most vehicles from both the Buick and GMC brands would be sold with a mandatory three-year OnStar & Connected Services Plan (RPO code R9M) – a decision that was met with a tepid response from GM Authority readers. We’ve now learned the 2023 Cadillac Escalade will also be subject to this same change, with the same Three-year OnStar & Connected Services Plan as a required option for all retail and registered sold orders.
This change means all new 2023 Cadillac Escalade orders will be sold with a Three-Year OnStar & Connected Services plan, which will be worked into the price of the vehicle at the time of purchase. It’s not clear how much this will add to the price of a 2023 Escalade, however the plans cost between $905 and $1,675 for Buick and GMC models.
OnStar & Connected Services adds a separate, in-vehicle internet connection to power GM vehicle apps like the smartphone-based remote key fob, Alexa Built-In AI assistant, Spotify, Audiobooks, navigation (including Maps+) and more. These plans also integrate OnStar Safety Services, such as Automatic Crash Response, Roadside Assistance and Stolen Vehicle Assistance.
A spokesperson from the automaker previously told GM Authority the mandatory Three-Year OnStar & Connected Service plan was implemented on Buick and GMC products to “enhance our customers’ ownership experience.”
“This offering provides our owners with a full suite of OnStar and Connected Services for three years, providing them with more time to enjoy services such as remote key fob, Wi-Fi data and OnStar safety services,” the spokesperson said. “By including this plan as standard equipment on the vehicle, it provides more customer value and a more seamless onboarding experience.”
Just as with the Buick and GMC models, fleet customers that purchase a 2023 Cadillac Escalade will receive OnStar Vehicle Insights instead of Remote Access through this plan. OnStar Vehicle Insights provides access to on-the-fly information including Vehicle Health, which includes oil life and fuel efficiency, as well as driver behavior metrics and daily trip summaries.
Production of the 2023 Cadillac Escalade started on July 18th.