OnStar offers a variety of features and services for GM vehicle customers, with several different monthly plans available at various price points. However, for those OnStar customers that wish to cancel the service, the OnStar remote app doesn’t offer a chance to do so. We think it should.
At the moment, there are only two ways in which a customer can cancel their service. The first is to contact OnStar directly with a phone call, while the other is press the blue OnStar button in the vehicle to connect to an OnStar operator.
In both of these scenarios, customers are likely to receive offers to remain connected to OnStar and one of the monthly plans. A few of the offers could include limited-time subscription rebates, which would be offered from the OnStar representative with whom the customer is speaking to cancel the service.
Alternatively, we think there should be a way to cancel OnStar directly using the mobile app. Of course, this would mean circumventing a conversation with an OnStar representative and missing out on any possible deals that may be offered, but that’s part of the point.
According to the OnStar website:
“If at any time you wish to cancel your OnStar service, push your blue button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online.”
The statement continues by saying that if a customer allows the service plan to expire or they choose to cancel, the OnStar system will be deactivated, and with it, the various services which it includes, such as Automatic Crash Response.
“Your vehicle won’t be able to connect with us for help, even in a crash,” the website states.
Further features offered through OnStar include roadside assistance, stolen vehicle assistance, the remote key fob feature, vehicle location, vehicle status, and remote personalization.
But we want to know – do you agree that OnStar customers should be able to cancel the service through the app? Let us know by voting in the poll, and make sure to subscribe to GM Authority for more OnStar news, GM technology news, and around-the-clock GM news coverage.