GM’s OnStar Selects RapidDeploy’s Radius Mapping Solution8
General Motors has selected Austin, Texas-based company RapidDeploy to provide mapping solutions to OnStar for its emergency response services.
RapidDeploy’s Radius Mapping solution will be used by OnStar for its call centers, allowing OnStar Advisors to easily view emergency location and response data on a map. This technology uses mobile location data, along with network data and infrastructure data like traffic flow and cameras, to quickly locate traffic incidents and display them on-screen with a map overlay, giving OnStar advisors more information about emergency calls they receive and speeding up emergency response time.
OnStar says it selected RapidDeploy for this improved location accuracy system as it looks to expand its emergency services “beyond the GM vehicle.” While OnStar was historically been linked to GM vehicles only, the company is now looking to offer its emergency response services in the home through Amazon Alexa home devices and other smart devices via the OnStar Guardian smartphone app. GM says this effort is also representative of its efforts to offer more cloud-based, software-as-a-service type products to its customers.
“Our ongoing collaboration with RapidDeploy aligns with one of our key focus areas of connecting more customers through innovative cloud service applications, and helps advance efforts to keep communities safer through next generation 9-1-1 technology,” explained Wade Sheffer, managing director of GM Ventures.
GM Ventures invested in RapidDeploy in its $40 million Series B funding round back in 2021. The patented cloud-based mapping platform was developed to help speed up 911 response times and provide 911 operators with more specific emergency location data. RapidDeploy says its tech “has rapidly spread throughout 9-1-1 call centers in the United States,” since it first launched three years ago, with nine statewide licensing agreements and over 25 percent of US Public Safety organizations now using the platform.
“OnStar’s needs are similar to those of Public Safety and as we look to continue supporting next generation 911 technology, we are confident in advancing the next step of our relationship with RapidDeploy by adopting Radius Mapping in our call centers,” added Jeffrey Massimilla, Vice President of OnStar Safety and Connectivity at GM.
RapidDeploy Radius Mapping will soon be available in OnStar call centers in the U.S.
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I think on star is too expensive and a total waste of money. The one and only thing it is good for is in case you are in an accident in the middle of no where with no one around. Their turn by turn navigation is no better than Google maps, or your in car navigation. Who needs their phone service, every driver in USA has a cell phone. Complete waste of money.
They are getting rid of the phone service. I actually perfer the built in Navigation compared to my phone. However to get the full benefit you need to have the connected services. Which if you stream a lot its cheaper than some full data plans on cellphones.
Since GM dropped the phone in my suburban with its own number I bought a Landcruiser! Mess with customers with mark ups, delayed deliveries and reduced services, we go elsewhere.
So because GM discontinued a feature, you bought a whole car that was discontinued?
OnStar can kiss my foot! When they deleted the phone, they deleted me. That was the only thing that made it worthwhile.
GM needs to standardize on one in car navigation system for all cars and not a uniqe system for each model. Then they need to provide one update for all syystems instead of the unique update for each system. Then they can provide updates for all systems instead of leaving a car with no updates after about five years as they have done with my nave system.
They’re going Android Automotive starting this year, which means you’ll stop getting updates when Google’s famous ADHD kicks in and they realize they’re getting enough money selling your information.
I live in the wealthiest county in the nation and when my Volt broke down OnStar couldn’t locate a tow. Forget being in the middle of nowhere. As for GPS.Which is provided free from the government. Last time I went to the dealer to look at a possible new car the salesman said GPS is now by subscription only. I told him thanks I’ll keep my old cars. Good job GM.