Now in its 36th year, the J.D. Power 2022 U.S. IQS measures vehicle quality based on responses collected from 84,165 purchasers and lessees of new 2022 model-year vehicles, each of whom was surveyed early on in the ownership period. Each respondent was given a 223-question survey that breaks down vehicle quality into nine categories, including infotainment, features, controls and displays, exterior, driving assistance, interior, powertrain, seats, driving experience, and climate. The survey was fielded between February and May of the 2022 calendar year.
From these responses, J.D. Power calculated the average number of problems per 100 vehicles, or PP100, with a lower PP100 indicating a higher initial quality. Of all the brands studied, Buick had the lowest PP100 at 139, a substantial 17 PP100 improvement as compared to 2021, elevating it from a 12th-place finish last year.
The first-place finish for 2022 places Buick above second-placed Dodge, which was given a score of 143 PP100, and third-placed Chevrolet, which was given a score of 147 PP100. Rounding out the top five is Genesis in fourth and Kia in fifth, both of which received a score of 156 PP100.
Despite an industry-wide decline in initial vehicle quality, GM managed to reverse the trend and improve on initial vehicle quality, placing it in the highest rank position among automotive corporations. Only nine of the 33 brands studied improved in initial vehicle quality as compared to 2021 scores.
Notably, the Buick Encore GX was the highest ranked vehicle in the J.D. Power Small SUV segment. Other notable vehicles in the segment include the Buick Encore (which is in fact unrelated to the Buick Encore GX), as well as the Ford Bronco Sport.
Source: J.D. Power