Chevrolet ranked well in the 2022 J.D. Power U.S. Vehicle Dependability Study, with General Motors’ mass-market brand ranking tenth overall, just behind fellow GM brand Cadillac and ahead of German compact car brand MINI.
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance (a new category for in 2022), driving experience, exterior, features/controls/ displays; infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2019 model year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
Chevy earned a PP100 score of 171 in this study, placing it just behind Cadillac, which received a PP100 score of 168. MINI was just behind Chevy in eleventh with a PP100 score of 173. The top-performing brand in the study was Kia, which received a score of 145, followed by Buick (147), Hyundai (148), Genesis (155) and Toyota (158). The worst-performing brand was Land Rover, with owners of these vehicles experiencing an average of 284 problems per 100 vehicles.
For clarity, this study marks any small infotainment bugs or other issues with in-car electronics as “problems.” Unsurprisingly, the infotainment category was the most problematic in this study, with an average of 51.9 problems reported per 100 vehicles across the entire industry. Seven of the top ten problem areas in the study were infotainment-related, as well. This included problems with built-in voice recognition, Android Auto/Apple CarPlay connectivity, not enough power plugs/USB ports and the navigation system displaying inaccurate/outdated map data, among more.