Cadillac beat out several of its key rivals in the recently published 2022 J.D. Power U.S. Vehicle Dependability Study, including Lincoln, BMW, Infiniti, Jaguar and Volvo.
The J.D. Power Vehicle Dependability Study is an annually published report that analyzes makes and models based on 184 specific problem areas spread across nine major vehicle categories, including driving assistance (a new category for in 2022), driving experience, exterior, features/controls/ displays; infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2019 model year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles. A lower score reflects a more reliable and dependable vehicle.
With a PP100 score of 158, Cadillac ranked ninth overall in the study, just ahead of General Motors’ mass-market brand Chevrolet and just behind Dodge This was a fairly strong performance for Cadillac, as premium brands experienced more problems on average in the study than mass-market brands due to the abundance of technology and features packed into them. Mass-market brands average 190 problems per 100 vehicles, which is 14 points lower than for premium brands, which averaged 204 problems per 100 vehicles. This meant Cadillac far exceeded the average dependability for mass-market brands.
J.D. Power says the “build quality of mass-market vehicles has improved considerably and now matches that of the premium brands,” as well, which has evened the playing field even more in recent years and forced luxury automakers to go above and beyond to impress their customers.
Genesis was the highest-ranked premium brand in the study, finishing fourth overall behind Hyundai, Buick and Kia. Lexus was sixth overall, followed by Porsche in seventh.
The most commonly cited problems were tied to in-car infotainment systems, J.D. Power says, which included issues related to freezing screens, phone pairing problems and software bugs. Automakers that can implement smoother-running, easier-to-understand in-vehicle electronics will excel with regard to vehicle dependability and customer satisfaction in the years ahead.
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Comments
I would like to see the numbers broken down by model. I think it would tell a different story. No surprise with Acura, but I have to believe certain Honda models are near the top. Land Rover has been a bottom dweller for years.
How can Ram pickups lead the truck sector with such lousy ratings? Keep in mind JD Power has its own competitor Consumer Reports’ sometimes I think you have to take these ratings with a grain of salt maybe a little pepper too….
According to this list Cadillac rated 168 PP100. Not 158 PP100 as written. Copy check please?