Cadillac CUE Class Action Lawsuit Allowed To Proceed48
A judge overseeing a class-action lawsuit filed against General Motors over issues with its Cadillac CUE system has dismissed certain claims from plaintiffs, but will allow others to proceed.
This lawsuit was originally filed against GM in the U.S. District for Southern California back in 2019 by owners of 2013 to 2017 model year Cadillac vehicles equipped with its CUE infotainment system. Plaintiffs alleged cars equipped with Cadillac CUE have touchscreens that are prone to delaminating and cracking, creating a “spider web” appearance on the screen, among other design flaws.
According to Car Complaints, the judge overseeing this proceeding, Judge Linda Lopez, has allowed plaintiffs to amend and re-file their lawsuit against GM three different times. This has led to a handful of the claims against GM being dropped, including injunctive claims that would have forced GM to remove and replace their CUE Systems with a suitable alternative product and perform a recall and repair on affected vehicles. The judge has also dismissed a claim against GM that would have prevented it from selling or leasing affected Cadillac vehicles and dismissed further claims related to unjust enrichment.
While the judge agreed to dismiss some claims against GM, she said plaintiffs can try to compel GM to “reform its warranty to cover the injury alleged and to notify all Class Members that such warranty has been reformed,” Car Complaints notes. She also refused to dismiss an implied warranty of merchantability claim that was in accordance with California Commercial Code section 2314.
As we noted in a previous article, this class action lawsuit involves owners of the following Cadillac models:
- 2013-2017 Cadillac ATS
- 2013-2017 Cadillac SRX
- 2013-2017 Cadillac XTS
- 2014-2017 Cadillac CTS
- 2014-2017 Cadillac ELR
- 2014-2017 Cadillac Escalade
We’ll provide an update on this lawsuit as it proceeds through U.S. District Court in California.
Subscribe to GM Authority for more Cadillac CUE news, GM quality news, GM recall news, Cadillac news, and around-the-clock GM news coverage.
- Sweepstakes Of The Month: Win a 2023 Corvette Z06 Convertible. Details here.
I bought a new ATS in August 2018. My screen did that spider web cracking in the bottom right a few weeks ago, around Memorial Day. My car is mainly garage kept except when I’m at work. We dropped it off at the dealer today to have them fix this and a rear differential problem. The service guy acted like he never heard of this problem before (which is understandable, all these years of driving I’ve never seen anything like it and neither did our insurance adjuster). I knew I couldn’t be the only one who had an issue like this.
I have a 2017 Cadillac CTS and the cue system sucks! I have to do a hard reset probably 3 to 4 times a week in order to use it.
What about my 2017 Cadillac XT5 cue touchscreen? The touchscreen isn’t working but everything else does. It just stopped responding last week. It looks a bit different than the ones that all the videos show but it is still a cue system.
I have a 2017 ats bought new. Just started having freezing and other issues with cue system. Was about to call for service.
No cracks on our 2015 escalade but it freezes up on all trips.
How do you sign up for current .awsuit
My 2014 Cadillac SRX cue screen broke for the second time. It’s crazy that this l keeps happening Cadillac needs to recall it. I can’t use parts of the screen because the of the spider crack. Touchscreen stop working .
My 2019 Cadillac XTS has a cracked screen. They dealership said they have to replace the radio. Which will cost around $1,800.
My screen does not work in my 2014 cadillac srx. I’ve purchased a new phone and can’t even connect my Bluetooth. I’m paying $20k for a car that I can’t use to the fullest.
How do you sign up for law suit
please let me know.
My 2014 Cadillac ATS Cue System had to be replaced while it was still under warranty however has since crapped out again. The car has 46,000 miles and has had major A/C problems and now the transmission needs to be replaced. Not to mention a motor mount issue that was fixed in 2016.
Just learning about this lawsuit. I have a 2013 XTS with a cracked screen and unusable cue. My dealership wants to charge $1500 to replace. They should replace for free and charge repair back to GM.
How do you sign in the lawsuit for cue systems not working