Cadillac CUE Class Action Lawsuit Allowed To Proceed
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A judge overseeing a class-action lawsuit filed against General Motors over issues with its Cadillac CUE system has dismissed certain claims from plaintiffs, but will allow others to proceed.
This lawsuit was originally filed against GM in the U.S. District for Southern California back in 2019 by owners of 2013 to 2017 model year Cadillac vehicles equipped with its CUE infotainment system. Plaintiffs alleged cars equipped with Cadillac CUE have touchscreens that are prone to delaminating and cracking, creating a “spider web” appearance on the screen, among other design flaws.
According to Car Complaints, the judge overseeing this proceeding, Judge Linda Lopez, has allowed plaintiffs to amend and re-file their lawsuit against GM three different times. This has led to a handful of the claims against GM being dropped, including injunctive claims that would have forced GM to remove and replace their CUE Systems with a suitable alternative product and perform a recall and repair on affected vehicles. The judge has also dismissed a claim against GM that would have prevented it from selling or leasing affected Cadillac vehicles and dismissed further claims related to unjust enrichment.
While the judge agreed to dismiss some claims against GM, she said plaintiffs can try to compel GM to “reform its warranty to cover the injury alleged and to notify all Class Members that such warranty has been reformed,” Car Complaints notes. She also refused to dismiss an implied warranty of merchantability claim that was in accordance with California Commercial Code section 2314.
As we noted in a previous article, this class action lawsuit involves owners of the following Cadillac models:
- 2013-2017 Cadillac ATS
- 2013-2017 Cadillac SRX
- 2013-2017 Cadillac XTS
- 2014-2017 Cadillac CTS
- 2014-2017 Cadillac ELR
- 2014-2017 Cadillac Escalade
We’ll provide an update on this lawsuit as it proceeds through U.S. District Court in California.
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i owned a 2013 caddy SRX. it was 3years old when i bought it and had 3 screens replaced in 3 years, then i got rid off it! hard to trust GM on their newer caddies
GM does not give a Dam about their Customers.
My 2013 SRX Cadillac, where do I start? The screen cracked and I had it replaced. The new one is cracking now. I can barely control my radio and climate temperature. The brakes and ABS system went out. I attempted to stop in a routine driving situation and my brake pedal went to the floor. I avoided rear ending the car in front of me. I swiped a mile marker sign. It took out all three of my side panels and my mirror. It cost me $3500 in body shop repairs and the ABS system. I had in towed to the shop on a roll back. My back up camera no longer works. The back gate lift closed on me two times. I had to struggle to get out. When are we going to stop accepting these this. OH! Don’t forget the head lights that dont work. I can’t drive at night. ARE YOU MAD YET???? I was sent a recall and I was told the parts were not available due to the pandemic. No parts available from China. A few months later, I inquired again and I was told the recall was over. So now I risk my life driving in the dark. This IS NOT OK!!!! Join me to push back on this bull$hit. We deserve better.
What can we do. I’m about to pay big bucks for my second cue screen.
My screen on my 2016 SRX is starting cracking. My radio has a mind of its own. It sometimes doubles or triples up receiving stations. When I ask radio computer for changing stations it responds, pardon. The cd player sometimes works and sometimes doesn’t. Aggrevating
The cue controls climate settings in vehicle, and hands for dialing of my phone but doesn’t stay for more than a few hours at a time. Everytime I turn off the eng8ne it seems all hands free setting disappear. The cue doesn’t hold settings and scratched screen plastic keeps getting worse along with other functions previously mentioned. This is a Cadillac. I’ve never heard of other GM cars having this problem. Caddy has to be the highest priced vehicle with this problem and no solution. Let’s get this in front of a court.
The screen has been replaced on my 2014 Cadillac XTS V-Sport several times as well at incredible cost. Cracks and becomes unresponsive after about a year. Each time, the dealership insists that not only the screen needs to be replaced, but that my “computer” has to be replaced as well. The cost to replace this outside warranty has ranged over the years from $1300 to $3000. My understanding is that it is a gel in the screen that either freezes and causes cracking or it dries out. Either way, it cripples your ability to control your climate control.
I have the same vehicle with the same issues. The screen went and so did my climate control. Now it went into some crazy upload mode that it wont get out of and i have no functionality at all. Cant even use my back up camera now. Their charges to replace everything are crazy!
I wonder if ALL of the 2014 CTS models/options have this “CUE” system, or only some?
My screen is definitely cracking and is frozen. Can’t control anything.
On my 2014 ELR, the CUE system touch screen became ‘tactile inoperative’ a week before the bumper-to-bumper warranty expired…. Dealer put in a new one. I frankly didn’t think GM would pay for it – but they did! New one has been in for years and – Knock on Wood – it is still working fine so far….
Mine too. What can we do
I have a 2013 XTS, had the first CUE unit replaced under warranty but it went again ~3 years later. I found cuescreens online for ~$150 and thought I would give it a try. It’s a 3rd party aftermarket outfit that sells you the replacement part, but YOU provide the labor to put it in. They provide great support & videos, but it IS a big deal to replace the screen. In the end, it works great and was a reasonable cost!
Cans you give me the website for the replacement screen?
Thanks so much.
So is Cadillac going to do anything? I have had mine replaced twice.
My second screen is cracking and my headlights don’t work. Pandemic issues (yeah). What do we have to do resolve major issues? I cannot drive my car at night! I cannot see at night! Do I have to crash again for Cadillac to fix this?
My 2014 ATS CUE screen has been replaced one time. My problem is that you can set up to 10 or so pre-set XM stations. After the screen replacement, I had the dealer program in all 10 of my selections. The new screen/system quickly reverted back to the same behavior after about a month of use… that is that some of the presets change to the last selection made. Others don’t work at all, and eventually they all fail to some level. I currently have 2 stations that I can toggle between in my car that work as programmed.
My srx did the same thing I’m pissed I had the car for 8 monthsz
My 2015 SRX CUE has been replaced twice and just this month it happened again. The screen is frozen on the “WARNING DON’T TAKE YOUR EYE OFF THE ROAD” screen! I’ve been told a hand full of time it’s the hot Florida heat! My dealership and GM are unwilling to help.
I have the exact same problem!!! We shouldn’t have to pay to have this replaced! Cadillac should!
I would like to amend my comment. August 2023 i had to pay out of pocket for yet another Cadillac cue entertainment system. This makes the 3rd replacement in my 2015 Cadillac SRX. I can’t tell you how many times I’ve heard from different service representatives, at the Claude Nolan store, which is now Randy Marion in Jacksonville, Florida, that it’s due to the Florida heat and there is absolutely nothing that GM or Cadillac can do. Tell me this isn’t a flaw in the equipment that should fall under a complete recall.
I had a recall on SRX on a rear axel that lead to me replacing the tires two time and had to bring my car 3 times to repair problems that was cause because of the recall issued they told me to send in all my receipts and paperwork of the work that was done at the dealerships were I brought the car brand-new and I did after waiting over a month they sent me a letter saying they we not reimburse me none of the over 4 thousand I paid to fix my car I will never by other GM car in my life I was treated so unfairly and was a long time customer.
I had a recall on SRX on a rear axel that lead to me replacing the tires two time and had to bring my car 3 times to repair problems that was cause because of the recall issued they told me to send in all my receipts and paperwork of the work that was done at the dealerships were I brought the car brand-new and I did after I waiting over a month then got me a letter saying they will not reimburse me none of the over 4 thousand I paid to fix my car I will never by other GM car in my life I was treated so unfairly and was a long time customer.
It doesn’t sound like from the Class Action, that GM will actually have to fix. The judge seems to be narrowing down to something probably like GM reimbursing customers that have replaced the display.
What is really bad is that at some point GM will stop producing replacement parts and owners won’t be able to use any of the systems controlled through the screen. I thought that was set at 10 years by law. As proprietary as those systems are, I’d worry that the aftermarket won’t be able to provide an alternative.
I have a 2015 cadillac srx my cue screen has been frozen for some time but am just learning about this class action how do i get mine repaired under this class action
Doesn’t anyone know how to use google anymore ? yikes!
Cuescreens.com have had aftermarket gel free replacements for years.
$139.00 USD and mine has worked fine for 3 years here in Canada with -40 to +90 deg temps in my 2014 CTS.
I bought a 2015 CTS CPO in 2016. Within a week, the driver information on the instrument panel was acting flaky. Local dealer (not dealer I purchased from) replaced center HVAC/infotainment assembly. CUE screen delaminated March 2021, learned of CUEScreens thru cadillacforum.com, ordered a screen and, except for help from a friend with the ribbon connector, installed it myself a week later. No problems so far, I live in the sunny south with 25 to 100 deg temps.
Thats great, until the computer goes out after the cue screen. Then you are forced to buy a complete replacement. I got an OEM screen to fix the issue, but its useless now that the whole thing has gone out.
Ditto! My husband replaced mine over 3 years ago. We ordered from the same company. It took him about an hour to replace and I’ve had no problems since!!
My last three automobiles have been GM two Silverado pickups and a Terrain. There have been to many recalls from a leader in the industry. General mess
A GM car that doesn’t Kill it’s owner…
Buyer’s cases must be dismissed. Caveat emptor . . . If you are dumb enough to buy GM…
But on a positive note, instead of divorcing your spouse, just buy em a GM car…
GM can’t even build a good touch screen, now they’ll going to build electric cars. God help us.
I have 2013’xts4 cue doesn’t function well
My screen hasn’t worked in a few months and just started cracking a few days ago. We should not have to shell out $1,500 to replace something that’s clearly defective. Cadillac continues to ignore this issue and it’s unacceptable.
My 2013 ATS screen cracked and frozen. How do we get involved to push the maker of this defective product responsible.
I just picked up my 2016 XTS from my mechanic and found that my screen had cracked from the heat. PLEASE let me know when this lawsuit goes into effect. This OEM screen will only cost me $119.99 on eBay but finding someone to put it on will most likely cost me more.
Is it too late to sign up for the class action lawsuit?
My 2018 Cadillac CTS touch screen has a spider web appearance in the left corner. I spoke with the dealership about this issue, they claim to be unaware….
How do I join the Class Action lawsuit?
I, too, would like to know my options on the class action law suit. I’m scheduling my 2013 Cadillac SRX for CUE delamination service (and believe my extended warranty will cover this); But, I’d definitely like to recover my deductible, when it comes to that.
MY husband bought my 2014 Cadillac Ats new the Cadillac cue had to be replaced a few years later but it has spiderweb cracked now and not working at all The car is beautiful but l would never purchase another.
Bought a 2016 ATS. Cue went out in 8/21 just prior to warranty expiring. They replaced it, paid my $50 deductible. Screen did a spider web 6/22 called the dealership today and they stated it was no longer covered?? New part installed less than a year ago and was told was due to leaving vehicle out in the sun. My vehicle is garaged majority of the time or covered parking at work