Buick ranked second overall in the recently published 2022 J.D. Power Vehicle Dependability Study, beating out key rivals like Hyundai, Toyota and Mazda.
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance (a new category for in 2022), driving experience, exterior, features/controls/ displays; infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2019 model-year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
The study has also now been changed to measure an owner’s satisfaction with the vehicle’s condition after three years of usage, whether owners find their vehicle as appealing now as when they first bought it and what software updates have been made to the vehicle. While this doesn’t measure vehicle dependability in the literal sense, this can help gauge how owners feel about their vehicle purchase three years down the road.
With a PP100 score of 147, Buick ranked second overall in the study behind Korean automaker Kia with a score of 145. Hyundai was third with a score of 148, while the Korean brand’s luxury arm Genesis was right behind with a score of 155. Toyota completed the top five with a score of 158.
Buick received two segment-level awards in this study as well, with the Buick Encore topping the Small SUV category and the Buick Envision winning the Compact SUV category.
David Amodeo, director of global automotive at J.D. Power, says rising vehicle prices are leading more owners to hold onto their car, truck, crossover or SUV for longer, making dependability and satisfaction even more important in the current day. Additionally, Amodeo says automakers that treat their vehicles like the latest consumer electronics and offer impressive over-the-air updates will excel with regard to owner satisfaction in the coming years.
“Automakers are increasingly looking at owners’ relationships with their vehicles as having similarities to other consumer technology,” Amodeo said. “For instance, cellphones update all the time with over-the-air software releases and, increasingly, automakers must take advantage of this approach to fix problems, improve features and add capabilities to keep owners satisfied. Automakers that are able to do this best will have a huge advantage.”