Buick ranked second overall in the recently published 2022 J.D. Power Vehicle Dependability Study, beating out key rivals like Hyundai, Toyota and Mazda.
The J.D. Power Vehicle Dependability Study, which is published annually, analyzes a vehicle based on 184 specific problem areas across nine major vehicle categories, including driving assistance (a new category for in 2022), driving experience, exterior, features/controls/ displays; infotainment, interior, powertrain, HVAC/climate and seats. Data for the study is provided through owner survey results, with this year’s study analyzing consumer responses of three-year-old, 2019 model-year vehicles. This survey data is used to provide brands and models with a Problems Per 100 Vehicles score (or PP100), which represents the average number of problems experienced by owners per 100 vehicles.
The study has also now been changed to measure an owner’s satisfaction with the vehicle’s condition after three years of usage, whether owners find their vehicle as appealing now as when they first bought it and what software updates have been made to the vehicle. While this doesn’t measure vehicle dependability in the literal sense, this can help gauge how owners feel about their vehicle purchase three years down the road.
With a PP100 score of 147, Buick ranked second overall in the study behind Korean automaker Kia with a score of 145. Hyundai was third with a score of 148, while the Korean brand’s luxury arm Genesis was right behind with a score of 155. Toyota completed the top five with a score of 158.
Buick received two segment-level awards in this study as well, with the Buick Encore topping the Small SUV category and the Buick Envision winning the Compact SUV category.
David Amodeo, director of global automotive at J.D. Power, says rising vehicle prices are leading more owners to hold onto their car, truck, crossover or SUV for longer, making dependability and satisfaction even more important in the current day. Additionally, Amodeo says automakers that treat their vehicles like the latest consumer electronics and offer impressive over-the-air updates will excel with regard to owner satisfaction in the coming years.
“Automakers are increasingly looking at owners’ relationships with their vehicles as having similarities to other consumer technology,” Amodeo said. “For instance, cellphones update all the time with over-the-air software releases and, increasingly, automakers must take advantage of this approach to fix problems, improve features and add capabilities to keep owners satisfied. Automakers that are able to do this best will have a huge advantage.”
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Comments
Kia? Lolololololololol.
Nothing sends dependable like your engine catching on fire.
My same thought: https://www.consumerreports.org/car-recalls-defects/park-recalled-hyundai-kia-vehicles-outside-due-to-fire-risk-a1002120529/
Kia….funny. Most of them I see around are on the back of a tow truck.
That’s how they are so dependable. Because the tow truck is usually a Ram or Silverado, so they are dependable! haha.
odd to see vehicles that are highly regarded near the bottom of the list ,ie Acura,honda volkswagon,nissan, not sure buyers use the JD Power data when buying a new vehicle
Just had a Buick Avenia delivered and the vehicle is better than expected with the details. I have a 2020Stingray Z51 HTC and the Infotainment systems are almost duplicates. Made setting it up a whole lot easier.
The JD report makes me feel that I made a good choice – replaces a GMC Acadia.
I run a shop reconditioning used cars for resale. We specialize in high mileage anything. The Korean cars, specifically Hyundai and Kia, require less repair to get them lot ready. I’m always happy when the buyers bring them in. The list does raise some questions though. What is Honda doing near the bottom? I hear they don’t advertise on JD Power and Consumer Rep. My two most recently retired, sold off, rigs were a 220K mile Kia Sedona and a 246K mile Hyundai Sonata, both V6. They used no oil and ran perfectly.
Oh my, how Honda has fallen. Just shows that the Japanese brands are no better than average at best. This only shows that as the other brands get better, the average Toyota’s and Honda’s just don’t do so well.
It’s nice to see every GM brand in the above average. Buick has held a place in that area for many years. The thing I like about JDP is that the numbers are all simply that: Numbers. They take the results directly from owners of the brands and it’s not like CR where they inject opinions or lean towards brands THEY like.
As for Jack Smot’s comment above? No, JDP has nothing to do with weather Honda advertises with them. That’s not even close to truth. The fact that Honda has fallen is just the results of people starting to wake up.
I just got another Buick Encore GX love it. This is my third Encore never had any problems with them.
now get more product Buick! Just got a ’22 Acadia SLT….so far I love it. Buick has no comparable sized CUV. We did keep the ’17 Envision though. a great vehicle.
It would be interesting to see more details of how they come up with these ratings. Buick scoring this well is only surprising as many of its product lines are built on the same assembly line as other GM branded models that don’t score as well. Another oddity is Lincoln scores higher than Ford. I have both Ford and Lincoln. But usually Lincoln will have more issues as they add more advanced features and tech to their cars that are more prone to being buggy versus the simpler, less equipped Ford models. With Lincoln, i have found you have to find the sweet spot when choosing options. If you choose one of their models thats closer to the basic trim level, versus a fully decked out trim level, the car will still have more luxury and features than most cars on the road, but be less prone to glitches than the models larded up with unneeded options. Then their is Chrysler and its domestic sister brands. Dodge seems to do well, while, Jeep, Chrysler and Ram score poorly. I’d think their quality is comparable since its the same company. this is why i am skeptical of the criteria for how they rate these brands as the results don’t make sense
I love it buick winning very good job and I love my dream suv buick envision st 2022 best one real true
Never had more issues with a single car than a Buick. 40k miles the alternator bearing went. 50k miles the engine had 2 cracked pistons and the flex pipe was leaking. The piston rings were also in line with one another on all 4 pistons which makes me think this car was made on a Friday at 2:00 pm. 60k miles the start/stop function was having issues and threw a check engine light. Traded that POS in for a Toyota and haven’t looked back since. Its also not all American car companies. My focus ST is one of the best cars I’ve owned. My work truck however has been through 2 transmissions in 100k miles. Must be that GM dependability.
Your story can be very easily rewritten, swapping out the automaker names. A lemon is a lemon, all automakers make them. You were just unlucky I guess. I’ve had no issues with my GM cars since the 80s. Maybe I’m lucky, maybe not.