GM Launches Corvette Order Tracking Program For Customers
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New and prospective Chevy Corvette C8 customers will be happy to hear that General Motors has launched a new Corvette order tracking program.
GM Authority has learned that the new Corvette order tracking program officially launched on December 6th, 2021. As of December 17th, 146 emails have been sent through the new tracker, with an additional 512 customers enrolled since then through the end of December. The tracker currently only applies to the C8 Corvette Stingray, but will also apply to all new Corvette models, including the new C8 Corvette Z06, as soon as production of those models begins.
The tracker involves a highly personalized, six-touch email cadence that leads customers through several stages of the production and delivery process, providing the customer with additional information as they eagerly away the delivery of their new sports car. The personalized emails include both customer and dealer information, as well as a breakdown of the C8 Corvette’s exterior color, body style, trim level, and more.
As GM Authority covered previously, GM’s vehicle tracking has been a major problem. Rather than providing instant, up-to-date information on customer orders, the GM tracking system has been somewhat vague and cumbersome, leading to frustration among customers.
Now, however, with a long list of buyers anxiously awaiting the arrival of their new C8, this new Corvette order tracking program could provide the sort of clarity desired.
According to GM Authority sources, the new Corvette order tracking system is being treated as a pilot program which may be expanded to other vehicle lines, assuming it receives a positive response from customers.
The new Corvette order tracking program will also be particularly helpful in the current operating environment, wherein orders take a long time to build and inventory is sparse. As such, the automotive industry is switching to an order-heavy model, rather than an inventory purchase model.
As a reminder, the Chevy Corvette C8 Stingray is powered by the mid-mounted, naturally aspirated 6.2L V8 LT2 gasoline engine, which drives the rear wheels through an eight-speed dual-clutch automatic transmission. Under the skin is the Y2 platform, with production taking place at the GM Bowling Green Assembly plant in Kentucky.
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Their right it should have been offered already for every car ordered. I’m not talking about Dealer, just for people that put money down!!
Until the dealer gets an allotment, your just on a list at the dealership.
Yes, should be for all cars and should have happened long ago.
Maybe in the past, they didn’t want to encourage ordering cars.
Now it’s becoming more common for the more interesting vehicles.
As this program was announced weeks ago and then forgotten, how does one become a recipient of the email program?
Thanks,
Terry
BMW has had an order tracking system since the early 2000s. I never understood why gm didn’t. If I can know when my new 5 Series is in the paint shop in Dingolfing, Germany, why can’t gm give me the same info about a product being built a few states away.
Seems like GM Is either hiding dealer allotment or they are confused themselves
Not up to GM to let any one know the dealers allotment.
Is an earned product, The more you sell the more you get.
All you have to do is ask your local dealer how many did they sell last year. That would be a good notice of what they will get in the future. If not their are lists that let you know sold numbers out there
I think GM is simply overwhelmed by the demand for the C8! It’s built in one plant, you can only build 180 a day five days a week! That’s 900 a week! And that’s on a good week! Now we have a looming strike, if that happens and lasts 40 days that’s just another delay! There’s a lot of talk of the 2023 Corvette and Z06 production starting in early May! What about those of us that have been waiting for our 2022 C8? Is GM going to fill all of those orders first or will we have wait for a 2023 at a higher price? It’s most unfortunate but, we as Americans are spoiled rotten! We are used to getting what we want when we want it!
The question is your order a actually accepted by GM order event code 3000. Or has that dealer took your deposit with out a allocated inventory. Hoping one day your car will get built. And then the dealer blames GM for not building the car, When they never actually had a true allocation. I see this all the time. many are waiting for over a year now. because the dealer never really had an allocated order. meaning they might get 8 in a year and have 30 orders, Does not matter how many orders their are. The factor is how many have they actually earned to sell. I have placed many orders to people that their dealer said you can not order a 22 have to wait to get a 23. Truth is that dealer had no more 22s to sell
They had it in the past and took it down. For customer do not understand that an accepted by production can mean nothing might happen for a few months. Customers complained about the wait. When gm is gathering the shopping blister for the order. Can take a month or two and the event code does not change until the shopping list is gathered. Then a new code is generated
Nothing new.
Well the latest new tracking system sure doesn’t work! As someone already posted it should include ALL orders waiting not just the new ones . I checked and checked but never had any news from the new system but, did get notified today by my dealer that my C8 Corvette has been built!! So much for the new system contacting customers. Tomg
I called the Corvette Concierge toll free number frequently and reached a polite helpful person every time
and got better info than the dealer had. I called the dealer to tell them my car was being transported.
C8 Corvette concierge 866 424 3892
Another reason to call is to go over the exact car being built, a couple people got delivery to find out options
were not there (either left off by dealer or somehow did not make it in the system).
Right, you’ll click on it a hear laughing, the laugh will be Maty Barra. Suckers
Right, you’ll click on it and gear laughing. Mary Barra prerecorded laugh track
I was really impressed with Corvette Concierge. I sent them an email and recieved a reply the same day.
I too, was impressed with the quick response from the concierge, but I hope the new tracking system has more up to date info than the concierge did. When my 2021 was in production the concierge’s info was always a week or so behind what my dealer was able to provide.
I wish GM Chevrolet would follow up with every customer, to see how their dealership treated them after they purchased a $90,000 Corvette. My dealership treated me so terrible that I don’t want to ever walk in there again. They showed me two things on the car and sent me out the door and told me to read the manual. This dealership is Rick Hendrick Chevrolet of Richmond Virginia. I hope somebody gets back to me.
Every dealer is different I presume they sent you a GM survey.
When I ordered my C8 in Jan. 2021, I wondered why I had no way to follow the manufacturing process. I thought GM should institute a tracking process as they now have done. The plant accepted my dealer’s order in early Nov. and when I reached the 3000 status, they just announced the new system for customer notifications. My order was too far along to qualify for the notification program. About once a month, I’d stop at the dealer to check on my order status. Mid Dec. my car had a TPW date of Christmas week. Then the tornado hit the plant. I didn’t want to pester the dealer, so I practiced restraint and tried to remain calm. I took delivery on Jan. 19. When the new system of notifications was announced in Dec, they said the dealers could download a form you fill out to implement the new notifying process. Probably would have saved me a bunch of sleepless nights wondering when I’d get my 2022 C8. Thanks GM, Good move! Now, if the weather would cooperate, I could put some miles on my Corvette. It won’t go out in the salt!!!
Eli, that’s the way you do it! The old saying is “Bad news travels fast”! The public needs know these high volume dealers treat you as number! However, as big as Rick Hendricks Chevrolet is I’m really surprised you were treated like that!
Whats the app? I ordered here one from Qatar in September 2021, they took token money and then in Jan they said they cant get due to some stupid reasons and was trying to cancel it or asked me to wait for one month more but still not sure. This is very wrong and unprofessional and i want to know the fact coz i dont trust the dealer here as I believe that must be favoring someone else.
Just an update to how terrible I was treated at Rick Hendrick Chevrolet in Richmond Virginia. A week or so ago, I went to Park Chevrolet, in Richmond, and they treated me like gold. I did not even buy the car from them and they took close to an hour with me to show me how the car worked. If I decide to ever buy another car, it will be from them. They know how to treat their customers.
I’m working with a dealer in South Carolina they appear to be very credible. I’ve talked to a couple of people who’s dealt with them and they have been pleased with there service! So I’m going to stick them and see how it goes!
Yes, bring a better ordering experience across all the product lines! Also, the customer should be given a choice of incentives at time of order or time of delivery, whichever is better.
I was asked if GM sent me a survey. Someone sent me a survey and when I told them how I was treated, I had somebody from the dealership I believe called me and since then I haven’t heard back from anybody. Rick Hendrick Chevrolet was the worst experience I’ve ever had when buying a car.
No gm themself was supposed to send you a survey. Unless the dealer submitted your email address incorrectly. Usually the email is also linked to your OnStar email.