There is a growing cache of issues that dissatisfy owners of General Motors vehicles today. Below are what we at GM Authority believe to be the top ways GM is currently infuriating its customers.
As a way of introduction, over nine years ago, General Motors said it had a new take on customer experience.
“We’re no longer thinking about a vehicle sale as a transaction or a singular event,” Alicia Boler-Davis, who served as U.S. Vice President of Customer Experience and Vice President of Global Quality, was quoted as saying as far back as 2021. “We’re thinking about it as part of a relationship between the customer, the dealer, and GM.”
And even as recently as the beginning of 2020, The General’s luxury brand – Cadillac – admitted that the marque’s customer experience could be improved. Based on the items listed below, the automaker’s initial promise seems to fallen flat, while this latest commitment from Cadillac has yet to play out.
So, here are what we believe to be the top five (ok, top six) issues frustrating GM customers, though the list could certainly be longer. Ironically, it’s Cadillac that keeps coming up.
1. Cadillac SRX Headlights
In April 2019, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover (the second-gen models) came equipped with faulty headlights. That same month, GM settled in a separate class action filed over the same issue, agreeing to reimburse certain SRX owners who had paid thousands of dollars out of pocket for headlight repairs.
A year later, GM Authority and its sister site, Cadillac Society, continued to receive messages and emails from Cadillac SRX owners complaining of the vehicle’s faulty lights.
Just this month, another class action lawsuit was filed against GM over the performance of the headlights in the 2016 Cadillac SRX. The suit alleges the 2016 model-year Cadillac SRX has faulty headlights with seals that can wear out prematurely, allowing moisture to enter the casing and damage the internal electronic components. The plaintiff in the suit also says vents in the casing “that allow air flow to maintain pressure and prevent the lenses from cracking,” can have an increased “tendency for water to accumulate and condense in the housing units.”
While GM has issued several Technical Service Bulletins (TSBs) to address the Cadillac SRX headlight problems, the repairs contained in these TSBs instruct dealers to replace the faulty headlights with new ones of the exact same design. As a result, any Cadillac SRX owners have been forced to pay to remedy the issue, only to have the lights replaced with new versions that still allow condensation to occur within the casing. The plaintiff in this latest suit, for example, allegedly paid $1,600 to have his SRX’s headlights replaced with a set of new ones of the same faulty design as before.
It’s worth noting that GM has agreed to reimburse some owners for headlight repairs at a cap of $1,600, but it has not provided a permanent fix for SRX owners that continue to deal with dim and/or burnt-out high beams and low beams.
2. Cracked GMT900 Full-Size Truck Dashboards
In August 2012, we received a mounting amount of tips about frequently cracking dashboards on full-size GMC and Chevy trucks and SUVs based on the GMT 900 platform. More specifically, hairline cracks appear on dashboards on either the driver or passenger side of 2007 model-year trucks and SUVs.
According to most of the letters received by GM Authority from readers, the driver-side cracks most commonly occur to the left of the instrument cluster, while those on the passenger side take place in the area surrounding the airbag, closer to the middle of the dash. Some of the customers experiencing this problem have had their dashboards replaced free of charge, while others have not been as fortunate.
In 2021, a judge with the 6th U.S. Circuit Court of Appeals upheld a decision to dismiss a proposed class-action lawsuit over cracked dashboards in certain GM trucks and SUVs. This class-action suit was filed in 2017 and alleged that dashboards in certain full-size GM trucks and SUVs sold between 2007 and 2014 were prone to cracking. The suit also alleged there were possible safety risks associated with the cracked dashboards. Plaintiffs brought forth claims of fraudulent concealment, unjust enrichment and violation of state consumer protection laws, but GM eventually moved to dismiss the suit, saying it had no knowledge of any safety risks related to the cracks.
The case then went to the court of appeals, where it has now been dismissed. In dismissing the class action suit, the judge said plaintiffs did not have sufficient facts to support the claim that GM knew there were any safety risks associated with the cracked dashboards. He also said many affected parts only complained of cracked dashboards in their vehicle after many miles of use, which did not support the claim that GM knew of the cracked dashboard defect at the time it sold the affected vehicles between 2007 and 2014.
As GM Authority reported last December, many vehicles affected by the cracked dashboard problem were recalled for a separate issue related to faulty Takata airbag inflators. GM’s product safety bulletin for the Takata recall specifically mentions the cracked dashboards, notifying dealers that customers may bring the condition to the dealer’s attention and instructing them to not replace the dash as part of the recall procedure.
“Due to age and environmental exposure, some vehicles may display warping or cracking around the passenger airbag opening in the upper instrument panel area,” the GM bulletin distributed to dealers says. “Inspect this area with the customer at the time of the vehicle repair order write-up. If warping or cracking is found, inform the customer that the condition is not covered by this recall, nor is it caused by the airbag service procedure. This warping or cracking condition will not affect the passenger side airbag deployment.”
Affected vehicles in this issue include the Chevy Silverado, Avalanche, Tahoe and Suburban as well as the GMC Sierra and Yukon.
3. Eight-Speed Transmission Issues Galore
In April 2019, GM was on the receiving end of a new class-action lawsuit after owners claimed the automaker’s eight-speed automatic transmission houses a major defect. Specifically, drivers experience violent shakes, jerks, or a “hard shift” in vehicles equipped with the 8L family of automatic transmissions. The suit states that GM has filed 13 technical service bulletins (TSBs) regarding eight-speed automatic transmission problems, though none of them have remedied the problem absolutely.
The transmissions in question, the 8L45 and 8L90, are found in numerous GM vehicles with a rear-wheel-drive drivetrain, or a rear-derived AWD/4WD system. The transmission pairs to cars on a rear-wheel-drive architecture, meaning owners of GM’s sports cars, luxury sedans, trucks, and SUVs have the eight-speed automatic transmission in question, including:
- Chevrolet Silverado, Chevrolet Tahoe and Suburban
- Chevy Colorado and GMC Canyon
- Chevrolet Corvette and Camaro
- GMC Sierra, GMC Yukon
- Cadillac Escalade, ATS, CTS, and CT6
The problem is presented most often when a driver accelerates or decelerates and the transmission needs to shift a gear. Drivers report a hesitation, followed by a shudder or jerk in conjunction with the gear change. However, issues are not exclusive to gear changes, as some owners also reported issues within a single gear. According to the information compiled so far, some drivers said the issues with GM’s 8-speed automatic transmission are so bad that it felt like another car had hit them. One owner reported that moving from the “reverse” to “drive” gear was so violent that the car nearly drove through a garage door.
It’s worth noting the NHTSA has also received numerous complaints about the transmission found in the number of GM vehicles. The lawsuit claims the issue’s source is the torque converter, which may be exposed to undue friction. Eventually, the gears may not function properly as metal shavings move throughout the transmission. This is not a definite conclusion, but an alleged issue in the lawsuit. One NHTSA complaint does cite a failed torque converter after 16,000 miles in a GMC Canyon.
Months later in August, GM issued TSB 18-NA-355 to address “torque converter clutch (TCC) shudder conditions on 8L45 and 8L90” eight-speed automatic transmissions. The proposed solution was a new fluid flush, which appears to fix the issues for some customers, who have reported a dramatic change in shift quality after swapping out the juice. If the flush doesn’t fix the issue, the next step may be to replace the torque converter, which could be glazed.
A year after the initial class-action lawsuit, The General sought to have it dismissed. The lawsuit alleges GM’s eight-speed automatic transmissions may shift violently into gear, and the filing further claims the problems are caused by some type of hydraulic systems failure, which can wear down the gears and – as mentioned earlier – allow metal shavings to become caught within the transmission. Plaintiffs say that the fact that GM sent TSBs to dealerships are an indication the automaker has known about the defects since at least 2015. The lawsuit also claims GM’s suggested fixes, such as flushing the transmission system, are only a temporary solution.
Meanwhile, GM claims the problems with the transmission do not fall under the factory warranty, as it is a design defect and not a manufacturing defect. According to GM’s motion to dismiss, the automaker’s warranty is only for vehicles that have “a defect that is so basic it renders the vehicle unfit for its ordinary purpose of providing transportation.” It says the plaintiffs in this class action suit “make only conclusory allegations that their vehicles are ‘unfit for their ordinary and intended use,’ but allege only inconvenience and mild discomfort.” GM’s response also points out that no injuries or deaths have been attributed to the problem and that no one has stopped driving their vehicle completely due to the rough shifting issue.
4. Cracked Cadillac CUE screens
In September 2019, a class-action lawsuit was filed against GM over issues with several late-model Cadillac vehicles and their potentially faulty CUE screens. In this case, CUE (Cadillac User Experience) is the first-generation Cadillac infotainment system used in last-generation vehicles. The lawsuit alleges that Cadillac CUE screens crack, delaminate, bubble, and become unresponsive.
One plaintiff was told by dealership staff members that they “see this issue all the time… the screen is not cracked, it’s the laminate.” This lines up with TSBs released by GM and sent to Cadillac dealers in December 2014 and August 2017 citing bubbled, cracked, or delaminated CUE screens. The stated repair on the TSB was to replace the screen, indicating that The General has been aware of this issue since at least 2014.
It appears that the delamination of the Cadillac CUE screens, allegedly caused by a separation of the protective adhesive film on the screen from the screen glass, causes electrical issues with CUE, ultimately making it unresponsive and unusable. Vehicles equipped with the first-gen CUE system include the Cadillac ATS, SRX, XTS, CTS, ELR, and Escalade.
5. Inventory And Orders – No One Knows When
In the age of instant gratification, The General’s dealer-centric business appears to be out of step in certain respects. Rather than providing the sort of on-demand information and clarity that today’s customers expect, the current GM order tracking process is cumbersome and vague, failing to connect customers with the info they want time and again.
For instance, if a GM customer decides to order a new vehicle, rather than pick one off the lot from a dealer’s inventory, the customer makes a down payment, then receives an order number. It’s at that point that the customer is basically thrown into a murky abyss with regard to the status of their order.
Unsure where to turn for more info on their order, perhaps the customer turns to the various GM brand websites, starting a chat first with a bot and (possibly later) with a rep at the other end of the wire. More often than note, however, this route gleans very little info, so instead the customer goes back to the dealer.
Unfortunately, the dealer is more or less in the dark as well, as the current GM vehicle tracking system is set up around a long list of event codes, most of which are ambiguous and less than helpful. To make matters worse, the dealer is more focused on selling cars than it is tracking orders, so even getting that less-than-helpful info in-hand can be an exercise in futility as the customer tries to get a hold of someone to actually help them, so as to plan for the purchase of the vehicle they ordered.
The lack of tangible, helpful information in GM vehicle tracking is particularly troublesome in an era where one can literally track packages in near real time. This isn’t lost on GM’s competitors. BMW, for example, offers a system where customers can not only view the date when their vehicle will be built, but can also watch a live online video stream as their vehicle is assembled.
The underlying problem here is that the current GM vehicle tracking system is geared towards getting the vehicle to the dealer, where the customer can then take delivery. As such, transparency for the customer is more or less nonexistent.
GM certainly has the capability to make a digital system that works for the customer. Cadillac Live, for example, provides an interactive tour of a given model for interested buyers. Just set up a time, and sit back as a product specialist answers question in real time while live streaming video of the latest vehicles. So why not something like that for GM vehicle tracking after the order is placed? Heck, even a basic online interface to see the status of a vehicle order would do.
So while this is not a vehicle issue in particular, it is still an overall issue with the customer experience being provided by General Motors. No one knows how long it will take for a particular vehicle to arrive once it’s ordered, and getting a status update is nearly impossible since the automaker has no transparency into the process.
Developing Issue: Valve Lifters
We would be remiss if we didn’t mention the developing issue related to valve lifters on GM vehicles. A class-action lawsuit was filed against General Motors in December 2021 over valve lifter-related issues in Cadillac, Chevy and GMC vehicles equipped with certain versions of its Small Block V8 engines.
A total of nine plaintiffs filed this class action lawsuit in the U.S. District Court for the Eastern District of Michigan. The lawsuit filing claims the valvetrain system in affected Small Block V8 engines, as well as the Active Fuel Management and Dynamic Fuel Management lifters, are made up of sub-standard materials that can cause them to fail prematurely. The suit also says the lifters in affected engines were installed in an incorrect position in the lifter guide and do not always conform to design specifications. Plaintiffs claim their vehicles needed frequent valvetrain maintenance, including “more frequent oil changes, engine flushing and cleaning and/or replacing the valve lifter oil manifold and its filter at regular intervals.”
This class-action lawsuit includes vehicles equipped with either the GM 5.3L L83 or 6.2L V8 L87 engines, or the older 6.0L Vortec V8 L96 motor. This lawsuit also includes vehicles equipped with the performance-oriented 6.2L LT1 V8 engine in the sixth-generation Camaro and C7 Corvette Stingray and C7 Corvette Grand Sport, along with the supercharged 6.2L LT4 V8 in the 2016 to 2019 model year Cadillac CTS-V and C7 Corvette Z06.
Consider this one the sixth way in which GM is infuriating its customers today.
In Conclusion
Most of the issues noted above have had lawsuits filed and yet none have been fully resolved to our knowledge, even though they are very much preventable by an organization claiming to be committed to delivering a superior customer experience. The irony in GM developing and producing vehicles but then having to be sued into oblivion in order to own up to the issues with those vehicles isn’t lost upon us.
Comments
Don’t know it’s a hit piece article but some of my input
1. I had this happen on a late Ford and I’d DIY with an online replacement after the dealer wanted $800 to do it, it happens to many makes. Probably for Caddy customers should get more priority.
2. It’s an old truck, get over it. The judge saw it that way…
3. I believe GM did remedy this problem with the correct transmission fluid, Chrysler had this same problem when they introduced their electronic 4-speed in the ’80s with improper tran. fluid unless it’s something else.
4. GM should be on top of this.
5. This is an industry problem, Ford’s lots outside an F-Series looks empty, I’ve recently start to see new Malibu showing up, maybe more effort should be on truck and Caddy inventory.
Valve issue, sounds like crying..
Valve lifter is crying???? Its the most damaging defect on the list.
Failing headlamps, transmissions, dashboards, valves, and entertainment system screens, along with the Current EV battery fiasco are all quality issues and the only information you need to conclude: Buy anything other than GM!
Guestt you’re living in lala land and lying to yourself if you think this is a hit piece or of any of the issues listed are not valid. This is a well written and well researched piece and I appreciate someone had the courage to bring it to the forefront.
When there is a class action lawsuit on almost all items, it’s proof positive that a company is doing something wrong.
As for item 5, it is actually not an industry problem. It is a GM problem. It was this way YEARS BEFORE anyone could imagine today’s inventory shortages. Customers never know when they will get their sold retail orders. Sometimes a vehicle is built but is left in “bayed” status for weeks or months… with no end in sight.
Wake up and smell the coffee. GM needs to take customer experience and customer service seriously… a lot more seriously than they’re doing these days.
Don’t mind him that guy is just a troll.
Long time gm retiree and customer. Bought 2024 Cadillac xt4 with 11,000 miles to date. Had vehicle in twice for rusted exhaust and tailpipe. Was all documented with Cadillac and was told that was normal wear and nothing could be done about it. Along with rattling in the dash and window trim falling off , there is nothing wrong. Very disappointed in Cadillac and my dealership for not solving these problems.
Well how many vehicles you’ve owned and driven even match my experience with such vehicles?.
Dissatisfaction means not being a repeat costumer also not even wasting valuable time even commenting on something you won’t buy.
Class action lawsuits as seen with #2 any ambulance chaser can file don’t mean it’s a winning case,#5 Ford still screwing up with the Bronco and Maverick launches, as said it’s inventory but I’m repeating myself saying it room for improvement. I don’t need any coffee, you go to the competition..
Oh yea I can tell you have so much more experience then anyone else on here. How rich you must be to have owned over 50 vehicles in your life time. Please tell us all your all knowing knowledge
I’d actually had a dealers license also contract with Manheim Inc. (look them up), hundreds of vehicles in my hands. I think I have a bit of experience with automobiles..
Manheim Inc is a scumbag company. That doesn’t help your case.
Probably, still unless you work in the auto industry or auto sales/service you probably don’t have more experience than I do.
Biden has 48 year’s in politics and still can’t count beans coming across the border.
I have customers waiting on sold order Traverse’s going back to July. It’s a complete cluster and mess.
My 2022 silverado truck was in shop 9000 miles on it for engine light o. 34 days to repair asked service dept about compensation for having it 34 days told me to call gm I told him I was at gm what a joke did contact gm about it told them 800 to 1000 comp would be about right or just buy back and I would buy a traverse 4cyl turbo sucks gas mileage maybe 19 on highway if lucky guess what no response back from GM
I agree completely, we purchased 2024 2500HD and since purchase date, when we hook up our trailer the brake system fails, I have contacted BBB and GM – nothing is being done. My husband almost hit a car because towing and had no brakes. Nobody is even concerned with yet another GM vehicle failure
GM did all of the above to my 2019 Chevrolet Colorado from fluid changes multiple times to software updates to replacing the torque converter and another software update to no avail then claimed they were going to replace the transmission and rented me a vehicle and had my truck for a week and did nothing to it but call me back in and said we need you to reverify the issue again so I did and the truck did it’s shudder and then they said just drive it some more and see what happens this issue was reported from 300 miles to 50,000 miles, what it told me was GM does not want to stand behind it’s products so I will no longer buy it’s products and I have bought GM since the mid to late 70’s in conclusion to this Rant I traded in my 2019 Chevrolet Colorado for a Toyota Tacoma SR5 4×4 which came with a 7 year 100,000 bumper to bumper warranty and we also own a 2022 Chevrolet Trailblazer and it’s having issues already with only 4,000 miles ,, my question to GM is what the Hell are you people doing about product quality anymore and your customer service Sucks, What Happened to being Made in the USA meant quality and endurance and being proud and taking pride in that fact ,,😞
Take the bus or subway Then all your problems suddenly disappear.
GM is their own worst enemy. They have been shooting their foot 🦶 off since the 1970’s.
It’s simple. GM has moved most of it’s manufacturing to Mexico. They are even trying to import cars from China instead of building them here.
I would hate like hell to move on from GM but have had excellent experiences with Toyota in the past. (Also with GM in the more distant past.)
The GM torque converter is the issue. I had to replace the transmission in a 2014 Silverado. Transmission shuddered horribly upon shifts…I was told the entire scenario of fluid changes, PROM resets. and whatnot. 2 transmissions and 3 torque converters later it was fixed…the last torque converter being aftermarket. I WAS a 43-year Chevy customer…never again.
Randall: All the torque converters that GM, Ford, Stellantis use are vendor made. Like 90+% of their vehicle parts are vendor made. Body stampings and engines and some transmissions are genuine factory made. Same with Asian and European automakers.
That is true. But much has to do with how the companies deal with problems – how transparent they are- and how they go bout taking responsibility and owning the issue. That’s what turned me off and changed my mind.
And of course you’re here to defend the megacorporation’s honor.
If a company uses quality parts that may cost a little more rather then using the cheapest it will suffer in the long run. GM has been doing this for years.
Toyota doesn’t have these problems, Maybe GM CEO Mary Barra’s 23.7 dollar compensation needs to be looked at?
Before anyone chimes in about Union worker grunts realize that after GM’s past BK only long term GM workers make $30/hr (deservedly so) New hires are under a different tier system and start at what? 16.66/hr and if hired fulltime cap out at $25/hr after 5 years IF they make it.
Don’t believe ? The UAW/GM contract is online google it.
FYI, some sources say she made $40.3 million in compensation in 2020. She has made between 20-30 million a year since 2020 and meanwhile, GM products are deteriorating and their customer service is a cluster. They continuously just sweep all of their problems under a rug and go from bad to worse. After 20 plus years of owning GM products, I have finally gotten smarter and will be switching brands (probably to Toyota also). The recent purchase of a 2022 Silverado in April 2023 has made me see the light. This “Google” truck is pure crap
#3 EPIC LAME EXCUSE, GM’s engineers figured this out AFTER it was a problem????
WTF ???
Get real !!!
I’m a long time Chevy/GM buyer. At one point, we owned two suburbans, an avalanche, equinox, traverse and HHR. The HHR was difficult to drive in the Northeast in bad weather conditions, the Equinox engine failed — shortly after service (oil change) by the dealership, one Suburban had extreme rust — brake lines and other areas and the Avalanche is a challenge. The dashboard is cracked, the door handles are plastic and have had to be replaced (first time on any car I’ve owned), the engine has severe rusting and the car thrusts forward — like someone has hit me from behind when I brake. Currently, I’m looking for a new car — and I don’t know why — but I’ve locked in on a Yukon Denali XL. And, the most recent news — GMC has added another chip shortage casualty — Front and Rear Park Assist and Reverse Automatic Braking along with a long list of other modifications — 1) Wireless charging 2) Electronic steering column lock 3) 4 way power lumbar support and
4) Power center console. Is it time to buy something else — I would say ABSOLUTELY! GMC has developed a relationship with customers — but it is an ABUSIVE relationship and I need to get out.
The absolute worse vehicle I have owned since 1978 has been a 2011 Yukon Denali. The second worst was a 1987 Chevrolet Z22. I did have a small GMC pickup in 1991 that was not bad. I bought a Genesis GV80 Prestige and wife got a G70 sport, we are both super happy and will never, ever buy another GM product
My Silverado is a 2005 2500 hd 6.6 liter turbo diesel 250000 miles still runs like a bandit…still a nice ride..
Sometimes it’s good to be you. Take a bow.
Got a 03 GMC 2500 Savana with 225k miles. Other than a water pump and alternator and a couple idler pulleys been a perfect vehicle and still drives like new. Best vehicle I’ve owned!
That vintage seems to be the last generation of good GMC truck. Less problems with my 04 than I’ve had with my 07, 12 or 18. I can’t say I’m excited to keep my 18 much longer, I’ve already had to replace the front magnetic shocks (3000$), transmission issues, have new transmission issues and I’m certain it’s a matter of time before something bad happens to the AFM lifters. 75k and the quality stinks. I just found out tonight that my GFs 2020 Equinox seems to be the least reliable SUV in it’s class.. time go to Toyota / Honda?
Yes, same for Yukon Denali 2011, my worst purchase ever. Completely self destruct after over 15k$ in repair and barely 150k miles. Change of use, couldn’t get Toyota or Honda in time. Went Genesis, super happy
Granted, my car is older, a 2008 CTS purchased in 2013 with 80K miles. Shortly after purchase it needed all 6 coils, then a $700+ fuel pump and a $500 item in the center stack. At 94K the engine spun bearings and was out of service for a year. A 42K mile engine was purchased & installed for $3900. Later, the fuel pump failed and the new one from the old engine was reinstalled. Since then, the differential has failed and a used one was installed for $480 along with a new driveshaft for $700+. Leaking headlights & multiple hubs & bearings have added to the bottom line. (GM dealer did quote engine replacement prices: New: $7700, Used: $6700. No thanks.)
GM needs to own up to the problems. My 2000 Silverado was very reliable. The advanced tech in these new engines with subpar lifters for the DFM and AFM is a problem waiting to happen. They need to address it or I wouldn’t touch one with a ten foot pole. Saying that other manufacturers have the same or similar issues is not the right answer. If you buy this rationale then you’re just encouraging them to produce inferior products that we’re paying a premium for. Demand better for your hard earned money. Not lip stick on a pig.
This article is accurate. The only big one missed is the 2.4L engine oil consumption. It would help GM to address all of these issues and try to solve customer concerns. There is a lot of competition in the market. Also, don’t believe that other brands are flawless. They all have issues and unhappy customers. Come on GM, you can do better.
This is the core issue here. Every model from every manufacturer today is orders of magnitude more complex than anything from decades ago. Consumer demand dictates it most, followed by government mandated features (emissions and safety regulations). The nature of the vehicles have changed, so the nature of the ownership experience has to change as well. It is not realistic for owner, manufacturer, or dealer to expect any unit to operate perfectly for years. There are simply too many interrelated variables. They should still strive to minimize the issues from the design side and more particularly get out ahead of them once they reveal themselves.
I say this as a guy who sells Buicks and GMCs new, and every make used. They all suck. Figuring out how to manage the customer experience is the primary route to future success. Consumer demand won’t tolerate stagnant (and by extension more reliable) designs, so the business has to be designed to accommodate the new reality of complex vehicles with more frequent service needs.
Incidentally I couldn’t agree more about improving the ordering process, and the rumor is that they are working on it, but I haven’t seen anything in writing. I used to work as a project manager over web and software developers, and later over a small scale manufacturing operation. I understand how complex the task of designing and implementing a better ordering system is. It is reasonable that it hasn’t been done yet as they navigate massive, crippling supply chain issues. It has been a moving target. But we are seeing substantially improved build schedule reliability with fewer built-shy examples every month. The target isn’t moving nearly as much as it used to be, and virtually all industry speculation says that predominately custom orders will be the new industry norm for the foreseeable future. A better order placing and managing system must be a top priority.
My 2009 Chevy Equinox only had two issues, both solved under factory warranties. The first were the wheel speed sensors that affected StabiliTrac. All four were replaced due to a supplier problem in 2010, but the new ones are still good.
The second was the #1 cylinder spark plug, also replaced. All plugs now are still good. As a fact, the 3.4 L V6 engine was built by GM-SAIC in China and has never given me any problems in 13 years . It only needs one oil change a year. The engine coolant fluid was replaced in 2019.
I’m an old guy who has watched and experienced GM’s corporate behavior for decades. Sadly, this current list of class action lawsuits represents a continuation of GM’s culture – the hell with the customer. The company has claimed for years to be the last to recognize major generic defects in their products. Stand-out examples include the infamous steering racks on x-body cars, the Vega engine, and the relatively recent debacle with defective ignition switches. I note that the Cadillac headlight issue is an identical continuation of GM’s utter lack of concern for its customers. Replacing the defective Caddy headlights with identical units? GM’s only goal is to replace the lights with identical units until the warranty expires. Then it’s the customer’s problem. Good Riddance, says GM! The quotes in the article were the same ones stated over at least 50 years. For example, the dealer mechanics say, “We see this problem all the time”. GM corporate – “What problem?” Until GM’s back is against the wall, there will be no acknowledgment of responsibility. Truly disgusting and disappointing. Thankfully, we have more vehicle choices now with the availability of many vehicles of all types from both domestic and foreign manufacturers. I see no path to fundamental GM reform.
Well stated Frank! It’s unfortunate that a major US corporation like GM is lacking people with proven leadership skills/problem solving skills/critical thinking skills.
They may well already have plenty of these people who are aware of the problem(s) and they are frustrated beyond belief. The real problem is the people above them are also frustrated or are no longer listening.
$23.7 million in compensation for GM CEO Mary Barra = winning! At what expense?
Or are more worried about diversity, inclusion and “wokeness” instead of improving the products they manufacture.
Although I have had dozens of new GM products, I have not had any of these vehicles with these issues. My GM vehicles have been fairly reliable. The only exception….the diesel engines. The emission systems in the pickups are a nightmare of problems. Although GM “eventually” fixed every issue.
But.. yes.. GM needs to address customer satisfaction. Or lose the race with other manufacturers. Again.
Only financial ruin & pain will force GM to change.
Think 2009 but no government bailout this time.
Change if executive mismanagement would be good too
The Peter principle is alive in GM, you promote until incompetence shows.
My 2017 Sierra 1500 with a 6.2l and 8 speed transmission has the jerking when shifting up or down between 1st & 2nd. When my truck was new I could feel it although not as prevalent as today. My dealer in 2017 shortly after i bought the truck said the transmission was “learning ” my driving habits and this issue will “go away”. Well, my transmission must be a slow learner because instead of “going away” it’s still hanging around 64k miles and 5 1/2 years later.
A year ago I experienced a situation where I was driving in town. I stopped at a red light when I felt a big Jerking as my transmission shifted down to 1st gear. When I accelerated at the green light, My truck 🚚 would not shift out of 1st gear, even when I tried to shift up manually. I pulled into a parking lot, turned off/on my motor but no change (not sure why I thought that would make a differences). Called AAA and had truck towed to the GM dealer where they put it on a scope and received a code to update transmission software 🤔
I now have an extended maintenance warranty to compensate for GM’s ineptitude. Who knows what will happen next?
A sold dissatisfaction was the removal by a OTA of “wireless blue tooth” and they have not restored the feature which was paid for. They have lost a group of customers that will not purchase any new GM product.
Chuck
Yes my Denali 3500 dually 2020 was also removed, this was one of the main reasons I purchased the truck.
GM has forgotten about the single most important rule about being in business….”The Customer that drives the business”!
This customer was a 3 time Escalade owner that was going to be a 4th time customer. Went to my previous dealer and here is what the told a loyal cash buyer.
1. We don’t have the product, we don’t know when you order will be here, and we need $25,000 over MSRP.
2. GM starts with an outstanding product and given time will screw it up..they have lost control of their business
3. The exact same thing happened when I went to buy the new Z06 c8 2023..they cannot control production
4. I just ordered a New Ford Navigator at MSRP and will receive it in May…..They cared about the “Customer!!
Excellent article guys! Customer is king and runs the show!! That’s why I left GM after approximately 5 decades and have not looked back!
Why is it that Toyota and BMW have had limited impact from chip shortage? Could it be foresight and not penny pinching? A BMW exec said they had contractual arrangements to ensure they got chips. Did it cost them money? Yes I’m sure, but it is causing them to lose less customers! Sadly American business and executives compensation packages are driven by instant financial gratification and that often conflicts with keeping a long-term customer!
Same opinion overall and similar experience with the z06…it’s like we’re viewed as dumbasses if we wanted to see specs or at least a pic of the car before being willing to lay down a deposit, and many on the waiting list are people looking to flip the car. I look at the z06 situation very simply…they can either provide me a z06 before the end of 2023 (only interested in the 70th anniversary, but am 200+ on the list) or I will switch brands forever…which is the likely scenario. I’ve cut GM slack for a lot of nonsense in the past for all sorts of poor quality issues, but this will be it.
I own a 2013 Corvette (ordered new) and they stopped making some parts for it in 2015-2016…less than 3 years product support…and not even a kiss first.
Plus, there’s plenty of second-tier issues across many models…for people that like Corvette manuals…you better change the clutch master cylinder fluid often or you will need a tow one day…in my case that was at under 7k miles, which is ridiculous unreliability…it’s a cheap fix, but when you have a tow, you will need a new spoiler lip too when they break it (I even used the “exotic cars” tow company with the extra low flatbed). Engine is great, but if you can’t start it, it’s not much good.
Any dealer asking for over MSRP can drive their product right up their own ass. I will be just fine without it, and will find someone that wants my business.
Instead of buying another Escalade, i bought a Lincoln Navigator.
Best move ever.
You won’t regret it!
Time to replace Marry Barra to busy talking about ev,s well who will buy them if they can,t get their current ice,s vehicle,s right.
YES – Kick her to the Curb ASAP !!!
She also messed up the second generation rollout of the Chevy Volt in 2026 !!
Frank.
The X-car and Vega problems, including rust, inadequate radiators in the early Vegas, steering rack issues, all preceded Mary. T
The TurboGlide debacle preceded Mary.
The 5.7 litre diesel debacle preceded Mary.
The jamming linkages in 3-speed stick trucks way preceded Mary.
Et Cetera.
I am the furthest thing in the world from a feminist apologist, but I’m sure if she was a he, Mario Berra, her name would not even enter the topic.
You’re correct, if the name was Mario hevwiukd be in Italy workingnat Fiat
But, can he type? /ducking
All in good fun, Mary B.
Don’t forget the BK of ’09…
i had 2 caddy srx,the last being a 2013,the cue system screen was replace 3 times and at time of dealing in the 4th was needed. i replaced the tranny ,rear end, in all $16grand in over 3yrs in repairs other than normal repairs, what gets me is they are things that GM has been building for years ,not some new high tech electric car. i left Gm ,now they are going full electric instead of a plug in hybrid that would stop range and plug in issues. my friend after 5 equinoxs, the last 2020 went to toyota venza hybrid and never has he been so happy with a car,he is telling me to go the same.dont beleive GM is ever going to change!
For a top three automaker , the information on new orders is pathetic. I ordered a $66,500 dollar GMC Sierra in September I’m told the damn truck was built the first week of December 2021 . It sets in Flint Michigan on and lot waiting to be shipped 1 1/2 hours north to a West Branch dealer. Absolutely unacceptable. What a sorry excuse for company . I’m about ready to get my deposit back and tell GM to keep it ! Fed up !!
I reserved my 22 Sierra back in November. Dismal communication from the dealer. They did tell me that DFM will be disabled due to chip shortage. I asked if they are going to address the defective lifters (ticking time bomb) as well. They said they would check. No Answer. I have no idea if/when my order will be placed and I’m not going to spend $60K+ and wish and hope I don’t get a truck with a bad drive train. I’ve decided to buy a Toyota instead. The GMC is a beautiful truck with great features but I’m reading too many horror stories and have decided reliability and manufacturer customer service and quality are more important than some of the bells and whistles.
I’m a GM guy and also own a Vette, but as I near retirement, I’m not looking to spend premium money for problems then have to deal with apathetic dealerships waiting for warranty repairs and half-assed answers. I’ll rebuild an older vehicle from the ground up if needed to get around this BS.
If you’re buying the 2022 Tundra, careful with those as well! Lots of first-year new owners are having turbo waste-gate issues a few days to a month off the lot!
It was probably sitting in the dirt lot at the old Sports Creek, just west of the plant.
Either get your deposit back & show GM who’s boss or quit complaining.
Being a loyal customer to them just enables GM’s ineptness.
GMC & Chevy owner for 40+ years. When the Toyota dealer gets a 2023 Tundra on the lot it will soon be in my garage. Bye bye Barra. You have really screwed the pooch.
Just make sure you keep an eye on how they handle the issue they’re having with the new Tundra turbo waste gates. Cab off the vehicle to repair, and am waiting to see what the resolution is and how Toyota handles this for this much awaited new generation Tundra. My bet is they are transparent and take care of new owners because reliability is the foundation of the brand.
Thanks. I wasn’t aware of this issue. Time for research. 👍
“My bet is they are transparent and take care of new owners because reliability is the foundation of the brand.”
Tell that to the Camry V6 owners with sludged up engines. Toyota did their level best to deny claims, even going so far as to tell owners that they were required to change oil every 3,000 miles. The owner’s manuals stated otherwise, and even some owners who DID do 3K changes had issues. A class action suit cleared that up for some.
The attitude was, “It’s a Toyota; nothing goes wrong with Toyotas, we are perfect.”
I don’t care how good Toyota takes care of the problem… if the dealership mechanics have to take the cab off a brand new Tundra, that truck will never be the same again. If this is true, major fail from Toyota.
Would the engine and transmission problems described be cover under Chevrolet’s 5 year, 60,000 mile warranty?
They would if you have followed the prescribed vehicle maintenance.
The other problem is parts and getting the issue resolved once and done. Research this on the web. Some folks have their vehicle at dealership for extended period due to parts availability. For the lifter issue, depending on vehicle mileage they were only replacing one bank not both. Some owners replaced one bank only to have the other fail later. Since it’s just a tech bulletin on the lifters, there is not a recall, so you’re dealing with the dealership if you have an issue. It seems to be hit or miss and owner may be in for multiple dealer services to get the problem resolved. Others are buying extended warranties as an insurance policy which is more money to GM to clean up their problem.
Thank you. This is helpful
I heard it’s only the failed lifter(s) now…not even the whole bank…
Was super unhappy that my 2021 $40,000+ Equinox didn’t include a $300 CD PLAYER. I don’t keep all 100 of my CD’S on my phone. I can’t transfer all 100 CD’S to Thumb drives since – GUESS WHAT- my Laptop also has NO CD PLAYER/BURNER. And besides, whats so good about a top of line car (with everything) that costs a small fortune that you can’t get with a simple CD player???
You didn’t bother to ask or even look at an interior picture of an Equinox before buying it?
What a gullible lazy consumer. Jokes on you with that Equinoxes pipsqueak 1.5 Turbo
Evan – HOW LAZY are YOU, not to ask a question of me before you open your mouth to insult me?
There were 2 – count them – ONLY 2 cars on the lot!! Both were Equinox and my 2015 Chevy Cruze had blown up! If I’d had my way, I’d bought a Cadillac or Dodge Charger. But no new cars were available. These two 2021 Equinox were the only two NEW cars on a Chevy Lot withing 350 miles. Of course, I asked when I got into the SUV and didn’t see the CD player!!!! But when you have to have a new car and there aren’t any others, you buy what there is to buy!!! The last time I bought a new car I had ordered it with all the things I wanted, including the Color. This time, I couldn’t even do that.
My complaint was that it was stupid of GM to dispose of this option. It is GM’s problem where they are no longer listening to their customers. It is the reason that after buying GM for 30 years, I will probably not buy GM again. SO, EVAN, ASK SMART QUESTIONS IN THE FUTURE. YOU KNOW NOW HOW STUPID ASSUMPTIONS MAKE YOU LOOK.
CD players are basically dead. It’s almost like asking for an 8 track player.
CD players may be dead meat for a younger generation, but a couple of friends bought Toyotas when they could not get a GM vehicle with CD player.
And guess what 8 track players are even coming back. It’s not that CD players are dead, it’s that GM gets a kickback from SIRIUS contracts. It’s a win-win for GM and SIRIUS but it costs the consumer. And why is it up to GM or FORD or any other big CORP to decide if CD players should be dead? Believe it not, vinyl is back too!
Look, you can conspiracy theory all you want, but most people are not buying or listening to CDs anymore.
In all honesty, I always thought they were a terrible way of listening to music in a car.
Just rip your CDs that you have and put them on a thumb drive.
Nate – Why should I have to spend more money & my time to turn MY CD’s into thumb drives? If you had read my original complaint, I’d be required to purchase an external CD burner for my LAPTOP, because DELL decided THEY didn’t need to include a CD player/burner in their laptops anymore. On top of that, I would have to buy thumb drives. I paid for CD’s already! NATE, what are you calling a conspiracy theory??? GM making money off of every sell that SIRIUS makes is just another way they’ve decided to do business, not a conspiracy theory. I’m sure it’s a fact. Otherwise, why would they give everyone 3 free months of SIRIUS in every GM car??? DUH?? Just because you don’t like to listen to music on a CD in a car…who made you a definitive expert? I happen to like to listen to music via CD in my car. That’s why I bought CD’s. I’m sure I’m not the only one or people wouldn’t ever buy CD’s. I’ll go back to my original complaint: I don’t care whether you dislike it or someone else likes it; GM should not have made this their GOLD standard without considering ALL CUSTOMERS PREFERENCES. I don’t believe they cared. At some point, they may get rid of, something you really prefer they didn’t get rid of & you may feel the same as I do about a CD player.
I don’t care anymore than anyone else does about your CDs. If you want to live in the past, go ahead.
If however, you want to have a new car with a new stereo, you’re probably going to want to listen to your existing music library.
So, go down to Beast Bi, and for about $35 can get a USB-powered CD player. You can then place your music CDs on thumb drives.
One of my desktop computers lacks a CD-ROM, but I have a good quality one in its own housing with power supply. A little bit of digging can yield a lot of information and sources.
As for no CD player: GM was among the LAST to discontinue them.
Interesting article, but no mention of the cracked wheels on C7 Corvettes.
As long as the stubborn & gullible American consumer continues to buy GM products nothing will change. Whining & Screaming won’t force a corporation to change. Only by slamming their bottom line will you get change and that starts by not buying New GM vehicles.
Well, they need to change something, because they just keep losing market share.
Not in the Truck category since that is where their $$$ is made.
Fortunately these rising interest rates will put a slam on the $70,000 truck fad.
I have had 7 new vehicles from GM since 2004. The only issue here or any issue was the 8 speed.
But it was flushed before it shuddered and today is as smooth as glass in the shifts. This was fine at no charge with very expensive fluid.
As for delays most companies are having the same issues. Also each company has their own set of sins. Don’t think jumping ship will solve your issues as you may just trade them for a new set.
Cars have become overly complicated and much of it is in the name of more mpg. While I am not relishing the BEV my hope is it will remove much of the complex Rube Goldberg crap that has created issues.
As for the petty complaints like no CD players etc. Sorry tech has moved on and you have to just adapt to it. They stopped making cassettes too but we all adapted. To be honest the smart phone is fairly. Heap today and even homeless people have them. I store over 30k songs on mine and just keep it in random in rotation. I have a $60 disc drive that burns and downloads. Problem solved.
As for problems with dealers. Much is hard for mfgs to deal with it due to federal regulations. The way to stop paying over sticker is just don’t buy. I love the Z06 but would never pay MSRP for any car.
Maybe you’ve been fortunate. For me I guess it comes down to spending 50-60k for a new truck and rolling the dice and hoping it turns out OK with GM when I know damn well they have issues with their V8 small blocks as well as other problems they have been less than transparent about. I don’t really want or need a diesel and the turbo 4 is not an option for me. If I could get some information from GM about how they intend to take care of the problem If it does come up, if would influence my decision. But I hear them sweeping it under the rug and no real tangible solution information. I don’t want to be one of the people that end up with the problem and my research indicates it’s not isolated to just a few vehicles. They have had these engine lifter issues with fuel management now for multiple generations. Where’s the QC on the parts to get it resolved once and for all? Seems kind of apathetic to me. My common sense says if I want reliability, go with a reliable brand that backs up their products and has good resale value. Right now, GM doesn’t meet the reliability mark or back up their products. Whether we agree with it or not, Consumer Reports down graded their full size trucks to 1 out of 5. I would measure the other manufacturers the same way and spend my money where I think I’m going to get the best product and service. Just hoping GM changes course.
I have a 2020 ct5 premium/luxury with the 2.0 turbo engine.
I love the way the car rides,handles,looks but the engine it lacks power off the line and is very loud the car is to heavy for that engine.
I’m in the process of trying to get out of my lease early and get the ct5 with the 3.0 twin turbo I hope that corrects my disappointment in my owning a cadillac
The 3.0 Twin Turbo is much much better than the 2.Slow. That 2.0 just makes a lot of noise with very little acceleration
The turbo 2.0 in the CT5 is just fine for those looking for basic luxurious transportation (luxurious vehicle vs fast luxurious vehicle). All competitors have similar 2.0L turbo engines in their models with similar levels of power and torque and with similar power-to-weight ratios. Just buy the CT5-V and call it a day…
Tony you did not notice this before you bought it? The power is the same now as before you purchased.
Make sure the test drive next time is more than a few miles.
Paul it is a problem at every mfg and you roll the dice with any purchase.
If you go by CR you not getting an accurate story with any as these rating are based only on subscribers and only those who respond.
Do what you have to do but I make money selling parts for all of them. No e are with out sin.
gm = pure cheap trash
GM has issues and there are many. Like the idea of more transparency when ordering a vehicle. Doing away with most sedans I think is a high mistake. No selection if you are interested in a middle of the road sedan. Not everyone can afford Cadillac. Honda is good example of diversity.
Ordered my new truck in August 2021, it was built in October 2021, being told it has been sitting in a train lot waiting to be shipped since then, I have to call for updates , which amount to nothing.
Cancel your order.
Otherwise quit complaining
You are a very patient person. I’d not accept that; I’d get my deposit back and walk.
I have dealers here with truck on site.
Cancel your order, and buy a truck from a reliable company.
Yea, also make sure they have a catch phrase like Tundra’s new truck motto,” off the frame, for turbo pain…. “
This whole transmission problem has been a total game changer brand-wise for our family. we own a 2016 Cadillac which now has 22000 miles on it (as of 1/29/2022). Primarily because we don’t know trust the vehicles dependability because of the transmission. The noises that have came from the transmission below our feet you would believe they are possible. Without exaggeration, it sounded and felt like the thing just completely fell apart and we will find parts on the pavement.
Yes the car has been into several dealers but the problem remains.
I have written about this problem we, and 1000’s of other customers continue to experience using this forum. Eventually the wrong judge (or I should say the right judge) will have what can be a scary and loud experience just ‘below your feet’.
I purchased a 2021 Chevrolet and I requested the window sticker for vehicle. The dealer told me that they had thrown window sticker away. This is wrong, GM does not make dealer provide something this simple. Why would you think GM would fix a warranty problem ?
That’s a violation of federal law.
Request it and tell them you will sue/contact the feds.
That is not up to GM; it is the law. If the dealer is violating it, that is not GM’s fault.
I am not sure off hand where it is but I believe there is a website where you can key in the VIN for virtually anything and get the Monroney Sticker in the form of a PDF.
My 2014 went 200,000 before the transmission went out. 338,000 to the next one went out.my 07 went 532,000 with 2 different 5 speed manuals.the after confuses the transmission, hence the problem. My 2021 did not come with that silly thing, thank goodness, I love a Chevy truck! My fuel range on my 2014 had a best fuel range of 629 miles, with a special order 308 locker,posi.no electric in my future
You forgot to mention the problem with the Bolt batteries. We own a 2017 Bolt and are still waiting for the promised replacement battery. In the meantime, GM’s temporary software patches have severely limited our Bolt’s range during our frigid Michigan winter.
Jokes on you for joining the EV cult fad.
What are you talking about? Neil assured us in the Bolt article that it’s the best car he’s ever owned.
He got all kinds of up votes. You must just be imagining those problems.
I can’t BELIEVE you left out the Chevy Bolt and its 142,000 owners — most of whom can’t even park their vehicles indoors because of the danger posed by battery explosions while they wait months for the mandated recall.
The number of lawsuits is irrelevant without comparison to other manufacturers and to the outcomes of those lawsuits. Anyone can file a lawsuit, it’s how many that are successful that matters. Otherwise, it’s just lawyers telling plaintiffs what they want to hear, because that’s how they increase their billing hours.
Judging by total sales volume in America, buyers aren’t leaving the GM brand in anywhere near the volume that some posters with for. And if you’re so pissed off with GM…walk the talk and buy something else…the grass is always greener on the other side.
Ahhh the age of Barra. Bottom line is all that matters. Quality? F that.
She’s the worst head of GM since the days of planned obsolescence. Unless you are a shareholder.. Her theory is to just make it till the warranty expires.
Ordered a new Chevrolet regular cab November of 2020 and still don’t have it. Dealership has a 2022 for $5000 over msrp with a crappy 4 cyl. They can keep it
When both 2011 Cadillac coupe headlight showed heavy water concentrations, I asked the dealer about replacements. The corp freely admitted there was a problem, but insisted there was nothing they could do about it. Eventually I replaced the coupe with an 2014 ELR. Showing signs of the same problem. Otherwise it’s been a repair-free car.
It’s probably a good thing for GM that the ICE age is winding down while the industry shifts over to electrification. I’ve a 2017 Bolt which I am very happy with, and which GM has pledged to replace its battery with a new one. Why? GM’s battery supplier slipped up, causing a handful of scary fire issues when recharging. Happened to a very small number of Bolts.
Nonetheless, GM chose to replace batteries in all 2017-2019 Bolts. Every one.
I just “ordered” a GMC Denali Thursday. Can’t get the 2.0 engine – why not? Also after reading this article – Hyundai Tucson is looking better – at least it’s made in USA!
Jokes on you for ordering a Denali with that pipsqueak 1.5L Turbo.
Ordered a new Chevrolet regular cab 1500 truck November of 2020 and still don’t have it, dealership has a 2022 with a crappy 4 cyl with the 8 sp transmission and wants $5000 over msrp for it. They can keep it.
I’ve been loyal to the General to a fault…for many, many years. I’ve owned Oldsmobile, Pontiac, Chevy and Cadillac. I currently have a ‘92 Camaro and a 2015 CTS4. Every GM vehicle I’ve owned has managed to both delight and disappoint. In my experience, most of the disappointments were related to “nickel & dime” type of things (cheap plastic knobs / buttons coming loose, cheap $8 electrical parts creating cascading issues, etc)
Currently my 2015 CTS sunshade is broken and is stuck in the closed position. A problem Cadillac is well aware of and won’t acknowledge responsibility in fixing
I’ve also owned my fair share of imports (Mazda, Honda, Hyundai and Acura). All great cars that were well built, reliable and served their purpose well. BUT, for some reason, none “delighted” me in the same way GM products have
Clearly with GM, we take the good with the bad…but I will continue to be loyal to a fault to The General and am looking to get my hands on that C8 Corvette in the near future
I just wish GM shared the same passion for its customers and reciprocate that loyalty as well!
You are just a gullible consumer blinded by loyalty.
GM won’t change with suckers like you
I’ve had many GM vehicles my life. Its the service after the sale that counts for me and cost of parts. I’ve found that parts and repairs for off shore vehicles to be expensive. I’ve been a loyal GM customer and always will be.
GM thanks you for your gullible loyalty.
You are a broken record, Evan.
What do you drive?
A 2006 Mercedes E320 CDI.
Back when vehicles had quality and class.
GM is winning the battle by fighting like hell and often winning in court. But they are losing the war when these same customers buy a non GM replacement product. In my family we grew up with GM products and now I’m the only sibling who buys them, the rest now buy Toyotas because of perceived superior reliability.
I had an issue with my Chevy Volt where my local GMC dealer, that I have taken all my GM vehicles for decades, was unable to apply a software update because Chevy wouldn’t let them. I contacted Chevy Customer service and they stated unequivocally that there was no reason they couldn’t do the work. I asked them to contact my dealer and resolve the issue since they left me hanging. They refused to make a simple phone call. I never got a good reason why they wouldn’t call my dealer. I was forced to have the work done at a Chevy that is more than an hour away. I had been thinking about a Cadillac Lyriq, but I no longer trust GM.
#6 not offering products people want such as a Wrangler/Bronco competitor.
#7 Shoving autonomous vehicles down our throats wheater we want them or not
#8 Becoming a “woke” or “software” company instead of getting back to offering world class vehicles people want.
#7: Odd… I was in two different Chevrolet dealers recently, inquiring about trucks. Neither of the sales people attempted to shove anything down my throat.
Where did this happen to you?
Are you also aware there are other automobile manufacturers to which you can go?
Talking about the corporate level not the dealer level (e.g Cruise).
Even though the subject is not listed, My End to GM buying is this.
End to On Star Service, Guess I’m getting too old for todays not having Cell phone.
But having this feature in my truck was always very safe and easy to use.
But the way GM just ended the service was very GM go to hell approach!
So now I have a new Cell phone, and just have to drag the dam thing all over the place.
But the bright thing I can now shop for a non GM truck, on my new phone!
OnStar service went into steep decline several years back. Semi-literate operators; “your call is very important to us…” on virtually every call; the ability to store phone numbers in the OnStar phone itself removed starting with the 2018 model year, etc.
This is not to mention ever-higher prices, and completely silly per-minute rates for the phone.
Perhaps General Motors is discontinuing it because the take rate after the trial period had dropped too low to justify offering it.
Great article.
Looking at buying a C7 Vette with a stick. I believe the manually shifted Vettes ( and manual trans Camaros, too) have a different version of the 6.2.
Supposedly , the sticks don’t use cylinder deactivation which I’ve read is a root cause of lifter issues.
Hope someone with expertise can confirm.
My GMC r runs ok after they replaced all the pistons. My biggest gripe with GM is that their dealerships are just the most horrible people in the business.
Hi Carl! Sorry you’ve had such a bad experience! I recommend finding a good dealer anywhere. We aren’t all like that. I have customers in 15 states from Alaska to New York to Texas. Customers who gladly work with me out of state than anyone in their own area. And I know I’m not the only one like that.
I recommend using dealerrater.com to find not just a store but an individual sales person to work with. Everyone gets a few customers who leave negative comments about something they didn’t understand (for instance my most recent was from a customer who had credit in the high 600s but believed he had 800+, so he’s certain we were being dishonest; we have no control over his credit report nor how lenders rely on that report), but taken on the whole over hundreds of reviews you can get a really good idea what kind of person you’re working with. Good luck!
I have been buying GM vehicles for 60 years and I have definitely bought my last. My Silverado truck dash is cracked and they will not replace it. I am ready to buy a new truck but everything they sell is with a black interior. Living in the South where it gets very hot in the summer. I refuse to own a black interior. Maybe it’s time to check out Ford or Dodge. My present 2013 has a tan interior which I consider perfect.
Probably time to replace Mary Bhara and her 20 million salary
Our family has bought from a variety of manufacturers over the decades, but mostly we bought GM. My brother had a small, specialized transport company, and Chevrolet/GMC was the truck of choice.
After he shut down, he switched to Chevy 1/2 tons for daily drivers for a variety of reasons including door height, and no console to block lateral legroom.
Over the past five or so years, my brother has gravitated away from GM. He can’t get what he wants as it is no longer offered. GM – and other makers – depend far too much on focus groups and not on customers to learn what to make. Just recently, his local dealer took his deposit for a new Spark for his wife. A few weeks later, they had to re-do all of the paperwork because GM/Chevrolet had canceled many Spark orders with no explanation at all. He re-ordered, but so far, there is no information. He is now looking at other makes.
My vehicle needs have changed, so, I am trading my trouble-free – and delightful – Pacifica hybrid in for a pickup. I was open to all makes, so started shopping.
Toyota: center consoles in all of their vehicles so big they must take out building permits for them. And, the 2023 is all-new and I will not take that chance.
Nissan: The Titan is out due to fuel economy reminiscent of 1992. The new Frontier: constricted driving position due to… you guessed it: a console the size of a young chest freezer.
Ford’s recall record, combined with my two local dealers ignoring me, or treating me like I was born yesterday, took Ford out of the running, along with their requiring me to step up to a Lariat just to get the features I want.
Next stop was the Chevy dealer. The salesman was able to configure a truck like I wanted, including the heated seats and wheel, but, no power folding mirrors at the trim level I was willing to buy. Even then, the salesman said that it may come with the heated seats and wheel, but not the circuitry to run them. “When available”, the dealer would get the parts in order to make things work. My cynical side said, “yeah right. They will delay and delay and delay, then offer me a coupon for $300 off on my next GM”. Oh, and, he could not provide a lead time. “It may be several months”.
So, off to the Ram dealer. I knew the salesman from my Pacifica purchase. He worked with me; we sat at a table with his small computer, and were able to build up the truck I wanted. The color, engine, packages, split-bench seat, etc. I gave him a deposit, his manager “pushed the button”. Ten days later I had an email from Stellantis/RAM – with a VIN – and expected delivery date of the week of 26 February.
Whether or not this delivery date is pie in the sky, or is reasonable, I don’t know. Only time will tell. My point is: Stellantis/RAM was able to make the truck I wanted when Chevrolet (and presumably GMC) could not.
To those about to make snide comments about heated wheels and power folding mirrors: I have a large garage but with two single-car doors. As for the wheel, I don’t wish neuropathy on anyone, and the heated wheel is a Godsend during freezing weather.
Bought a 2021 gmc at4 Yukon fully loaded brand new feb 2021, and since that date I have had my Yukon in the shop over 12 times! Modules after modules, 7 in total so far, wiring for the lane assist, twice for the air suspension, heated seats, etc etc. pure lemon since day one. Been ongoing with gm to take this unit and give me one that’s not living in the shop constantly. Been a headache so far, no help other then the dealership doing the warranty work. Scared to death when warranty is up and all these problems start coming out of my pocket. Absolutely ridiculous
Dealer plays a big role in satisfying the customer. My local Cadillac dealer bent over backwards to get GM to cover paint that was flaking off the black wheels in the car. They ended up replacing all 4 wheels with new polished wheels. No issue with replacing the delaminating CUE screen as well. But years earlier I got nowhere with a Pontiac dealer that refused to fix the leaking headlights on my 6000STE. In a good rainstorm they’d fill up with water like an aquarium and kill the Halogen bulb. They stayed with a straight face they were designed that way to vent the heat and could not be fixed. Great, every time it rains I have no headlights and back then the blinks were like $24 each. I’m sure a better dealer would have found a solution. Check the dealer satisfaction scores before you buy!
Have a 21 sierra…new in May…towed to dealer once as a “no start” and once “service engine” to dealer for “software update”. Explanation was computer no talking to crankshaft sensor. Was told by dealer…1 good news is it is currently corrected …2 bad news is no current fix for problem. First issue happened in town. Second issue 300 km from home towing a 24 ft travel trailer in the mountains and over 100 km from nearest dealer. When I complained to GM on line I was as much as brushed off. Luckily problem has not reaccurred but with rv season around the corner I cannot/do not feel comfortable with an expensive new truck
This is why after careful consideration, I’m buying a Toyota Supra instead of a Corvette
Wow, no mention of the traverse. What a travisty that is, oil burner, trany issue’s. I had an 09 and 16, both done by 100,000 miles with many stops at the dealer during that time and thousands in repair. Then i got a Honda,, problems solved.
Barra has returned GM to 1970s when it comes to reliability. These are similar to the problems we saw in the Vega in the early 70s.
The Caddy purchase experience is a disaster.
We have had 2 Caddy’s in the past. In 2007, when we wanted to get #3 (because our 2001 was starting to act like a lemon), the dealer experience (at 3 dealers) was terrible!!
The final straw was when the last dealer lured us into their showroom 55 miles away saying he had the model we were looking for (large sedan) on the floor. When we got there, he said “the owner’s wife was driving it. No, he could not say when we could see it.” On the way home, we stopped at a Lexus dealer and bought a car that afternoon. We have been driving RX-350’s ever since. Caddy needs to send their dealers to Lexus sales school!
Wow, no mention of the traverse. What a travisty that is, oil burner, trany issue’s. I had an 09 and 16, both done by 100,000 miles with many stops at the dealer during that time and thousands in repair. Then i got a Honda,, problems solved. Ahhhh.
GMAuthority really managed to strike a nerve with this article. I think what irritates me the most is the steady loss of features (downsizing of engines, removal of heated seats, reduction of trims, etc.). The Bolt’s fires are embarrassing, and the heavy marketing for EVs wears down on you when there are no EVs to buy.
I feel like GM is stuck between two worlds. The GM of the future and the GM of today. They don’t talk about the GM of today anymore.
Trucks sitting at the train station in the salt and snow like my Canadian built Siverado was.
I ordered a Cadillac CT4-V Blackwing on June 1, 2021, and I’m still waiting. No good response from Cadillac when I called. Was told to talk with my dealer about my order. I’m thinking about going back to BMW or MB.
Kenneth J. Kleinowski: On your Cadillac CT4-V Blackwing backorder delay from June 1, 2021, have you contacted the manager of the Cadillac zone office in your area to follow up on your order ?
I have already decided not to buy another GM vehicle again. What’s the point in doing all the recommendations maintenance if lifters and transmission are going to fail anyway. I know some of these vehicles start getting old and into the higher mileage. So did vehicles from the 90s and early 2000s. As long as the proper maintenance was done you could own a GM vehicle for 20 plus years with over 200k miles without having to spend over $15k on engine and transmission. These newer GM vehicles are literally becoming disposable. Not what I’m looking for in a vehicle.
My 2012 CTS AWD has a continual problem since about 50K miles. Problem worse in hot weather. Front end hops/jumps when tight turning L or R. Dealer thought problem was due to rear differential problems?? Replaced, no change. Transfer case fluid changed, no change. Supposedly no TSB on problem?? Dealer says it is “common ” complaint, no other ideas on how to fix??? Still has problem at 94K.
Alleged defects? Unproven is more like it. These “class action” lawsuits are nothing more than “cry babies” wanting to hold GM liable for anything and everything that goes wrong with their vehicle forever. That’s utterly ludicrous! Vehicle warranties are not unlimited, nor are they lifetime guaranteed. Vehicle components are bound to fail eventually…some sooner than later. If the failure occurs beyond the factory warranty parameters, it’s pretty simple…you should expect to pay for the necessary repairs. GM should be held “harmless” from too many of these “frivolous” lawsuits.
It’s the maggot billboard and bus bench advertising product liability lawyers that have created a huge sub industry of meritless litigation against large corporate entities knowing they have fat coffers and will settle without going through protracted litigation.
That’s why these corporate entities have huge big city law firms of 500+ lawyers, with a big branch office in Washington DC. Such as Caterpiilar using Kirkland & Ellis in Chicago to handle these many nuisance complaints.
Even government entities such as Amtrak use private law firms to handle passenger complaints. Many out there are looking for that ” perfect injury “, and stage the events.
As we all know various plaintiff firms sizing up a fat settlement potential will take on a complaint gratis and fund the action internally from their cash war chests.
It’s a paper chase industry that hits the consumer and adds to inflation.
About 10% of product liability actions are valid.
Couple of things, as someone who purchases from many brands, but has had a few more GM’s than others.
A. The Silverado market is treated as a done deal. Customers will just buy another one and stay loyal. GM… this is not the case. Ford does the same with the F-150, and Chrysler has been working hard to make their vehicles attractive. IMO, Chevy/GMC is still a generation behind with features, including interior. The new refresh is great, but too little too late – if you can even get your hands on one. The ZR2 would have been a great Raptor/TRX competitor if they just tried a little harder.
B. Price – They offer too little vehicle for the price. Maybe it’s just my perception, but they over-charge for what they deliver. Especially seeing how the ZR2 and Trailboss is priced compared to the other players.
C. That ******* group that designs all their transmissions. The 6L80 is also trash. My Silverado has a heavy jolt on the 3-2 downshift. Dealers and mechanics can’t figure it out. They want 5k just to rebuild it. 5k to rebuilt a transmission that is as mass-produced as that is silly and insulting. There was a suggestion to get a 3rd party tune. Did that, no change.
D. The mismanagement of the supply chain shortage. All manufacturers have this issue, but it feels like GM is the worst right now. Toyota seemed to get it right, as my coworkers were able to get their trucks with little hassle and a great communication on how and when it will be delivered. The new refreshed trucks don’t even have a configurator yet, but you can walk into the dealer and order one. No demos, no models, just hope you like what shows up.
E. For a company that is “member waving” about going all EV, the EV lineup for the last few years is embarrassing. The Volt was a decent car and everyone I know that has one loves it. They kill it, keep the bolt, and have nothing else available for years. They knew Rivian was working for years, they knew Tesla was growing big. They knew the market was headed there, and they didn’t push hard enough. People will take shoddy build quality with Tesla just to have an EV. GM just sat back and ignored hybrids and EV’s for too long. By the time the next models show up, people will have already moved on.
Why has GM management been so slow to react to the markets for so many years? When you see TFL Truck slobber all over the ugliest truck since the 2015 F150, just because GM has sat on their hands, it’s really embarrassing. Ford’s will always be bland and default, Ram will always look nice and offer quirky models for fun, Toyota will always think quality first. What is GM doing, besides watching everyone else succeed? It’s strangely entertaining and sad at the same time.
2016 Silverado 2500 6.0 130k miles, change oil every 3-4k miles, I don’t believe in “let the car tell you when it needs to be changed”…..so far it’s been a great truck, only con was last fall my a/c compressor clutch cooked up…..weird….my 2000 camaro SS 145k still blows ice cold air…….that camaro I only replaced a hub and a water pump since I’ve had it….I love my chevys but I agree that the b*tch gotta go…..I’m not a bells and whistles kinda guy, but the competition blows chevys cheap plastic interiors away, it’s not the 90s anymore Mary
If people believe GM is the only automotive manufacturer that has these issues , they are wrong …
I don’t have to time list or sight other manufacturers issues . If you do not like the product , move on . I can guarantee that unless you build the vehicle your self you will find issues Every time with pretty much every vehicle . Have a great day , good luck finding a perfect vehicle .
I did move on after 52 years and everybody knows that all vehicles have issues and bugs the difference is GM fights twice as hard not to own up to it’s mistakes and never wants to repair the issues that is clearly a manufacturing or engineering problem ,, so calm down and have a nice evening
With all of these reliability and market share issues why is Mary Barra still in charge of GM. This past year GM even fell behind Toyota in US sales. Let’s not even get into the Bolt’s production nightmare. Barra and the others in charge of GM have taken the company back to 1970s era of reliability. Has anyone notice Consumer Reports has ranked all three off GM’s best-selling trucks on its 10 least reliable list.
The last seven years have been a nightmare for the company.
Issue #7: No loaners or rentals for warranty repairs unless your vehicle is being repaired for drivability issues. News flash to GM. My vehicle being at the dealership for a warranty repair is a drivability issue for me. I can’t drive it when it’s in the shop. Reverse camera misaligned, could cause a wreck. GM Accessories dash camera installed by dealership and no longer turns on well not allow me to present evidence in court if there’s a wreck. Auto start/stop no longer working. Factory navigation being deleted by dealer following GM’s instructions to perform a certain update as part of a repair, could cause a wreck because I’m trying to find where I’m going via fumbling with my phone.
My 2020 Silverado may be the last GM vehicle I purchase because they don’t want to support their customers. They aren’t going to lose 1 customer. They’re going to lose 5. My wife is anyway talking about going to another brand, and I have 3 kids that will soon be driving age. Do the math GM. 1 customer multiplies into many in a short time.
GM’s days are numbered…………….
IMPO, when they kicked the “car guys” out of upper management and brought in a bevy of. MBA non-car guys, they stopped designing cars when they brought John Smale from Proctor & Gamble… Whose brilliant idea was that? GM hasn’t made a good pickup since 1998, or a halfway decent one since 2006. I have had Camaros, Firebirds, Silverados, Suburbans, Novas, etc… Today, there is no freaking way Im buying a brand new GM product. I own a Toyota, a mid ’90’s Silvetado and a 99 Suburban. All after that seems designed for housewives of Bel-Air. Keep it up for much longer and there won’t be a company to run into the ground and ask for a government bailout. Bring back the 1996 5C1 Caprice. If the cops drive it, you can bet Joe Schmidt will too. Flush the “experience”… Build a car that is not a plaid soul sucking, spirit crunching overpriced piece of crap. Make a basic $20,000 or less workingman’s truck. Not a $60k monument to conspicuous splurging… No. We don’t want a motorcycle engine in a car, no matter how tight you wind it up or how boosted it is. Fire Mary Ybarra and her entire management underlings. She’s as out of touch with the market. Remember the avronym: KISS
Carlos Rodriguez: I give you a big hug. You are totally spot on in your stellar comments.
I grew up with the auto industry in Ohio. I could see strange things happening with this industry. It has sadly lost so much ground to foreign competition. Surprised that GM hasn’t hired top management talent from Estee Lauder, or J.M. Smucker, although both Estee Lauder and Smucker are tops in their fields.
Bring back the likes of Roger Penske from Shaker Heights, Ohio.
May God help GM.
2019 Chevy Malibu-
Things replaced over the past 2 years. reset ECM (350$), water pump, fuel injector, upper and lower radiator hose, AC Compressor, upper oil pan,head gasket, something is trapped inside of exhaust pipe, and now my car is in the shop for a oil leak. I’ve had my car since 9/2020 (under 36k) when purchased. As of today I have approximately 58k on the dash.
My car smell like boiling water on the outside sometimes. GMC claim my car is worth 24k, I would say the total amount is a rent payment on a luxury 1 bedroom apartment in texas. Oh and my glove box broke when I opened it recently. I am not happy about this.
It is interesting that nobody mentioned the rims on the c-7 vette’s !
At basically 2000 a rim and they deform though no reason If the owner !
And GM states the rims are fine(they are not) my Bette has 3000 + miles and four bad rims !
Thank god I got the tire and rims package!
But that will expire soon and I will be left holding the bag !
GM refuses to accept responsibility but totally changed the design for the C-8’s!
We had a 2019 Silverado with the 8 speed trans. that when sometimes starting out it shifted like it missed a shift. Dealer could not find any thing wrong with it . It later had the USB burn up on it this was in the COVID shortage. We had the truck a year and traded it in for a GMC diesel with 10 speed trans. We came out good on the deal and really like the diesel.
Nothing New………
JUST More Of Barra Blunders……
JUST KEEP PAYING HER MILLIONS…..
I have a 2007 White chevrolet classic worst investment ever paint just falls off in big chunks talked to several people from chevrolet I was told pretty much your stupidity for buying a truck from us knowing the problem is there fault many many white trucks with paint gone never again will I buy a GM product.
Side question: what does boiling water smell like? I’ve never smelt any odor good or bad from boiling water. Maybe you have polluted water at home? Just sayn’
I HOPE THESE TRANMISSIONS AREN’T THE SAME ONE HAVE BEEN HAVING TROUBLE WITH FOR THE LASST 20 YEARS!
I order my truck first week of Dec 2021 was told 8 to 10 weeks called in January for update and was told 3 to 6 months. For the truck to come in. Not a happy customer at all
Toyota no. 1 in sales in USA
I just traded my 2021 Colorado 3 days ago with only 3,600 miles on the odometer for a 2021 Malibu Premier. The problem with the Colorado…transmission whine and lurching. The transmission was changed, and the second transmission had the same problem. I really loved the truck, but I saw handwriting on the wall that let me know that I was going to be responsible for the repairs once the warranty expired. It’s a little too soon to say all is well with the Malibu, but so far (3 days) I like what I am experiencing with this Malibu. I enjoy driving again.
I have the 2009 Silverado 2500HD which was imported into Australia and reverse engineered and have the same issue with the dash cracking around the air bag!
I bought a 2021 Silverado and was aware of the issues and bad consumer reports. I am a big guy and this truck offers significantly more front seat leg room than its competitors. I decided to lease the vehicle so I can return it back to them if (and most likely when) it acts up. Kind of sad that it has come to this.
GM is too busy leading the Electric Vehicle revolution to concentrate on the quality of their ICE vehicles.
I have a 2015 Yukon XL. In the last year, the headlights are leaking, one is totally shorted. The part alone is $1400 EACH. Last summer the automatic transmission died. That was a $3000 repair bill.
I come from GM family of over 65 years. Myself personally 30 + years. I bled GM blue the “Mark of Excellence”. I am done with GM. Toyota for now on because GM does give a crap once the vehicle is out the door. My son has a 2012 Equinox that we bought from my “GM man” Dad that bought it brand new and always did the maintenance. We had gotten the ‘recall ‘ letter about oil burn. The oil level dropped faster than normal and caused timing chain to jump taking out the engine. Oil was just under a qt low per my mechanic. Contacted GM and was basically told you missed program by a month and couple 1000 miles. GM’s respond was so bad ,so sad we don’t care how many GM vehicles your family owned. You are SOL. Well my money has legs so it is walking to the Toyota dealership.
Where is Ralph Nader when we really need him?
There is an issue with the 3.0L diesel motor. Something to do with long crank stars or no start. One of the issues require a part to be replaced. The real issue is that if you need to replace that part, you literally have to take the body off the frame. No, I’m not kidding. The labor just for taking the body off is 40 hours. Think about that cost.
To replace the timing belt, you have to drop the transmission
Seriously!
Just try to get your vehicle into service for anything other than a oilchange. The service manager will only string you along until you go elsewhere. Excuses and never a call back.
After buying one GM junk after another I finally switched brands. For the past 30 years I have been totally satisfied with my non-GM brand. I don’t know what I was thinking but towards the end of last year I placed an order for a 2022 Tahoe Z71 6.2L loaded with options. Within days I became aware of the lifter/push rod/ issues. Then GM started to cancel this option, then another, then another due to part shortages. Then some options were promised back as a retrofit only for others to be taken off yet again. I think once the order is accepted, the order should be honored and any discontinuation should affect future orders before a dealer can place an order. Clearly GM’s purchasing, inventory control, and order management systems are not effective nor in sync. My dealer could not even tell me where my order was – I got one code one day that showed my order was well in the pipeline and another a few days later showing that nothing much had happened and no projection on delivery date. Before I placed my order, another dealer told me that once I placed my order it could be 3 months, 4 months or 6 months before I would get my vehicle and who knew what options might get omitted along the way. I forced my dealer to cancel my order and return my deposit. Who needs to pay $70K for this BS? Who needs this crap quality issues and GM’s lack of responsibility if its a design issue vs manufacturing issue? Who needs GM in the first place? I was totally happy with other brands that routinely got over 200K miles without a glitch and going back to it. Let the General die a slow and painful death. Don’t drink from the GM fountain ….. it contains feces, a lot of it!!!!
I’m only trying to get scheduled maintenance
( timing chain and waterpump) after practically begging and receiving more excuses, I’ll do it myself
My 2016 Equinox was totalled during an accident, 2 weeks later I ordered a 2022 Equinox, that was June 2021. My vehicle is made, but still sitting in Mexico. I didn’t order a new one, just because, I ordered a new one to replace the totalled one. Now it’s January 30th, and I’m still waiting.
There are other cars on the market.
better list would have been:
1. poor quality
2. poor design
3. poor response to poor design and quality
4. bad attitude towards customer
5. excessive vehicle pricing
6. deserves to lose even more market share
Obama left his curse on GM
Idiot Dan, this is a car website. Head back to Foxnews.com to spew your crap.
That’s probably just Dan Akerson, trying to deflect any blame.
Bob up and down on Obama.
Obama gave GM millions to become a failure. Just like you. Troll downstream.
They received billions from TARP, which was started while Bush was still president. In fact, he signed it.
I think it’s probably most accurate to say Washington as a whole bailed them out.
Shut up
Obama did the bailout when Gm threatened bankruptcy.
My grandfather worked on the assembly line.
My father worked fisher body.
I built camshafts at the Lansing main plant and after Vietnam worked at the press plant.
I’ve watched GM quality decline since Obama left his taint on America. If you can’t handle the truth, there’s a place where you sit that you can stick it.
Headlight issues on Caddillacs only lol try Corvette C8 & C7 i had a Corvette C8 & 2 weeks into owning the car I sold it the paint was coming off around the headlights and bumper was misaligned this is a well known issue.
I’m working on being a 1st time GM customer.
Ordered a manual ’22 Camaro 2SS convertible the first of August. Six months later, GM can only tell me the order has been submitted by the dealer, but not officially accepted by Chevrolet, and that I should contact the dealer for further information.
The problem with that, and I have told them daily when i call to inquire about it is, they are not sharing any information concerning the order with the dealer either. I get the supply chain and labor issues they are facing, I work for a major automotive supplier, we are facing those challenge too, but at least we can tell you where in the queue your order is and if we are getting closer to completing it. GM gives you nothing, to the point the dealer has offered to cancel the order and refund my deposit, because they have no clue what’s going on.
If I go online and I see in various forums that the 2SS has been constrained in production, more so than other trim levels. You would think in this day and time, GM would be able to tell me, there have been some supply chain issues, but you are scheduled to be the 65th 2SS we build. That way when I call next week and they say “you’re the 62nd 2SS we’re going to build” I at least know i’m making progress. If it weren’t for reading on different forums that several people that have ordered 2SS’s have had to wait 8 or 9 months for their car, I would take the dealers offer and go order a Mustang!
I cancelled my SUV order and taking my money to either Toyota or Ford. You will most likely end up with a much higher quality product.
So i’ve reached out to Chevrolet customer service everyday (except Sunday) for the past week about my order. I’ve messaged them every time. Always the same answer, “the order has been submitted by the dealer, but not officially accepted by Chevrolet, and that I should contact the dealer for further information.”
Today I called them, the rep I spoke with asked for the VIN number and I told her, I don’t have one, it’s been six months and that’s the problem. She said the dealer should have given me a VIN. I mentioned that from what I understand, the dealer can give me an order number (which they did), but GM only issues the VIN when the ordered is confirmed and scheduled for production. She responded, “oh, you’re right, do you have an order number?” I gave it to her. She came back with “the dealer has entered your order and it had been preliminarily accepted, but I can not give you any production information.” I asked for the 4 digit status code that Chevrolet assigns to orders and she aid she didn’t know what I was talking about and that she was advised to tell me that I should not reach out to customer service for any further information, that I should reach out to the dealer for follow up information and that I should not cancel my order, “that it had been preliminarily been accepted.”
This is ridiculous. I called the salesman and told him what they told me and we both just laughed.
I think I’ll start shopping for something else tonight!
“I think I’ll start shopping for something else tonight!”
It sounds to me like you have had enough run-around, so, it may be time to do just that.
It is one thing to be delayed because of the present parts and transportation issues. It is another to be shilly-shallied about with “no one knowin’ frum nuthin’!”
I placed an order for a new truck a bit less than three weeks ago. I had an email from the manufacturer about 10 days later with a projected delivery date (end of February), AND THEY HAD ASSIGNED A VIN, PROVIDED IN THE EMAIL.
The promised delivery date may be a bit optimistic, but at least there is a VIN and that th factory has accepted the order for production.
Whatever you decide to get, I wish you the best.
Thanks.
I told her that I work for a major manufacturer, including automotive parts, and that i understood the supply chain and labor issues, we are fighting them as well. I told her, we can give you an estimate as to when your order will be filled and that, that was all I was asking for. Next week, next month, never, something!
Appears Ford isn’t much better, I can’t build a ’22 Mustang on line and they have nothing in inventory that I like!
You going for the dual exhaust 4 banger?
I hear that’s the only available model.
Call me crazy, but I want a 2SS manual convertible and there are only 9 showing on Chevrolet’s website and not all of those are manuals.
I’m one who always lends a hand when I can, so, I will grant your desires: “You’re crazy!”
:-{)}}}
(Actually, I am looking around for a used pony car convertible of some sort, and manual shift would be fun to have. I learned on manuals. 1962 Tempest 4 on the floor, 61 Volvo 4 on the floor, and a 63 Studebaker with three on the tree.)
Just an update for your reading pleasure!
My car was finally built the week of Memorial Day and showed up on Chevrolet’s website on June 1, 2022.
You would think that would be great, but I was told by Chevrolet it would take 3 to 5 weeks for delivery to the dealer. I called at week 6 and was told that it could take 8 to 12 weeks for delivery.
I emailed Mary Barra because Chevrolet customer service was useless and provide absolutely no information. Micheal, a “executive liaison” responded and said they have expedited the delivery of my car. The dealer reached out to the regional Chevrolet sales manager because my car and a coupe built a week before mine were still sitting in Michigan. The sales manager said he would push to get the cars moving.
13 weeks after being built, my car and its traveling companion (the coupe) were finally loaded onto a railcar for delivery. 2 1/2 weeks later, the middle of September, they were at the dealer, delivered on a Sunday morning with no warning that they were in route. From being built and accepting delivery, interest rates went up 3 times. The car is a ’22 model, so it didn’t get the increase in MSRP, but it did get the $200 “destination fee” increase, even though the order was accepted before that increase went into effect and it took them 15 1/2 weeks to delver after being built. ’23 models were showing up at dealers before my built ’22 was, I even test drove a couple.
I bought the car (probably a mistake) and have enjoyed it. Today marks one week of It being at a body shop, undergoing paint correction to remove what the body shop manager called rail dust from the paint, i wonder where it could have picked that up.
I 100% bought this car because of the dealer, otherwise, I would have probably walked away. They have promised to do everything they can to make it right.
Michael, the executive liaison, has blamed everyone, mainly the dealer, for the issues I’ve experienced. Not once has he admitted that Chevrolet dropped the ball and has issues within its’ supply chain or that its’ antiquated allocation system is worthless, unless you live in a big city.
I will probably buy a used car from the dealer or a new one from their Ford store in the future; but due to Chevrolet and Michael’s inaction on the delivery issue, the interest rate issue, and the absolute silence while dealing with paint issues when I brought this up before, I will never buy another GM/Chevrolet product.
I hope the body shop can get the paint issues cleaned up and do not have to paint anything. If that happens, they are going to wish I had bought a Ford!
Chevrolet are you listening, Do you care !
My 2014 Silverado, 2500HD has small cracks in the dash as noted in comments in this thread. Occurred about 60,000 miles then thereafter. My truck now has just 105,000 miles on it and has been dealer maintained since I took delivery and never involved in an accident. When I asked about the crack(s) Customer service at Chevrolet has made it clear that they bare no responsibility whatsoever. Although I believe the cracks happened when the vehicle recalls were being done.
We have cars that are 30+ years on the road with no cracks in the dash even after accident, or maintenance. Shoddy design, materials, and manufacturing. Lack of care/concern by GM speaks to the loyalty to customers vs customer loyalty to GM.
GM’s valve train problems on their big newer V8 is just another line of issues that they don’t want to deal with .Stick the customer with the bill and no accountability for corporate. This reminds me of the huge intake manifold issues they had with the 3.1 V6 a very expensive repair problem that GM knew about but wouldn’t stand behind it for the benefit of their loyal customers. GM lost the number one spot maybe forever. GM corporates unwillingness to stand behind their product is a big part of it.
GM will not recall these engines though the failure rate is diabolical by six sigma quality standards. At best (and thats a long shot) they may increase warranty to 100K miles – but I doubt it as it will be admitting its a problem. But many of us now drive our cars and trucks to well over 100K miles and the additional warranty is no peace of mind when you know your engine has a reputation for major breakdowns and most likely you will be out of warranty. The real fix is to address the issue and correct the design. And remember GM’s response to the transmission litigation is that it should be thrown out as its a design error not a manufacturing problem!!!! Save your money.
I have a 2022 yukon denali xl. Worst infotainment system EVER. Everything goes through Google assistant. If I want to call a contact on my phone, it’s pot luck whom it will connect to. It might connect to a plumber, butcher, or doctor with a similar name as my contact. Once in a while it will connect to the actual person in my contacts. I’ve been driving suburbans, yukons, and escalade for over 30 years. Never had a problem with a map, heads up display, or making a voice activated call. Not happening with this truck. Truck currently has 600 miles and 8ve talked to gm assistance at least 5 times and no one has a fix. It seems as if you cannot do anything without going through Google. You can’t turn it off and it will be the next class action lawsuit. It sucks
How can you write an article like this and NOT mention the BOLT EV batteries?! Cars bursting into flames usually warrant a little press attention
Battery technology isn’t up to pace with progressive politics and natural climate change. But if this technology is crammed down our throats, the Battery evolution will increase at the pace of the cell phone
Can we please have even ONE damn topic where someone doesn’t have to teach us a political lesson … Dan.
Sorry for your sensitivity
Why are those who only choose to talk “smack” on GM even on this forum? Are they going to file a “class action” lawsuit just because they don’t like GM? I don’t get it…
Here is the answer, GM will cost cut to save a dime now KNOWING it will cost a dollar tomorrow.. Time to flush ALL GM management!
I own a 2013 Sierra 2500 and had the two broken head bolts within two years. Dealership stated GMC got a “bad batch of head bolts” leaving me scratching my head. I’m constantly listening for the tic tic tic of a leak from another broken bolt.
I also have had one headlight replaced and could use another due to condensation inside the housing.
The wheel wells on the fenders are rusting out and have been for years now. I’ve owned more pick-ups than I can count and have never seen rust until they were 15 years old or older.
The bottom line is always the same …it’s not GM’s problem unless enough people get together and sue them. Sadly, as much as I have remained faithful to GM, I doubt I’ll be replacing my current truck with one of their “on the cheap” builds. Especially after this excellent article exposing them for who they are.
My dad, mom, aunt, and brother worked for GM in louisiana and I didn’t get a discount when purchasing my vehicle. With all the non- stop problems since signing my contract I think GM should pay half
Of my car off as a courtesy. Especially since I’ve had nothing but chevys since 2009! I need to speak to someone at GMC ASAP!
Canon man! Buy Chinese cars to help my son, Hunter
Lol . Everything is stuck in the harbor with covid.
My ’17 Colorado diesel had recurring particulate failures while under warranty. The dealer billed GM around $500 for each replacement. After the 6th failure, I called a GM customer service representative who gained agreement to replace the entire exhaust system ($3,500) and provide a 100k mile no cost powertrain warranty. No problems occurred after they replaced the exhaust. And I was very happy with the extended warranty. I love my Colorado and am happy overall with GM. GM does to step up to better manage their reputation which is dragged down when they sometimes dig in and ignore problems.
We have a Bolt. Waiting on a battery replacement. Enough said.
G.M. has been building vehicles for over a hundred years and they still can’t get it right.
Now they are going to go electric?
Toyota
This site is just ridiculous.
Just like customer service.
1. By Killing Americans with cars that actually Kill their owners.
2. By making defective engines that fail and drag down the value of the owners that weren’t Killed by their vehicles.
3. By making defective wheels so owners who haven’t yet been Killed have to spend thousands to replace wheels barely a year old. Who said wheels weren’t consumables anyway.
4. By Lying about how many Americans GM Kills each year.
5. By paying Mary Barra $20 Million Dollars for Lying about Killing Americans.
That infuriates customers.
Dude, you’re going to give yourself a heart attack with your crazy rant.
Its ok Mary. The entire world is going crazy. Let him get it off his chest.
Ordered a 2021 2500HD on March 24, 2021. They finally built me a 2022 2500HD on November 4, 2021. Emailed Mary Barra January 2022. Got a call the next day from GM telling me they’re working to find my truck. It’s now February 5, 2022 and all I have been told is that my truck is sitting in a non GM lot waiting to be delivered. No holds on it, they just don’t know when it will be taken to the dealer. Frustrated beyond description. Neither the dealer or GM seams to know anything. It just plain sucks.
They know it’s sitting on a “non-GM lot” but they don’t know when it will be delivered. Perhaps it’s one of the many manufactured without chip/electrical components and stored until they receive the chip/electrical component(s). Good Luck!
Nope. They told me there were no holds on it. Just waiting on a truck to deliver it. Thanks for the luck…I’m gonna need it.
I had to have full engine replacement on my 2019 GMC AT4 when the engine hit 90k. Cost $8500. I’m not a gearhead but the mechanic explained it to me as in their pursuit to make more fuel efficient they basically created almost like a direct injection and it caused carbon build up. Not sure if that makes sense but either way the 6.2 used to be a reliable engine and I have had many of them and this truck had regular oil changes at the recommended intervals. I also have a 2020 and I am certain I’m gonna have the same issue.
Waiting on new truck order..was produced after 17 weeks on Oshawa On plant..Now awaiting shipping since 2-24-22 but it just sits there with no plan..GM seems to be covering up any news of shipping problems..Meanwhile customers like me lose value in trade in , interest rates rising , paying sticker price to get no information…How much do we lose to stay a GM customer ? Now the 2019 I’ve had to drive another 5 months has passed over 36k with 37000 miles and back window started leaking and stained headliner and GM doesn’t help or warrant …Really !as
Let the customer know more about the vehicle they are paying top dollar for !
Same. Except we ordered in jan. Still no truck!
Yeah we’re done too. Ordered an “ in transit vehicle 2500 HD high country in Dec
20k down financing obtained. Still no truck. Payment due. Unknown due date. Feeling like we were taken for a bad ride. 86k 2022 2500 high country. Worst experience of our lives buying this truck and we don’t even have the damn thing. When does this become a legal issue? Soon I hope.
I love my 2016 GMC Terrain but there is one thing that is really eating at me. This is a 2016 … and I cannot update the navigation maps anymore. This is crazy that there is no flash drive available to be able to update to current maps. I can’t believe GM would just abandon it customers this way. I have to use a garmin in my car in order to have current maps. This is crazy… it is a 2016 for God’s sake….
Curtis Ross:
I feel for your need. However, I have resolved myself that five years in the digital, electronic, network world is equivalent to a century of obsolescence in the physical real world. Computer programs and equipment at five years of age are non current.
I worked with NCR equipment and programs for several years. Their stuff became obsolete after 2 years. NCR headquartered in Dayton, Ohio went defunct and closed. The trade name NCR was acquired by a group and restarted as an ATM and point of sale equipment company in the South.
The Federal Government had tons of NCR equipment and software programs that became white elephants.
NCR was usually low bidder on government computer equipment and software along with Control Data.
So no surprise here with a five year old digital product. Rotsa Ruck getting an update from GM.
Given time Tesla owners will probably experience the same.
Very dissatisfied with the entire buying/leasing experience. In November 2021 I gave a 2000 deposit as I ordered a 2022 Chevrolet Silverado 6.6L Gas LTZ Standard bed and was told it would be delivered in January. Since then I have been told numerous times “waiting for a build date” and finally that was January 25. I was told normally 4-6 weeks after the build date but then several more delays pushed that date out because there are no truck drivers where it is being manufactured to transport it to NC where I live and the dealership is located. It is now April 21, 2022 and the latest shift of dates was from April 25th delivery to me to potentially May 7 delivery to the dealership. The dealership offers no hint of reality, is less than forthcoming with information and I continue to wait after 5 months,,,,,I’m losing all faith in this dealership.
Sounds like your dealer gave you a delivery schedule more common pre-pandemic to secure your order. When I placed my order for a Tahoe they told me at least 12 to 14 weeks or longer from when GM accepts order and not from dealer placing order with GM. Some dealers were even honest enough to tell me they had no idea on delivery weeks from order date as GM tells them NOTHING and the whole ordering thing is a disaster for both customer and dealer. Also why is your dealer asking $2K deposit? I haven’t heard anyone asking for anything more than $1K unless its one of those “special, very hot in demand” vehicles. I ended up cancelling mine and getting refunded due to lifter and push rod issues on the 5.3 & 6.2L engines and still waiting to see what will GM do to correct this issue with a fix and not with warranty….or I will buy another brand. A 100K miles extended warranty is no good if you drive your truck 200K miles. Good luck – your truck will eventually arrive and hopefully with the options you ordered.
Where’s the CP4 fuel pump debacle on the LML Duramax engine? It had, and I believe still has, a class action suit going due to failed fuel systems that can cost in excess of $10k to repair. GM knew full well long ago that they had an issue but they elected to just ride out the storm, repair the trucks that actually failed under warranty then leave all the rest of the unsuspecting owners holding the bag for failures after the warranty ran out. Scumbags. I’ve been a lifelong GM guy but I simply do not trust GM any longer. They’ve been buying cheap components for years now and I’ve finally had enough. I asked GM Customer Care for help on a truck last year that was just out of warranty on miles although it was only 2 years old. The problem was due to some piss poor components and going the cheapest route, it should have never happened.
They said there was nothing they could do. I said if you don’t help me out here I’ll be going to the competition after decades of GM loyalty. At that point they walked me out the door. I just bought a new Ram truck after piles of Chevys and GMCs. If the Ram doesn’t pan out to suit me I’ll buy a Ford next. My wife has driven a couple of blue oval products lately and they’ve been as near flawless as any vehicle we’ve ever owned, unlike our recent GM experiences.
The problem is the Obama taint. Everything Obama touches or had involvement with carries a taint.. Everything.
Fool
Here is the big problem with General Motors , at one time 30 years ago , for every 3 hourly employees there used to be 1 Salary person… Today especially after the planned fake bankruptcy, GENERAL Motors has 3 salary employees to 1 hourly in the United States Operations. So with that in mind the company is very top end heavy , so the companies response to over run on cost is to blame the hourly work force and their Union. In return the company buys garbage parts from China and justifies it as the Salary side rakes in their bonuses. In the meantime media talks trash about employees being overpaid and uneducated and diverting attention to what’s really going with General Motors and how the Salary folk rob and rape the companies bank accounts again and again …
GMC sucks I’ve tried to order a new Denali since August of 2021. Tried to order 3 different times in 2021. Then had to order again in February and still hasn’t been accepted at factory. Now the salesman is telling I might have to wait until next year. This is BS. Dealership will have my deposit of $2000.00 for over a year. Now I have to pay a higher price for the same truck I have been try to order. GM need to get their head out of the clouds and start caring about it customers.
The GM ordering system is a total failure. Yet, the dealers knowingly take your down payment. And GM wonders why their customer service ranks last amongst the big 5
GM is tainted by the Obama curse. Everything the great divider touches turns to crap. Including the dealership.
My car sat in the dealership parking lot before I found out that they never had the parts.
And I’m sure Obama is responsible for your hemmeroids, stutter, low income and obesity.
The only hemroid I have is you. Sphincter boi
Well Jim. You were my favorite hemroid until I scraped you off with a sharp rock. Now you’re nothing but a shriveled scab.
Had a GMC Yukon Denali 2011. Average cost of maintenance starting 2014: 4500$ per year. Gave it away in August 2022 after spending 37000$ And to buy it and over 50000$ in maintenance. Worst piece of garbage ever. Everything breaks: AC 3 times, suspensions 3 times, gas tank pump etc etc etc. Just baught GV80 Genesis, very happy, we’ll see long term. Wife getting Genesis G70 sports. There you go GM, 150 000$ we are not giving you. Keep making crap.
I have bought gm vehicles my entire life except for a 1969 mustang Mach 1 with a big block. That being said my silverado is a rusty piece of sh1t ! I will never buy another one because they will not use quality metal ! Iam saying my brake lines was replace before I needed brake pads or a battery . That’s bullsh1t the way they rust so bad . Spare tire brackets won’t even hold up tire and rim because of rust .
You can thank the obungler.
I purchased a 2023 Cadillac XT5 in late January. I only had 2400 miles on it and somehow, I picked up some road grime on the passengers’ fender and two doors. I tried Turtle Wax which is one of the best to remove Bug & Tar. Some of it came off but some penetrated the clear coat and stained the paint. This was difficult to understand because the clear coat was still intact. I brought the vehicle to my local dealer (Capital Cadillac in Smyrna, GA) The autobody shop tech and manager were shocked at what he saw. He tried some 400-grit sandpaper and was able to remove some but on some the clear coat disappeared. I was told the clear coat was insufficiently applied and defective. He told me it would have to be repainted because the paint was stain and that it should never have happened but would be covered under warranty. I was to come back in a week for the work to be done and I would be given a courtesy vehicle. I called back the day before the work was to be done and was told the autobody manager was out on a leave of absents. I was then called back by the service manager (Doug Pierce) and I explained the details. Without even seeing the vehicle to speaking to the autobody tech he told me the work would not be done because the vehicle was purchased at another dealership. I did try to purchase the same vehicle from Capital Cadillac, but they told me it would take 7- 8 months to get one. I was never treated like this, and I had gone to this dealer with my previous Cadillac for years. I called Cadillac Customer Care (Mary) and they were shocked with the dealer’s response. Mary called the service manager, and she got the same response. So, after a couple of weeks going back and forth with the dealer and Cadillac, they came back to me and said this was my problem and they would not honor this under warranty. Both the dealer and Cadillac disregarded the expert opinion of the autobody tech and autobody manager. No one else has ever inspected the vehicle. I have brought it to three autobody shops in the area and they ALL said this was a defect and should have stained the paint. I bought the Cadillac because of quality, technology, and the outstanding service at $60K I feel I have been taken for a ride. Totally dissatisfied customer! Don’t waste your hard-earned money on a Cadillac. I was better off with a Honda.
Take your issue to the consumer complaint unit of your state’s Attorney General’s Office.
I can add a couple additional issues.
1) K2xx GMC Sierra Headlamps are worthless. Added Morimoto LED plug in headlight bulbs and replacement Morimoto LED Fog lamps and corrected this issue. The TSB to raise voltage did nothing.
2) New T1xx GMC trucks coming in with a single speed transfer case is a disgrace. The option forced upon us to acquire a two speed T case is to purchase the off road package which comes with gravel throwing tires and reduces fuel economy by 1 mpg over street tires. My short road is chip and seal where my X31 equipped tires throw gravel all over the state. A 2 speed transfer case is not only for off road. Many times they are used at boat ramps where 4Lo can greatly reduce stress on the transmission.
Overall I support GM and am happy with my GM trucks but these cost cutting measures and money making schemes only infuriate customers.
I bought a 2017 Equinox what a joke sound system caused issues constantly. Bought it for the hands free and fuel mileage. Mileage and sound system sucked. Declared I would never by GM junk again. Bought a Ford F150 put 245000 miles on it and decided I’d give GM another chance, bad idea! New GMC Terrain with 6000 miles passengers lumbar leaked oil everywhere in the rear floor and today the sound system and OnStar went out. I think I’ll go over and see the Ford guys again.
General Motors is not accredited with the Better Business bureau. Go figure with the multiple complaints and then denying there is ever a problem, what does anyone expect. In business for 115 years and are not accredited with the BBB, sad very sad. I have a 2015 Silverado with multiple issues. Grounding problems causing multiple problems. One problem was that the engine would just die in the middle of a turn while driving. I fixed that myself because you can’t find a GM mechanic that will ever say yes that’s GM’s problem and we will fix it. 3 years or 36 k mile warranty for bumper to bumper. Sad. The paint on my truck started peeling 3 years after I bought it. GM says ” sorry not our problem anymore because of the warranty. Apparently General Motors has no faith in their prepping and painting procedures, otherwise the warranty would be longer. I guess they think “well the paint is failing, and the warranty is up, maybe they will just buy another truck from us and we will give them $hit for their truck because the paint looks like $hit”. Never again will I purchase another GM product and neither should you. I have found personally that General Motors does not care one bit for their customers as long as you make the first purchase, they got your money and now they can sit back and laugh.
I agree with you wholeheartedly. I unfortunately have been a sucker for way too long after being stung with a 2016 GMC Canyon that had control module issues (which GM did nothing about), then a 2018 Canyon which had torque converter problems immediately after purchase (which was temporarily fixed by changing transmission fluids), and now a 2022 Silverado which is basically controlled by Google (which kept telling me there was a problem yesterday probably do to ATT’s glitch). GM’s master plan of forcing us to purchase an OnStar plan and a data plan from ATT to use features that we have already paid for by their overinflated vehicle price should be cause for a class action lawsuit. Although they are already in several lawsuits due to valves, lifters, engines, transmissions, and brakes, maybe another one would open someones eyes.
It could be that CEO MB should start earning that outrageous salary that she is being paid and start fixing the problems.
I personally will never purchase another GM product.
After many years and new GM trucks, I’m also done with their garbage and lack of commitment. I feel the industry is getting so bad the government should be stepping in.
No Government PLEASE!! They can only screw things up worse. GM is bad, but our Gov. is the worst idea yet to run anything!
You can thank bill Clinton for brokering the sale of General motors to China in 1997
A fine dog and pony show.
I was sold a severely damaged Silverado 1500 truck as new, by a cheverolet dealer. I Sept of 2022. I returned it and got a full refund. Tired and stressed out, I found one with the options I wanted a 100 miles from me. Problem was, it had more options than I could afford. I bought it anyway and being in a drained state of mind, I didn’t make a good deal. The 2022 Silverado 1500 Ltz has been one problem after another . The roof leaks, the number 8 fuel injector went out. I got stuck in a rain storm, towing a 7000 pound travel trailer with no trailer brakes, because the Chevy brake controller was bad. Putting my family in danger. The truck takes off by itself if making a hard right and accidently hit the cruise control flapper. It trys to return to speeds it was set for on the interstate. I have been asking for help for a year and a half. It cause me to have a minor accident in a parking lot with a curb and shopping cart. I drove a service Manger around and showed him, ( the dealership that repaired the injector). He contacted Gm, no reply. After 3 months I quit calling. The dealership I purchased from snaps at me now ( I have told you I can’t do anything about it). The reason I bought the truck, was because, I wanted the trailering camera system. It took 6 months to get it. It worked 12 hours, I used it on 3 camping trips. My truck has Bluetooth and wifi, so why is my trailer camera attached to a 40 foot cord? Hey GM, we have wireless technology now. Since the rear view mirror in my truck is a camera, why does it not show what is behind the trailer when the trailer camera is in use?. If Gm is not going to step up and make a wireless camera system for my truck, then why are they holding customers hostage to their outdated camera system for a 2022 truck. They could release it to the aftermaket builders, so they can make the (invisiable trailer camera) a wireless camera that actually works with the informat system. I been calling Gm for 2 weeks and receiving lie after lie, say they will call me back. My back is against the wall. I am going to be forced to seek legal counsel. The front parking light and blinker works randomly after being repaired. It brakes hard with nothing is around it on the interstate while in adaptive cruise. I am afraid I am going to get rear-ended, if anyone is ever behind me, when it malfunctions. The headliner is water stained up and it smells like it came out of a junkyard, because of the mildew smell, from the roof leak. It has 14k miles on it. It cost 63k before tax, title and license. I still ended up with a severely damaged truck, it just cost me more to buy it. Now it will have a low resale value because it will show up as being in a accident. Apparently customer service is useless, they refuse to return a phone call after two weeks of false promises.
You are. Not going to hear from gm barra to busy counting her money i called gm after dealer said contact gm after in for part without truck 34 days no incentive from gm ser mng no help dealer mng no help contacted him twice did not even respond back i have talked to legal counsel gm still no response i did contact gm they said they would get back to me NOT I bought this truck cash at leadcar in yorkville ny oh yeah they told me it was the cold weather BS