CR recently put out a report entitled “10 Least Satisfying Cars, According to Consumer Reports,” which ranks new vehicles based on the average degree of owner satisfaction reported by its readers. CR also used its own road test and reported reliability scores when deciding where to rank vehicles on the list.
This study indicates the Chevy Trax is the third least satisfying vehicle to own, behind only the Ford EcoSport and Toyota C-HR. While the Chevy Trax has decent reliability ratings, per CR’s data, owners report a less-than-stellar driving experience and substandard ride comfort, along with poor value for money and lackluster exterior styling. Only 37 percent of Chevy Trax owners say they’d purchase the same vehicle again, compared to 64 percent of Volvo XC40 owners – the best-performing model in the subcompact crossover segment. Owner satisfaction remains low across all Chevy Trax model years CR has data for, which includes the 2015, 2016, 2017, 2018, 2019 and 2020 model years.
Small crossovers feature prominently on CR’s list of the least satisfying vehicles to own. Of the ten vehicles on the list, eight of them are subcompact or compact crossovers. This includes the Cadillac XT4, Jeep Renegade, Jeep Compass, Infiniti QX50, Nissan Rogue Sport and the aforementioned Trax, EcoSport and C-HR. The Kia Forte and Infiniti Q50 sedans are the only exceptions. Poor ride comfort and value for money are often cited as reasons owners did not enjoy their subcompact crossover.
Chevy Trax sales totalled 6,259 units in Q3 2021, a decrease of about 79 percent year-over-year. This decrease was mainly due to inventory shortages as a result of the ongoing global semiconductor microchip shortage. The Trax also has internal competition from the Chevy Trailblazer, which is more up-to-date and solves many of the issues owners had with the ageing Trax – including exterior and interior styling and overall refinement.