American data analytics and consumer intelligence company J.D. Power has released the J.D. Power 2022 U.S. Electric Vehicle Experience (EVX) Ownership Study, providing insight into the electric vehicle ownership experience, including satisfaction. Notably, the Chevy Bolt EV ranks at the bottom in terms of overall customer satisfaction in the mass market battery electric vehicle segment.
According to the latest J.D. Power study, the Chevy Bolt received a customer satisfaction score of 687 points in a 1,000-point scale, placing it last among the six mass market battery electric vehicles studied. At the top of the list was the Kia Niro EV with a score of 744 points, followed by the Ford Mustang Mach-E (741 points), Nissan Leaf (708 points), Hyundai Kona EV (692 points), and Volkswagen ID.4 (692 points).
The J.D. Power 2022 U.S. EVX Ownership Study was conducted in collaboration with EV driver app maker and research firm PlugShare, and is based on survey responses from 8,122 owners of 2016 though 2022 model-year BEVs and PHEVs. The study was fielded between October and November of 2021.
With this in mind, it’s not terribly surprising that the Chevy Bolt EV faired so poorly. As GM Authority covered previously, General Motors recalled all Chevy Bolt EV and Bolt EUV models last year due to a battery manufacturing defect that was tied to several fires.
Despite the poor performance of the Chevy Bolt EV, the J.D. Power 2022 U.S. EVX Ownership Study did indicate an overall positive experience for electric vehicle customers.
“We know from our research that many consumers have concerns during the purchase consideration process with aspects like battery range and vehicle charging. However, once someone has purchased a BEV, they’re pretty much hooked,” said senior director of global automotive at J.D. Power, Brent Gruber. “What will keep first-time owners coming back to buy another BEV is the compelling experience with the safety and technology features, lower service and maintenance costs, and pure driving enjoyment.”
To note, the Chevy Bolt EV and Bolt EUV both ride on the BEV2 platform and feature a 65-kWh battery pack. Output is rated at 200 horsepower and 266 pound-feet of torque, with 259 miles-per-charge for the Bolt EV and 247 miles-per-charge for the Bolt EUV. Production takes place at the GM Lake Orion plant, however, production has been stopped until at least the end of February.
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Comments
Of course, the “Mass Market” segment leaves out Tesla, which scores the highest overall, obviously:
“Tesla Model 3 ranks highest overall and highest in the premium BEV segment with a score of 777. Tesla Model Y (770) ranks second. Overall satisfaction in the premium segment averages 770”
Talking about EVs, without mentioned Tesla is almost meaningless, considering their market share.
Politics. You can’t get away from it, even in the car industry.
People rated their cars based on their level of satisfaction with them.
What does this have to do with politics?
I’m speaking of J.D. Power’s decision to exclude Tesla from the “mass market” list despite selling more EVs than the rest of their competitors in the list.
The model 3 was included in the “premium” BEV category. The article refers to the “mass market” category. Are you advocating for the Model 3 to NOT be considered a “premium” vehicle?
Every other article about this survey says that the Model 3 scored the highest overall.
Also yeah, it topped the premium market.
This article, doesn’t mention it at all.
It doesn’t really matter I suppose. Eventually we’ll get to see gm at the bottom of that list as well.
The distinction is arbitrary. What makes the Model 3 “premium” and the Mach-E “mass market”? If there is a disparity between Tesla and its competitors, I would want to see it on the same chart.
The only difference is unionized factory.
Yes. For example, the Ford Mustang Mach E MSRP is $43.900. The Tesla Model 3 SR+ is $44,900. So despite the negligible difference of $1000, why is Tesla grouped differently with this base model? Could it be that the real reason for leaving Tesla out of the conversation is that, like the Biden (AKA wet 🧦 puppet) administration, the real issue at hand with the lack of acknowledgment is that Tesla different use a unionized workforce? “It starts with a T and ends with an A and has ESL in the middle.”
It’s understandable why the Bolt is rated so low given the very public fire crisis, but what surprises me is how low the Volkswagen ID4 is. I did not expect that.
GM’s future is EV’s. That’s scary!
I agree But that was less than 1% of the batteries we have 2 of them and are very satisfied,, extremely dependable and reliable very good cars consumers are missing out
My “Experience” was so wonderful with my new Bolt Premier, That I traded it for a new BMW and went back to ICE. I wanted an electric car because I drive about 80 miles a day, but between the terrible charging network that cannot match Tesla’s network and the terribly long charging times for the Bolt (love or hate Tesla they have those two down), to the fact I was not allowed to park in my parking garage at work due to fire risk, so I could not drive it to work. I could not park in my driveway as I live in a urban area and did not want to park it against the house and was advised not to by GM (so many feet from home incase of fire which meant I could not use my new expensive charger and had to charge in parking lots) and them reducing range to 80% I already live in Upstate NY and the range was terrible in the cold as it was to put it nicely. Enough was enough. It should not of turned into a logistical nightmare to own a new vehicle we all have enough going on in life.
No surprises here folks.
Bryce,
Did you have to give back the government rebates? What happens to all those taxpayer dollars doled out to get “everybody in” an EV when they don’t like the car and go back to internal combustion?
The Bolt is a mess, as you describe, but what’s really bad is the government is subsidizing something that folks are ultimately dumping. I have to question the wisdom of that.
I have a friend who got a Cash for Clunkers rebate during the Obama years. The program was set up ostensibly to get old polluting cars off the road and give Americans $4,000. to spend on a clean new car. Only certain “clean” cars qualified for the government freebie. So my friend trades a pretty nice Ford Explorer in for a Volkswagen Jetta TDI. The government approved of the little German sedan and its clean diesel technology. The Ford is scraped and had its engine purposely seized so as to destroy it and off he goes in his new VW. The planet is saved! A dirty car is off the road! Taxpayers partially funded his purchase but it’s okay because it was for a good cause, right?
Except it turns it wasn’t. The Volkswagen TDI was later revealed to be designed to cheat the EPA and other organizations like it across the globe. Turns out its Diesel engine polluted….quite a bit actually but it was programmed to know when it was being tested and it went into a reduced power cheat mode. VW ended up buying the car back from my friend and everybody else.
So what happened to the $4,000.? Well it was just wasted. The Explorer traded in and destroyed was actually cleaner than the diesel VW so nothing was accomplished; harm was actually done. Government should just let the marketplace decide and stop trying to push consumers into products they deem to be preferable.
The Bolt has not qualified for federal rebates of 7500 or any money in some time so there was nothing to give back because I didn’t get any. I may of gotten a small state rebate, but considering I’m in the the highest taxed county in the highest taxed state, if I did get something small I do not feel too bad as I’ve paid my fair share and more for taxes. I also lost money to get rid of the little dumpster fire on wheels that I couldn’t use like a regular car. This is not an EV issue this was a GM issue not handling a huge problem quickly or efficiently. I would still own it if they figured out how to handle the situation better. I have nothing against EVs but I also have nothing against ICE vehicles.
You didn’t get the fed rebate but Chevy discounted the Bolt to remain competitive. You didn’t overpay. but I agree with you that battery fire was a deal breaker.
What I mean by loosing money was the fact no one wanted to pay anything for it even in this used car environment because they knew they couldn’t sell the car for a long time, and would have to sit on it. I took a bath trading it in but didn’t care so I could have a reliable way of getting around. It was a perfectly capable little car except I was not allowed to park it anywhere and had horrible range in the cold especially when they chopped 20% off the range.
The Explorer was not cleaner than the program doctored VW’s. Get your facts straight. VW lied about their EPA numbers but they still had less NOX then the Explorer clunkers that didn’t even have 10 mpg.
Hey Matt,
I believe the original vehicle, the Explorer, complied with all applicable US emissions laws while the replacement, the TDI, turned out not to comply and instead relied on a cheat system to conceal that fact.
You are absolutely correct sir. But, even with the bogus algorithm generated numbers that some weasel at VW lied about the facts are that a properly running diesel VW generated less pollution than the Ford Explorer’s emissions that met the EPA regulated compliance laws at the time. For crying out loud the Explorers were still using PCV to keep from blowing out the valve cover gaskets. And seriously, how many decent running Explorers met the clunkers fate unless they were the rusted out monstrosity’s in the North East?
While Cars for Clunkers was not a resounding success, it was at least a policy that has helped change the direction of manufacturers’ plans to finally address the carbon problem that the marketplace failed at. The federal government got $2.2 Billion and states got $2,8 Billion in settlements with VW. Cars for Clunkers spend was about $3 Billion, Do the math. And of course VW TDI were only a fraction of the sales under the program. These were the top 10 sellers:
Toyota Corolla.
Honda Civic.
Ford Focus.
Toyota Camry.
Hyundai Elantra.
Toyota Prius.
Nissan Versa.
Ford Escape FWD.
The GM Authority take will read that it will all change once production restarts.
There is an electrek article questioning if the Bolt is done:
“Burned out: it’s looking more and more certain that the Chevy Bolt is dead”
Um, no, Bryce, you’re not in the highest taxed country by a long shot. Scandinavian countries, for example, tax over 50%. And have the highest quality of life scores anywhere. Just sayin’
Why didn’t you get a Tesla instead of a BMW? Similar money, but still EV, and l, as you note, Tesla solved all of your issues with your Bolt. It sounds like there’s more to this story.
He said, “county”, not “country”.
I said COUNTY and I live in NYS. I did not purchase a Tesla because there are not enough places around me to service the vehicle. We have one Tesla service center for a 1.5 million person area which I have heard not good things about from multiple friends who own them, compared to 10 Chevy stores. I look at the whole picture. I was not dead set on electric or gas, but decided to go back to BMW until either Tesla has more service centers to get the car done quickly or until there’s a bigger range of electric vehicles to choose from. There’s nothing fishy or more to the story. It’s simple the Bolt was a nightmare because of the recall not the vehicle itself and I could of bought whatever I wanted but looked at the bigger picture and wanted to make sure I had a vehicle that I not only liked, but one I could get in and out of service.
Your situation was quite unique.
80 miles commute in winter is not a problem with the Bolt..
The recommendation from GM was a legal cover for a very small risk ( 16 fires, none lethal, out of 140,000 cars). I charged my 2019 Bolt mostly as recommended, 10 feet from house.
My battery was replaced in beginning of December and it’s WONDERFUL. No issues.
The Chevy boat is a very dependable and reliable car we own 2
You won’t use Tesla service in years… I own two and I took the Y to the service to look at a tiny oil drop below each oil filter when it was brand new, and I knew it was because they didn’t clean it when tge assembly the Y… 25.000 miles after that it hasn’t been into service any more… the model 3 is 2019 and it has never been into service… they don’t need brake pad replacement, no services, just tires… and any tire shop can replace it… and btw I own an Auto Repair shop, I’ve been used to thousands of different ICE vehicles and I’ve owned a lot of ’em… I can say the Teslas are far better than anything I’ve owned or repaired, not just the car, the whole experience…
Shows you how pointless these ratings actually are. We just bought a Bolt and I can tell you it’s the best car we’ve owned to date. That includes a history of luxury car brands like Audi, BMW, Mercedes, Tesla, and Porsche. The value of this car, especially used, is hard to beat
Make sure you’ve had the battery recall done on your best car ever, or it might burn your house down.
You’ll be relieved to know it’s already done. And one of the main reasons why I think it’s the best value people don’t know about. New battery packs in these cars makes them effectively brand new.
Agreed. My last car was a Toyota Camry, and before that a Jetta TDI. This car is so much better ( AND CLEANER AND QUIETER).
8 fresh years, 100,000 fresh miles, 259 miles range (21 miles more), and better fast charge profile.
What is there not to love!
I use my Bolt to drive 140 miles to work, each way. That’s 280 miles in a day. Even in the winter, I have the range. I top off at the charger during the day at work and drive in back home. No worries, way cheaper operating expenses than an ICE car.
I will pray for you my friend my god protect you from a very brutal death of burning alive with that abomination of a car.
Concerned for you:
Thanks for the concern for we Bolt owners, but really, you have a much greater chance of being struck by lightning on the Golf Course….
Bolt owners are all getting brand new batteries anyway.
I know gm is careless and won’t do anything until they are forced either by legal chargers or because the media makes them. Alls I will say is the ignition switch situation that the knew about for over a decade and did nothing until they absolutely had to.
NONSENSE!!!!
No one was hurt seriously .
Gas car fires kill hundreds every year.
Cry more
And the fact gm isn’t going to make any this year, or anymore for that matter. Shutting down all the production to fix the bad ones they already made. gm says they will be the EV leader. They already are, in total loss EV recalls.
Daniel
LG’s fault. LG is paying for the recall.
Well look at it this way, LG is paying for the battery replacement but until it’s called the LG Bolt it will be GM who pays for this disaster in the long run.
Keep pointing the finger and keep crying
Pete
That wasn’t my finger.
@ Peter G
Wait I thought it was called the Chevy bolt? Are you claiming it’s called the lg bolt?
TR
The only people who give a crap about the battery recall were never going to buy a Bolt anyway.
Well if you use that logic that’s pretty much everyone since the Bolt wasn’t exactly a sales champion to begin with. And if that’s the people GM wants to join their EV revolution going forward that boat has sailed.
TR
We’re you expecting Silverado sales numbers?
GM cancelled other platforms that sold way better numbers than the Bolt ever did in any model year so no I wasn’t. But throwing all your eggs in the EV basket when you can’t even produce a product that sells isn’t exactly business smart. I get it they are chasing the stock price and profits which is ideal for the executives severance package but the Bolt isn’t exactly paying for itself.
Switching to another technology is always expensive and takes time, but the EV revolution will sweep away GAS the same way that HORSE AND BUGGY was swept by automobiles.
Yes, the Volt and Bolt are not money makers, but so much was learned meanwhile. The Volt battery is fantastic. My 4.5 year old Volt still gets 60 miles city range in the summer!!!
Both are great cars, and the battery technology was sound except for the very minor fire issue of the Bolt. Too bad, the Bolt would have likely been a break even vehicle if the manufacturing went long enough.
Wow so cool 60 miles that’s awesome what an achievement
Ya, that is 60 miles on a hybrid battery that was rated at 53 miles city/highway when brand new!
I drove the hybrid 2 years at around 85-90% EV use only. Saved $1300 in gas alone for the first 5,800 miles for the first year (and gas was super cheap that year). I have a spreadsheet with the calculations, so it is real world experience of a heavy footed driver.
Most people don’t need more than 50 miles for their commuting.
Electricity is much cheaper than gas, and it saves the environment (even in coal high electrical grids).
Yes gm is so innovating what a time to be alive. I’m so glad we only use water now to make electricity. Long gone are the days of needing fossil fuels to produce electricity.
@Dan
No, I’m just jealous because the voices talk to you and not me.
How about from now on you just respond to the words I’ve written in the comments, and not the ones you hear in your head.
Chevys name is on the vehicle not LG. But keep making excuses.
Dan, who cares? You trolls act like this is the 1st recall in the history of the world. The bottom line is all the batteries are being replaced, and LG is paying for it. Most of the 99.99% of Bolt owners who haven’t had a problem are happy. They’re getting new batteries for free.
Way cheaper operating expenses than an ICE car? Just a little due diligence proves otherwise.
Hey DT!
‘Don’t Look up!’
I have a 2017 Bolt and a Niro. Both have their advantages but the Niro has 3 more years of tech advancements and I prefer it. I’m getting the battery replaced on my Bolt for free. It’s like getting a brand new car with more range than when it was new. Since I rarely use the brakes they are like new also. I only have 34,000 miles on it and have really enjoyed it.
Don’t believe anything JD power has to say about any car! They will contact you just 2 days after you’ve purchased a new vehicle and asked you how much you like it that is not enough time you need months to see if you like the car or not! And as for the Chevy bolt outside of the body recall is an excellent electric vehicle virtually trouble-free! And ask for Tesla’s most of my friends who have them tell me they’re delivered to them with problems!
Great
The manner in which GM has treated Bolt owners certainly merits last in customer satisfaction. GM’s customer experience pulls a huge vacuum. As an owner of a Bolt if I was able to participate in this survey I would have responded with a zero. Our lemon Bolt reminds me of the Vega. GM management from Mary Barra on down should be ashamed of themselves.
How so? They recalled all Bolts, replacing batteries in a lot of them. At your request, the dealers will give you a loaner until your recall is done and if they don’t have a car for you, EV concierge will cover your costs for a rental car plus gas while you wait. Not really sure what more they can do.
I’m glad that you have been treated so well. However our Bolt was supposed to have a 250 mile range which is now restricted to 150 miles, can’t park within 50 feet of anything combustible, banned from parking in my office’s garage, etc. My experience with GM’s EV concierge (obviously a third party) is awful – have to wait days for a response and haven’t received a response sometimes. GM’s repurchase program is apparently designed to throw as many obstacles as possible. I don’t know if any dealers who are handing out loaners except during the physical battery replacement and some customers can’t even get that. Bolt owners are early adopters of GM EVs and should have been treated much better. Despite our numerous requests to discuss our Bolt situation with a GM employee we have yet to have an opportunity to do so. GM doesn’t care about their customers. GM really dropped the ball on this one and convinced this 40+ year owner of GM products exclusively to go to another manufacturer for our next vehicle. And don’t be fooled – Ultium is just another name for the same batteries that Bolts use as apparently the only change is in the module packaging.
A quick Google search shows huge difference in the LG old battery and the Ultium. Huge.
The recommendations by GM are just that: recommendations for legal purpose.
I still would charge up to 100% for a long trip, and I would go below 10% as well, but I would charge up right away “while hot”. No issues.
Your chance of a fire are exceedingly low, very very low compared to an ICE vehicle.
My battery switch was seamless and simple. No issues.
Now I get greater range, new warranty and better charging. Wow!
Not certain where your information comes from but the following is an except from a GM Authority article (9/22/2021) “While the Ultium batteries are larger, they will use similar LG pouch cells as the battery pack used in the Bolt EV and Bolt EUV”. Nearly an exact replica of the prone to thermal runaway Bolt batteries just different packaging, name, and some tweaks for faster charging. Although Kia run away from LG, GM continues to use their garbage. I’m not bashing Korea but perhaps the Korean owned KIA knows something about the Korean owned LG.
I don’t know who offered the opinion in that GM Authority article, but here is the quote from Car and Driver, Roy Ritchie July 2021:
“LG has been GM’s go-to battery supplier for over a decade, during which time both the size and chemistry of the cells have evolved substantially. Compared with the cell used in the Bolt EV, the Ultium cell, a nickel-cobalt-manganese-aluminum blend, has 70 percent less cobalt, a key to reducing cost. …..
….Here’s the neat trick: On some Ultium vehicles, such as the Hummer, the top and bottom layers can be temporarily switched from a parallel to a series connection, doubling the voltage to 800. This lets it take full advantage of the highest-output 800-volt Electrify America fast-charging stations. Fittingly, the Hummer’s ability to charge at 350 kilowatts means it can draw electricity quicker than any EV on the market today. By switching the pack from 400 to 800 volts for fast-charging, GM avoids paying for the more expensive componentry that’s required for an EV to operate at the higher voltage all the time, as the Porsche Taycan does.”
THIS IS VERY VERY DIFFERENT FROM THE CURRENT BATTERY. Please research properly.
That information about the batteries must of come from a Tesla troll. Don’t you remember what Elon said about pouch batteries not being as good as those oversized AA batteries that Tesla uses?
The Volt battery is pouch. It is great, has minimal capacity loss and is desired by rebuilders.
The Utium has a different chemistry and may be much less susceptible to runaway reaction.
Musk is amazing, and worthy of much respect for his EV production, but he can be mistaken.
Most dealers may not have spare loaner cars because of the shortage at large. You could get a rental while you wait, that would solve a lot of your problems. I didn’t even know that was possible until EV concierge directed me to do so.
The Chevy boat is a very dependable and reliable car we own 2
The Bolt has been my best new car purchase. Especially with gas costing $5/gal. I was spending $120 a week on gas before the prices were so high, (460 a month minimum) now I spend $200 a month on the cars payments, but $0 on gas. So it works great for my daily commute. (I’m not spending on electricity to charge it, because my company offers free charging, which is the only time I need to charge) It could have been made a little more soundproof, but I can still talk at normal volume and be heard fine. No, it wouldn’t be a good car for long trips, but it does fine for my daily commute of 35 miles. I can go to and from work a few days even without charging. (Sometimes the charge stations can be taken, and you may not get to use it one day or another.) I do have the standard level 1 charger for emergencies. But I never had the need to install a level 2 charger in my home. Plus, eventually, my car will have its battery replaced for free, because of the less than 1% of battery fires, and it is reported after the battery is swapped out, the range is increased even further. Then the warranty gers extended from that point. So it’s a great deal for me.
If your looking to travel the country by car, or are taking long car trips, the Bolt isn’t the best option. (But that’s also why I have an SUV.)
I was actually hesitant to drive long distances at first with the 238 mile battery, but now, with the 260 mile battery, I am very seriously thinking of long cross country trips.
Monthly, the charging infrastructure is improving.
It will not match the ease of using a Tesla and it’s superchargers (which I rented in Phoenix this month), but it is definitely better.
My battery was replaced two months back. Zero issues otherwise. The Bolt is easily the best car I’ve ever owned. I regret not filling out the survey. The letter sat on my desk for months. I also regret reading so many of the uninformed comments here. Curse of the modern age, I guess.
Yupper!!!
Seems to be a lot of ancient gearheads replying to the comments. : – }
Just like in the “good ole days” when the car replaced the horse.
Don’t you just love the virtue signaling know it alls who use one magazine article as the basis for a car purchase. I wonder why the manufacturer paid for talking points in that referenced article failed to point out that a new replacement battery pack cost was $8000 plus $600 labor. No need to figure that into the cost of ownership! And as far as battery pack disposal? I suppose one can just bury it in the sand where their head has been. Keep your helmet on and your head down. The value of GM stock is falling like a rock!
As David has commented to you DT, I bought the Volt as my first foray into Electric Drive.
As soon as I saw the cost savings, the quiet, the environmental benefits, I thought of going all Electric.
I was originally going to buy a 2016 Nissan, and use up the battery, then replace it will the 62 Kwh battery.
That plan was derailed once I knew that the used battery market was sucking up used Batteries for home solar storage. Try to buy a used Nissan 20kwh battery.
I ended up with a 2019 Bolt Premier for a super price. And now I am super happy.
Your basic argument is pure FUD, without real knowledge.
I just saw an article on a replacement engine for a warranty issue popular truck: $19,000 from the dealer. All because he did not change oil as specified.
Here is GM stock today: 50.24 USD
+13.91 (38.29%)past 5 years. Mid 2020 it was ~ $18.
The swings of up and down over a year does not count for much. The high this year was the highest ever at ~$63. So what?
What’s the “virtue signaling” you are referring to? I see posts from people who own the car. And use their personal experiance. For instance, if you pay for a battery pack yourself, yes it can be expensive. But that’s not the case with the Bolt recall. Every bolt owner will get a new battery for free. No battery fee, and no labor fee to install it. So that does not need to be figured into the cost of owning the vehicle. Especially since the battery itself, will last many years. Even to the point where it’s likely the owner will get a new car, after their bolts battery is dead. It’s like saying that the cost of a replacement engine, and the labor must be factored in with any other car. Plus there is a warranty on the original battery, so if it ever dropped below a certain life capacity, withing a certain number of years, you would get it replaced for free.
Battery pack disposal is the last thing on my mind. In my mind, instead of paying $5/gal of gas, I’m not paying for gas at all. Whether the battery can be disposed of, is not my problem. I’m not trying to save the world by driving an EV. And while there are some out there that believe they are saving the world by driving an EV, I have not met any. And I live in the Bay Area, CA, so you would think that’s why everyone would be buying an EV here.
And as for GM stock falling, I’m not a stock holder, so it really doesn’t matter to me. If I had taken a few hundred grand and bought GM stock, I would be concerned.
Sometimes the perspective is needed. Replacing this battery is a big issue because is an EV and it is costly but the whole market is in development, as the original Model T was problematic but eventually they figured it out. Truth is, ICE vehicles kill lots of people in the short and long term: fires, fumes in closed areas, daily smog in big cities, mechanical issues while driving, but we still buy them, we are used to them. Cellphone batteries had exploded and hurt people, maybe more than any other technical device of daily use but just we are promised solutions by the makers and we promise to ourselves to be more careful and then we keep buying them, paying a high price and without even worrying about the destination of the old batteries or anything else at all. It’s more of a customer service matter than the product itself, what hurts GM the most because the perception of the experience of some will remain over the satisfaction of many
Free battery????.. uh you paid for a functional battery when you bought the car! And didn’t get a functional nor safe battery! So it was replaced with a new functional, purportedly safe battery. Not paying for gas at all???? How do you think most electricity is generated? Don’t care about battery disposal? Not nice to not care about the environment. Don’t care about GM stock price? Perhaps you will have a different perspective if GM fails and you look to get parts for your non-functioning vehicle. But save away while choosing to live in the state with the highest cost of living.
Yes, free battery. Because nothing has happened to my battery. It is has not burst into flames. It is not discharging any more that it’s supposed to be. So the replacement battery being put in, is replacing a functional battery. It is free of charge, and offers a higher milage rating. So yes, it’s free. If my battery had been faulty, caught on fire, and it was being replaced at that point, THEN it wouldn’t be free per say, but it also wouldn’t be costing me any money, it would just be a replacement for a defective part of the car.
But, as stated, my battery is functional. (Otherwise I couldn’t drive it)
And you called out how EV drivers are signal virtuing by owning an EV, but when someone says they didn’t buy an EV in hopes of saving the environment, then it’s “not nice to not care about the environment.” So I guess you must be saying that all the time to people who drive gas cars then, since they are not caring if their cars save the environment or not. No I don’t care about GMs stock prices. Because my replacement battery is already confirmed to happen. After market parts like brake pads exist, and can be added to the car. (Using factory parts is much more expensive) and by the time the replaced battery needs to be replaced, I will likely move to a new car.
My niece a Nissan Leaf, until 2019, and even though she bought it used (it was a 2011 model with a smaller battery with less range) it was still able to get her to and from work everyday, which is what the purpose was. And after the battery was not replaced in a certain time for warranty, (which she was just lazy in doing) she just got rid of the car, donated it, and got another used car. Because that’s what she needed.
Do you have anymore reasons to complain? Because I’ve shown that your reasons for complaining make no sense.
Who can argue with Bizarro world logic!
Ha! Ha! You are too funny!!
I live in a 100% fossil free electricity jurisdiction.
Anyone with solar panels gets clean and CHEAP electricity.
Even with fossil based electricity, the EV is much more efficient , and cheaper, than a Gas vehicle.
And batteries are being recycled as we talk, plus being reused with defective cells taken out.
Yes, I do care a lot about the CLIMATE CRISIS.
Just don’t LOOK UP!
More Bizarro world nonsense. According to the state of California 2021 year end report on electricity; your jurisdiction won’t transition off of coal powered electricity until 2025 and won’t achieve 100% clean and carbon free electricity until 2045. Boom!
@ DT
Boom de boom de boom!!!
OK Boomer!
I’m not in Cali.
And the transition to cleaner electricity makes an EV even more valuable to the Climate Crisis.
That will end your dinosaur juice killing of people, nature and the environment.
Meantime, I have a full tank of electrons every morning, I have no stinky gas trips at the station, and I laugh at how inexpensive my trips are.
The Chevrolet Bolt ranks last in the noted ownership satisfaction survey and GM has discontinued production.
I agree daily fluctuations – “so what”. World wide it’s the quarterly results that indicate a corporations solvency and success. So……. GM latest quarter results: revenue -24%; net income -40%; EPS -41% and net profit -20%. Toyota net revenue +36%. Boom!
PS: let’s not forget the topic at hand – the Volt/Bolt rank last in a recent ownership overall quality study. Additionally quality and sales were so poor, GM decided to stop manufacturing them.
I know this is the internet and people can spout off nonsense without any context and schooling them is largely a waste of time.
That said, the rankings come from the battery recall (cause by a manufacturing defect in LG batteries). LG is footing the bill. This also explains the sales – GM can’t sell the Bolt until the batteries are replaced.
Next up, it’s already been reported that GM will continue production of the Bolt for some time so you’re wrong there too.
Feel free to amend your comments.
I just noticed something. When I click the thumbs up icon. It will change color for a second, like I’m actually liking the comment. But then it just goes back to the normal color, the comment doesn’t show any likes, and it says “rate this comment” so I’ve tried to click it over and over. And it doesn’t change. If you’re trying to like a post, instead of clicking the like button, just leave a reply that says “like”
Amendment: GM initially recognized problems with the Bolt in November, 2020. But it wasn’t until May, 2021 GM stated it would ATTEMPT to prevent more fires by installing updated software. That fix did not work and more Bolts caught fire. GM stated it would pause production of the Bolt until August, 2021 to address the now ascertained battery problem and issued a second recall for faulty batteries. Then GM paused production of Bolts until November, 2021. In November GM extended the pause until the end of 2021. In January, 2022, they extended the pause once again through January 24, 2022. Recently, they extended the “pause in production of new Bolts”through February, 2022. During this period, GM has made numerous announcements they will be all EV by 2035. Let’s hope it doesn’t take GM that long to produce a new Bolt or a QUALITY EV variant. As an aside, I’ve been a Pontiac, Oldsmobile, Cadillac buyer my entire driving life. But, I’ve finally exhausted my patience with GM products as well as their dealership and corporate customer service. And it’s not just because of problematic quality issues. It’s because of their complacent and arrogant attitude towards customers. Coach Holtz said it best: treat me well and I’ll tell 10 others about my great experience, but treat me poorly and l’ll tell 20 others about it. Maybe someday, under new leadership, GM will “GET IT”. Until then, I won’t be buying any GM products!
18 bolts since the original 2017 model was released, (2 of them called “suspected” but well add those to to the total of 16 confirmed) have caught fire. They have not continued to catch fire, and no more have happened. It’s like when something else happened, that people called major happened, even though the chance of it happening to them were less than 2% and the change of it being deadly were even far less. But people were basically saying the the whole world needed to shut down for it. But your point has been made over all your posts. You don’t want to own a GM product, and you never plan on owning a GM product. So why are you trying yo come up with stats then coming up with arguments, then reversing on those arguments… nobody is making you buy a Bolt. Nobody is saying you can’t have your gas car. So we can clearly see you don’t like the Bolt. But how does that affect you? How does someone else owning a Bolt, enjoying it, affect you personally? 🤔
@David Von Raesfeld
Thanks for providing FACTS and not nonsense FUD.
I disagree about the situation with gas, and I believe that in 10-15 years, all new vehicles will be EV. It is inevitable as the CLIMATE CRISIS grows in scope.
Batteries will become super cheap in the meantime and in 10 years the battery will be lighter, more range and much cheaper. Thus, the replacement in that time make more sense if the car frame is still good.
Just look at the last 5 years of battery development. Costs have dropped easily 20% and in a few years the EV will price parity with the gas car on a LCOE basis.
Focus Nostradamus! The blog is about the Bolt ranking last in customer satisfaction.
@ DT
He is happy, I am happy. I was replying to DAVID.
What is your problem? !!!
“It’s like” More Bizarro world nonsense! ALL 140,000+ Bolts were recalled because ALL had faulty batteries installed at the time of manufacture. Not recalled because some may catch fire, but recalled because ALL, due to poorly manufactured batteries, would eventually overheat and start on fire! And GM has not manufactured any new ones since May, 2020. How does that impact me and other non-Bolt owners. It adds more “fuel to the fire” that GMs testing and quality controls are historically and blatantly lacking. Knowing this MOST reasonable and prudent critical thinking people will decide to select another manufacturers vehicle until such time GM can demonstrate it’s product testing and quality control processes have improved. Note – your assumptions about my vehicle preferences are incorrect as I own both ICE and EV products.
Please stop spreading FUD.
Is GM perfect? – NO! of course not.
Not ALL batteries were defective! But enough were defective to warrant a recall after they had found that it was not a problem in Korea alone. That is prudence.
Maybe 1 person hurt. One or two properties damaged. Terrible, but small compared to Hyundai recall for it’s explosive and defective motors.
I don’t understand your blind anger against GM. I don’t love the company, but I have 2 great cars at this time and will never go back to gas. What any organization writes about their perceptions doesn’t bother me, the cars drive well and have not given me any issues whatsoever.
I love Toyota’s manufacturing and have a Camry still ( I sell it soon to get an older Volt), but I will not buy their product until they get their heads out of the sand and look at reality.
I loved Jetta TDI, but they were huge liars about their “clean diesel”, so I sold it back to them for more than I paid – and it had a failing clutch and other issues so I was very fortunate.
I am not angry at any manufacturer despite all their weaknesses.
FUD? In the case of Bolt customer satisfaction, “Fear, Uncertainty and Doubt” aren’t being pushed by any corporate competitors. FUD is conveyed through feedback from actual BOLT owners. Some owners may be satisfied with the product, but obviously others are very dissatisfied. Will a new improved Bolt ever be manufactured? I guess we’ll have to wait for GMs “pause” update in March. Save the wave!
B f’ing S. The Bolt EV is a great drive.