OnStar Turn-By-Turn Navigation Still In Service
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OnStar will continue to offer its Turn-By-Turn Navigation service for the foreseeable future, with no plans to discontinue the service anytime soon.
This undoubtedly comes as good news for those customers that wish to continue to use the OnStar Turn-By-Turn Navigation service. Despite the proliferation of new connectivity technology like Apple CarPlay and Android Auto, as well as embedded navigation technology, some customers will likely prefer use of the OnStar Turn-By-Turn Navigation service.
For readers who may be unaware, OnStar Turn-By-Turn Navigation provides the user with voice-guided navigation instructions via the onboard stereo system. The navigation uses GPS to find the optimal route to the desired destination.
To use the system, press the blue OnStar button and tell the advisor your desired destination. Alternatively, users can search for directions using the vehicle’s mobile app, then send the directions to the onboard infotainment system. The voice-guided directions will also include “turn tones” that indicate where and when to turn, as well as street names and distances as the driver navigates the directions. If the driver misses a turn, the system will reroute.
Users can also adjust their route using simple voice commands, such as “cancel route,” “route preview,” and “repeat,” the latter of which will repeat the previous driving instruction.
The continuation of the OnStar Turn-By-Turn Navigation stands in contrast to the OnStar Hands-Free Calling service, which, as GM Authority covered previously, is slated to sunset early in the 2022 calendar year. As confirmed to GM Authority by Senior Manager, OnStar and Infotainment Communications, Stephanie Obendorfer, the OnStar Hands-Free Calling service will be sunset in February.
“We routinely evaluate our services to provide the best experience for our members,” Obendorfer told GM Authority. “In this spirit, we have decided to discontinue Hands-Free Calling starting in February 2022.”
That said, customers will continue to be able to use their smartphone to connect to the onboard vehicle systems using Bluetooth and conduct hands-free calling.
Subscribe to GM Authority for more OnStar news and ongoing GM news coverage.
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One by one, eliminating things we have come to depend on and like over the YEARS! WHAT NEXT? NO ONSTAR????? 🤷♂️🤷♂️🤷♂️🤷♂️
Getting a 2022 Silverado delivered next week. My 2002 Silverado has the analog On Star system that they discontinued two years later when they went to a digital system. Haven’t had it for 18 years and probably won’t use it on the New Truck.
On top of that, I probably won’t use the GPS system on the new truck since I’ve been using Copilot since 1998 when I had it on a small laptop sitting on my console. Now it’s on my phone which in the old truck I just plugged a jack into the radio from the phone and had Copilot coming over the truck speakers. Will do the same via Bluetooth in the new truck.
I just renewed my OnStar plan very disappointed to know that the turn by turn directions will not be available to me because my car is a 2014 and too old I only have less than 50,000 miles on it I don’t consider that old any suggestions it’s gonna be very challenging for those of us that drive cars and I’m looking at our phone for Waze.
I have the same problem. My car is a 2014 Equinox and I depend on my Onstar. Only 59,000 miles on it I and was not ready to buy a new car but I’ll have to because I’m elderly and need to have it. Too hard for me to use my phone and drive at the same time. I’m concerned I’ll buy and new car and they will discontinue it later on. What other companies have programs like Onstar?
Haven’t bought OnStar phone minutes in years. With the advent of smartphones and bluetooth, the OnStar on board phone has become “obsolete”. As the cell phone industry progressed from 3G to 4G and now to 5G, the on board OnStar phone began a journey of obsolesce. Not going to miss it. Same goes for the Turn by Turn Navigation. I’ve used my stand-a-lone GPS “forever” and it doesn’t cost me anything each month nor does it need a cell tower or WIFI.
While it has not happened a lot, there are times where the human at OnStar made the difference in getting me to my destination over my smart phone.
I have embedded navigation on my car but I have better luck using Turn By Turn since it is more up to date and appears to be more flexible and up to date.
I have a 2010 GMC that does not have blue tooth capability so the hands free calling is very important to me as this vehicle is my daily driver.
Safety has just been removed from all of these vehicles that do not have blue tooth and rely on OnStar’s hands-free calling so they will not have to fumble with a cell phone causing an accident. GM / OnStar needs to reconsider the cancelation of the hands-free calling service and or have a blue tooth option that could be installed in older vehicles. Better yet, they could get rid of the Bean Counters who make decisions to remove a safe option from vehicles to save money. More accidents ahead.
I have Onstar navigation in my 2018 CT6. It SUCKS. I use a Garmin gps to get me where I want to go.
My husband & I have always purchased Saturns (1994,SLE,, 200 6Vue & 2008 Aura XE) We have loved every minute we’ve had them!
We are soooo disappointed about the sunset of Hands free as I tend to get lost in a paper sack.
The Aura has been invaluable to me & as another comment says, we have come to depend & love these features. I do not use SMART phones & have come to appreciate the friendly voices who have guided me so many times…SO SAD!
My 2G plan is ending, navigation will not be available. Have multiple vechicals with ONSTAR, not any more
Going to buy Fords !
I have a CT6 with “turn by turn” navigation, after using several times and realizing its Garbage, still pay for it because it is included in my OnStar package with Super Cruise etc but I rely on my Garmin…. Love the car, too bad you can only purchase them in China now.
Sad that Navigation will be no longer offered by OnStar after December 2022. Will have to cancel as we have depended on Turn-by-Turn since 2012.
OnStar turn by turn directions has been invaluable to us.
We travel a lot with our Racecar in tow.
I am very upset with OnStar for their decision to stop hand free calling and turn by turn directions.
I guess OnStar is forcing me to stop service and open a savings account for the money that would have otherwise been used for OnStar.
Good by old friend.
Will no longer buy Chevrolets. Very disappointed that they are discontinuing turn by turn navigation.
I have a 2012 tahoe which I use turn by turn navigation system
. I now won’t have navigation as on star is going 5g without a fix for us older car people. I will cancel my on stat after 12-22i
Dear GMC authority,
Me and several of your customers do not find it helpful to read comments about people that are losing their turn by turn navigation system.
People are angry and frustrated and in this angry and frustrated world if you can’t blame them it would be useful and helpful to us if you would offer solutions for us such as systems or phone so we could navigate directions. I do hope your holiday cheer will include some regard for your past GMC customer. We have been faithful to your company
Happy holidays to you all .. Irish 8