Federal safety regulators have closed an investigation into a General Motors recall for faulty toe links in 2010 through 2015 Cadillac SRX crossovers.
According to a recent post from Car Complaints, regulators were satisfied by GM’s June recall of the faulty suspension components. The National Highway Traffic Safety Administration (NHTSA) initially opened the investigation in November of 2020, as GM Authority covered.
The NHTSA has received several reports from Cadillac SRX owners that their crossover exhibited sudden and uncontrollable swaying in the rear end while driving, as well as activation of the electronic stability control system. The issue was tracked down to broken rear toe links.
Many of the vehicles reported to the NHTSA were supposedly repaired under a 2014 recall regarding loose wheel nuts in the rear toe link adjusters. The 2014 recall included some 290,000 units, and included both the Cadillac SRX and the mechanically related 2011 through 2012 Saab 9-4X. The 2014 recall was intended to address loose nuts that could damage the threads in the adjusters, and ultimately lead to complete failure of the toe links.
Some of the owners reporting toe link issues with their Cadillac SRX, including a few who crashed as a result of suspension failure, indicated that their vehicle was not included in the 2014 recall.
To fix the faulty Cadillac SRX toe links, technicians were instructed to inspect the rear toe link adjusters, and if necessary, replace them. Additionally, dealers have been advised to tighten both jam nuts to the correct torque specification.
However, it was later learned that this repair could be reversed following a rear-end alignment if the jam nuts were not tightened to the appropriate spec. To make matters worse, investigators noted a high rate of failure for those vehicles that were repaired.
This past June, General Motors issued another recall for toe links in the 2010 through 2015 Cadillac SRX. The fix this time was to replace the adjustable toe links with non-adjustable toe links.
According to the NHTSA, Cadillac SRX rear toe link failure has resulted in 84 complaints, 16 crashes, 10 injuries, and two deaths.
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Comments
So, take off an adjustment arm and put a non adjustable arm on, then eat the rear off of the vehicle and make it handle poorly? Great work GM. How about tibhten the nuts properly and be done with it. What a bunch of morons
Yes a bunch of morons. Ate up the inside inner inch of the rear tires in less that 4000 miles. These where newer Michelin tires less than 35,000 miles on 65,000 mile tires. GM says it dealership problem and dealership says it GM problem and here I am stuck in the middle with a car out of alignment cant be aligned (per dealership) and no where for help. Anyone have an idea?
Join the Cadillac forums. I started a thread on the problem. Currently working with a company that makes aftermarket control arms to correct alignment problems
Join the Cadillac forums. I started a thread on it
Please send me the link. I am currently looking for aftermarket control arm to fix the situation, myself.
I have read that others are having the same problem so I know its not an isolated situation.
Google your vehicle year and put in rear toe links. Places like ebay, pricelist, parts geek, etc have them
Were you able to find the rear toe arms?
I had the toe link recall repaired, immediately following message indicating service rear axle. Called the repair shop and they advised it would be $150 to put it back up on the rack.
Bought a used Cadillac SRX 2014 with basically new tires,, after 4000 miles inside grooves tread wore completely off, exposing wires that had already broken on both tires,, had I not found this my wife would have had a blowout going to Tulsa and back to a doctor appointment and probably got killed,, telling everybody I know do not buy a Cadillac SRX after reading hundreds of reports, that other people are having the same problems,, spent $1000 dollars having a good local mechanic replacing non-adjustable to an adjustable link,,waiting and watching tire ware,,,
$1000? That’s way too high. Those arms aren’t that expensive, and neither is an alignment. We charge 109.95 for an alignment. At the most I could guess would be 500 for the total job
This has helped a lot! I have a 2011 SRX and I’ve been getting the letter in mail over and over again about getting the toe link fix from the local Cadillac dealer. But I was sure cause I’ve never had any issues with the car as far as that. The only problem I have is the ABS light will not go out. Have put all new speed sensors and wheel bearing in and cleared the codes and same day it comes back on. Other than that which I can ignore just regular maintenance car has currently
147,000 miles runs fantastic.