Chevy Ranks Low In J.D. Power 2021 Mexico Vehicle Dependability Study
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Chevy has scored near the bottom of the latest J.D. Power 2021 Mexico Vehicle Dependability Study.
The J.D. Power 2021 Mexico Vehicle Dependability Study looks at problems experienced by new car owners in Mexico in the first 12 to 36 months of vehicle ownership, examining 177 individual problems spread across eight problem areas, including features/controls/displays (FCD), driving experience, engine/transmission, exterior, audio/communication/entertainment/navigation (ACEN), seats, heating, ventilation and air conditioning (HVAC), and interior.
This year’s study is based on evaluations of 6,976 interviews with new vehicle owners in Mexico who purchased their vehicle between 2018 and 2020. The study was fielded between May and September of 2021.
The interview evaluations were then used to determine “problems per 100 vehicles,” or PP100, for each brand studied, with a lower PP100 indicating higher overall quality.
In the J.D. Power 2021 Mexico Vehicle Dependability Study, Chevy scored 220 PP100 in the Mass Market Brand Ranking list, placing it fourteenth among the mass market 15 brands studied. Dodge was last on the list with 252 PP100, while Ford was thirteenth with 212 PP100.
At the top of the Mass Market Brand Ranking list was Hyundai with 132 PP100, followed by Toyota in second with 154 PP100 and Suzuki in third with 157 PP100. The Mass Market Brand Ranking segment average was 193 PP100.
Despite the brand’s low overall ranking, the Chevy Beat still managed to grab a top-three positioning in the Entry Sub-Compact segment, slotting in alongside the Ford Figo and segment-topping Hyundai Grand i10.
The J.D. Power 2021 Mexico Vehicle Dependability Study also ranked Chevy among commercial brands, placing it in third with 262 PP100 among four commercial brands studied. The highest-ranked commercial brand was Nissan with 226 PP100, followed by Toyota with 229 PP100. Slotting in last was Ford with 277 PP100. The commercial brand segment average was 241 PP100.
As GM Authority covered previously, GMC was at the top of the Premium Brand Ranking list with a score of 175 PP100, besting BMW in second, which scored 206 PP10, Audi in third with 207 PP100, and Mercedes-Benz in fourth with 244 PP100.
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Source: J.D. Power
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So in Mexico, a Chevrolet is considered undependable and unappealing.
That’s probably not a good sign.
So Mexican purchasers don’t even like what they’re producing? That’s a very BOLD statement and something GM / Chevrolet should be considering when they handout contacts to build their vehicles down the road.
I don’t think American 🇺🇸 or Canadian 🇨🇦 purchasers think that lowly of Chevrolet in their countries. I’ve had 3 Chevrolets in the past 10 years and would highly recommend them based on the quality and reliability of their products!
i doubt the mexican assembly workers can afford to purchase what they are building. $3/hr doesn’t go very far.
The $16.67/hr part time at the truck plant in Flint won’t buy you a Silverado either.
I won’t be buying a 2022 Silverado that is built in Mexico, and will be looking forward to the 2022 Tundra!!