Yet another class action lawsuit has been filed against General Motors over the performance of the headlights in certain versions of the second-generation Cadillac SRX.
This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. The suit alleges the 2016 model-year Cadillac SRX has faulty headlights with seals that can wear out prematurely, allowing moisture to enter the casing and damage the internal electronic components. The plaintiff in the suit also says the vents in the casing “that allow air flow to maintain pressure and prevent the lenses from cracking,” can increase the “tendency for water to accumulate and condense in the housing units.”
We’ve reported on the widespread headlight issues with the Cadillac SRX in the past. In 2019, we wrote about a Bloomberg report on certain 2010 to 2015 model-year Cadillac SRX models with persistent headlight issues, which generated hundreds of comments – many from frustrated Cadillac SRX owners that had experienced this problem for themselves. We then penned a second follow up article about the issue last spring, which again generated countless comments from aggrieved Cadillac SRX owners.
While GM has issued several Technical Service Bulletins to address the Cadillac SRX headlight problems, the repairs contained in these TSBs instruct dealers to replace the faulty headlights with new ones of the exact same design. As a result, any Cadillac SRX owners have been forced to pay to remedy the issue, only to have the lights replaced with new versions that still allow condensation to enter the casing. The plaintiff in this latest suit, for example, allegedly paid $1,600 to have his SRX’s headlights replaced with new ones of the same faulty design as before.
GM has agreed to reimburse some owners for headlight repairs at a cap of $1,600, however it has not provided a permanent fix for SRX owners that continue to deal with dim and/or burnt-out high beams and low beams.
GM has not responded to or commented on the Michigan class-action lawsuit.
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Comments
And don’t forget the luxury experience of getting told to go f*** yourself when you have a proven defect by desgin in your “luxury” car.
They told me that when I called I guess the Cadillac Corporate office. I got it fixed myself and call them for reimbursement. They told me that I was to late for a reimbursement. So the reimbursement thing was a complete lie.
Dealer told me that there was outstanding class action suit; that it would cost me $2,300 to get them replaced. Previous to suit, GM. was giving $800 per headlight as. compensation.
I thought it was my eyes. I can’t drive at night now because it’s so bad and I never received notification from GM Cadillac. Loved my car (2916 SRX( but also unhappy that I didn’t hear anything about it when I took it in for service before my warranty expired. They aren’t looking out for the customer at all….and that’s not good business!
February 2021
I had 2 Cadillacs – both had known issues that Cadillac would not fix – timing chains and rear axle issues. I bought them as I did not want to have issues, but these 2 vehicles gave me more headaches than all the other brands I’ve had combined in 55 years of driving. I understand stuff happens, but stand behind your product.
I had the same 2 issues you mentioned above on my ‘10 SRX. The car kept dying out an going into limp mode and indicating ‘reduced power’. Dealer changed all the timing chains, serviced the rear axle and charged me $6600 for the repair. Two miles after I left the dealer, it stalled again. I told them from the beginning my scan tool indicated an issue with the fly by wire throttle communication with the ecu. Dealer had the car another week, diagnosed the issue again, and replaced the throttle body assembly. There was no charge for the second repair and there have been no issues since.
i owned a 2013 srx performance, worst car i have owned in years ,spent $16 grand on repairs in 4years everything from 4 dash screens, tranny , rear end, was in GM shop constantly . glad to get rid of it
THE WORSTTTTTTT VEHICLE EVER ..SICKENS ME THAT GMC GIVES NO CARE TO HARD WORKING PEOPLE
My 2015 headlights were ok last year when Cadillac offered to reimburse some repairs, now they aren’t. It’s unfair to cover some 2010 owners for 10 years but nothing for those of us who didn’t make the May 2020 deadline. This is a known defect that is a serious safety issue with all 2010-2016 SRXs. No doubt GM has done the math and wants to litigate a class action suit which will take years to resolve and keep the lawyers rich (30% of any award) and thriving while we might get a check for a couple if bucks.
I remember the gas tank lawsuit years ago, because I owned one of the affected vehicles. The solution (which was truly a gift to GM instead of customers) allowed by the court somehow, was to give owners a voucher for $3,000 towards the purchase of a new truck, and it was only good for 2 years if I remember correctly. What a joke that was! I feel for the SRX owners, as I recently had to deal with customer service on 2 GM vehicles… no longer own either of those! I used to prefer GM products, but they have gone so far downhill with customer service in the past few years, I began looking at other brands.
I am facing issues with my headlights. I was told GM Cadillac would get back to me in 7 days. Its been almost three weeks and no response. I stressed headlights a safefy issue and will hold them accountable for damages or injuries as a result. I have thought about reaching out NC State Attorney General or maybe small claims court once I can afford the $1600.
Really,? Lawsuit over headlights? How about all the failed timing chains on the 2008- 2014 3.6 engine? Tons of them out there !
I own a 2013 Cadillac SRX Luxury … It’s been a great car.. Unfortunately it’s not safe to drive at night..I have owned cars for 50 Years I never would imagine that after spending $51,000. For a car with a manufactured safety defect, that GM and Cadillac Motor Division is doing nothing.. This is my Forth Cadillac and will be my last..
I own a 2013 Cadillac SRX Luxury … It’s been a great car.. Unfortunately it’s not safe to drive at night..I have owned cars for 50 Years I never would imagine that after spending $51,000. For a car with a manufactured safety defect, that GM and Cadillac Motor Division is doing nothing.. This is my Forth Cadillac and will be my last..
I own a 2012 cadillac srx, headlights were horrible very unsafe to drive at night. Finally got them replaced.
As of now my biggest complaint is the interior of the vehicle. The leather coating peeling off console and seat
I own 2016 Cadillac SRX luxury and yes the lights are very horrible on it I mean I almost got into a head on collision one night because the other car did not see me what will it take for everyone to get (KILLED) before GM try to replace the lights this is very sad on GM I thought they were a better company than this i my have to go to Ford
Do not and a repeat do not go to Ford there just as bad anymore they have a suit for the transmission on Ford fiestas and I’m having bad probs with the wiring to my fuel pump on my f150 because of the location on the wiring best bet i would say is go with Dodge or toyota the worst they have is suspension probs witch most the time is a cheap fix US made don’t hold to there name anymore
I own a 2014 srx my light are terrible I can’t drive at night because they are so dim. I have tried to get them repaired but no luck. I will never buy another cadillac this Is my third one.
I own a 2012 srx Cadillac and I wouldn’t drive it at night the headlights a terrible, that’s just one problem my check engine light constantly comes on and I’m constantly getting it fix and my steering wheel gets stuck now I just got a recall in the mail for something else wrong with this car. I will never buy a Cadillac again DONE I wouldn’t even tell people to buy one. This is sad a big company like GM don’t stand behind want they built and pay for these problems we’re having with these vehicles.
I have a 2010 Cadillac SRX. The head lights went out on the car lot. So car lot replace them. Cost them $1200. Just for the headlights. Lucky I didn’t pay dim. Know the car is payed off and got 170k miles. Has not been that bad of a car. But at the miles that are one it. It’s just amateur of waiting for the car to be done. And go buy a new one. But yes they do have headlight probs. Big time.
Well I got rid of my SRX 2 1/2 years ago because of the headlight problem. Traded it in on a RAV 4 and didn’t get a whole lot for it because the Toyota dealer knew about the headlight issue. At the age of 75 there is no way that I should be expected to drive at night with headlights being the same brightness as parking lights. Though the years Cadillac was known for quality always being the cream of the crop and now we see what greed has done to the image.
I have owned GM vehicles since 1966 and will never own another after this this SRX mistake.
Hello, FYI….for those who have issues with the brightness of the headlights on our SRX’s, buy a set of the brightest ‘LED’s’ from Amazon ($60). The difference is amazing and they install in about 30 minutes. (YouTube Video).
How can I find out about getting reimbursed? I have a 2016 SRX headlights that I had to replace 2 X!
I initially Bought it up the 2012-15 lawsuit to my service rep and she played dumb.
The way GM handled this issue has left a likely permanent bad taste in my mouth and I would never purchase or recommend another Cadillac again.
Time can up to buy a second vehicle and I went with a Lexus RX450L hybrid. Screw Cadillac
Are the 2016 SRX Cadillac Headlights being recalled? Because they should, my car had less than 30,000 miles and the headlights went foggy. Now my car has over 50,000 and it’s completely dangerous to drive at dark for me. I have to drive with my lights on bright. Please let me know ASAP! I owned at 2013 before, and they were recalled, they are the same headlights, so it doesn’t make sense, they haven’t been recalled yet in the 2016 model.
Well I would say you are wasting your time trying to get something out of GM. I had a SRX and the same thing happened, traded it because it was useless. Bought a Toyota and am very satisfied. Came with all the new safety features that GM charge a fortune for. I feel sorry for you and all SRX owners, I lost big bucks when I traded it in as the dealers here know about the headlight problem. Good luck in your quest to get some satisfaction, don’t hold your breath. I can’t believe that GM can squeeze out of this problem with all the evidence. Stay safe.
I have a 2016 I work from 6am to 6pm always dark can’t see by the dim lights have to drive with on coming cars flashing me in which I ignore due to deer crossing my path I called Kevin Whittaker where I bought it from after I was informed it has been a recall on the head lights the scheduler told me she don’t see where it has been a recall I then Google it and it popped right up all the problems I’m having . She said I would have to have a diagnosis starting at $140. And I will also have to pay for the repairs. This is bs.
I bought a used 2012 srx with bad low beam headlights. I talked to Cadillac who told me to have a dealer check it. They said they were bright enough and just needed to adjust them a liitle bit($40) . This did nothing. I reported back, to Cadillac who told me there was nothing more to be done. I sometimes wonder if the lights are even on. I am going to try new Silver Star white bulbs that are supposed to be brighter.
My husband and I are very upset about our 2016 SRX. We bought it used last year and had no idea about the headlights until we drove it at night the first time. I can’t drive at night without my bright lights being on. This is horrible! Does someone have to get killed before GM fixes this problem?
I’m having the same problem right now with my 2011 SRX and my extended warranty company (Silver Rock) won’t cover it. Does anyone know how to at least attempt to get GM to pay?
I just replaced my 2015 headlights with $139 aftermarket replacements that use a metal backed reflector that shouldn’t turn gray so quickly and they come with a pair of DRLs built in.
I think this is ridiculous that they only included 2010 to 2015 while us 2016 are suffering I can barely afford to eat let alone have to change and spend over $2,400 to get my headlights fixed knowing that GM knows that this is a dangerous situation and it’s very installation of the parts
Bought a 2016 SRX about a year ago from a dealership used. Been ok until a few months ago when we noticed the lights getting dim at night. We hadn’t been driving the car much at night. We recently went on a short vacation and it had gotten much worse. Had to drive the last 50 miles on a rainy night with the brights on. Scariest thing I’ve on the road in a long time.
I was able to fix one of my headlights at this point and that cost me 1200 the other one was dim for a while now it’s totally dead gone dead no headlight at all on my driver side and I don’t have 1200 to fix it again this needs to be addressed it’s very difficult to drive especially when you work at night
I own a 2016 SRX. My dim lights are terrible and seem to be getting worse each day. I called Cadillac Corp office and explained the situation. The gentleman told me to take it to a Cadillac dealership and get an estimate to fax to them and they would help with reimbursement. I did this and paid $140.00 for the estimate. The estimate was to replace the whole light kit for $1200 each. I called the corporate office back and was routed to a lady who then said according to my VIN number, they could not help me with any kind of an estimate. Ugh! So frustrating.
I have a 2016 SRX that I brought 4 yrs ago. I have always though at my headlights were dim and that the company used cheap lights I said was going to get them replaced with a better set but that’s no seems to be that to only problem. But someone asked me today if I had trouble with my car lights because they had a 2015. I said yes so now I know that this has been a serious problem for a while.
Was recently having some of the worst weather I have ever seen and it was just starting to get dark… Suddenly there I was just sitting in my super luxurious expensive DAYTIME AND SUNSHINE Required when in use SUV What the f**k was I thinking!!!! Thankfully I had my pillow and my blanket. This is the first vehicle of its kind DAYTIME ONLY SUV !!!!!!!
Well the simple fact is you, myself and thousands’ of othe folks are out a lot of money. I had a 2012 SRX (bought new) and after a few years it had the exact same problem. Finally I had to get rid of it because I was to afraid to drive it at night.
For 4 years I have been watching this website and seen how others have been treated, how GM has dodged the problem, how the statue of limitations has expired, etc, etc.
I’m afraid we as normal people fighting for our rights are losers when it comes to fighting a corporation the size of GM.
Good luck to all on their quest to see justice done.
Everybody make a report or a complaint to the following site they can get something done I’m sure
NHTSA.gov
NHTSA.gov if everyone puts in a complaint to this site I think we can finally get something done
Your tracking number assigned by NHTSA for this issue is 11499741. Please this is my tracking number I’ll be able to keep checking on it and if you guys I’ll put yours in with the above website NHTSA.gov The more that we get in the more that will they’ll see and track and we’ll probably get something done
yes, 2016 SRX – only $71K mileage and they currently want $3,600.00 JUST for the two headlight assemblies and then 3-4 hours labor to install – I ripped the service guy’s ear off. I’d bust them out and drive with none before I would pay that amount. Also, have re-occurring problems with the condensation tubings getting “clogged” which caused the sunroof modules to have to be replaced. Almost $500 for a new key fob. never again Sadillac…..
I have replaced both of them One of them cost me $1,600 cuz I can only afford one now the other one cost me another $1,200 now one of them are already starting to do it again I’m going to have to pay again this is bull$hit and yes key fob is starting to go it’s going to cost $600 if not more to replace my key fob I’ve already had to pay $1,300 to fix my control module in liftgate cuz it wasn’t covered. And it’s baloney that the 2016s were not covered under this.
Does anyone know the status of this class action (specifically for MY2016)? I have a 2016 SRX myself, so obviously have an interest in seeing this go in the favor of the customer.