General Motors has started a customer satisfaction program to replace the emergency jacks on certain examples of the Chevy Trailblazer and Buick Encore GX crossovers.
The problem: affected vehicles were shipped with a “mispositioned” emergency jack that may not be capable of properly supporting the vehicle. GM issued a similar customer satisfaction program over faulty emergency jacks in the same models earlier this year.
The hazards: if the driver suffers a roadside flat, they may need to rely on the emergency jack. If the jack fractures while under load, the vehicle could collapse, potentially injuring people near or under the vehicle.
The fix: GM will replace the emergency jacks that were shipped with affected vehicles with a different jack design that is capable of supporting the weight of the vehicle.
Affected components: factory roadside emergency jack.
Affected vehicles:
Number of affected vehicles: a total of 77,512 Chevy Trailblazer and Buick Encore GX vehicles are affected by this particular issue.
Owners should: affected owners will be contacted by their dealership to have the faulty emergency jack replaced. Buyers of vehicles that had the emergency removed prior to delivery will be provided with a replacement jack via a customer satisfaction campaign. If owners are unsure whether or not their vehicle is affected by this recall, they can visit my.gm.ca/recalls and type in their VIN to see any open recalls or other actions that may be active on it. Concerned parties can also reach out to GM directly with questions or concerns using the contact information embedded below.
Contacts:
- GM recall number: A212335470
- Chevrolet Customer Service: 1-800-222-1020
- Buick Customer Service: 1-877-248-2080
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
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Comment
I call AAA it’s a $5 tip.