General Motors and the National Highway Traffic Safety Administration have issued a product safety recall for certain examples of the 2018-2021 model year Chevy 6500 Low Cab Forward commercial trucks for front steering knuckle. The related Isuzu FTR truck is also affected by this recall.
The problem: in certain Chevy 6500 Low Cab Forward and Isuzu FTR trucks, a bolt on the left front steering knuckle may come loose, resulting in an increased turning radius and difficulty steering to the left.
The hazards: a sudden unexpected change in turning radius and/or difficulty steering to the left could make the vehicle more difficult to control, increasing the risk of a crash.
The fix: dealers will replace both the front right and front left side stopper bolt jam nuts in affected vehicles and clean or replace the extensions, as necessary. These repairs will be performed at no cost to the vehicle owner.
Affected components: front right and front left stopper bolt jam nuts, front steering knuckles.
- 2018-2021 Chevy 6500 Low Cab Forward
- 2018-2021 Isuzu FTR
Number of affected vehicles: roughly 5,700 units are believed to be affected by this problem across both the Chevy Low Cab Forward and Isuzu FTR nameplates.
Owners should: owners are advised to wait for GM or Isuzu to get in contact with them, at which point they will be instructed to make an appointment with the nearest dealership. Owner notification letters are expected to be mailed out on December 29th, 2021. Affected vehicle owners can also contact Chevy and/or Isuzu customer service with any questions or concerns they may have using the contact information included below.
- GM recall number: N202323550
- NHTSA Campaign Number: 21V861000
- Chevrolet customer service: 1-800-222-1020
- Isuzu customer service: 1-(866) 441-9638