Now in its 12th year, the J.D. Power 2021 China Vehicle Dependability Study examines the number of problems that vehicle owners report, with rankings for both mass market brands and luxury brands. The study examines 177 individual problems grouped into eight major categories, including engine/transmission, heating/ventilation/air conditioning, seats, vehicle interior, driving experience, features/controls/displays, audio/communication/entertainment/navigation, and vehicle exterior.
The study compiles the number of problems experienced per 100 vehicles, or PP100, during the past six months. The lower the PP100, the higher the quality.
In the mass market segment, Chevrolet scored 137 PP100, slotting in above Changan Ford (138 PP100), and below WEY (135 PP100). At the top of the list was GAC FCA Jeep with 115 PP100, followed by FAW Toyota with 125 PP100. Dongfeng Peugeot and FAW Hongqi tied for third, both with 132 PP100.
The mass market segment average was 144 PP100.
This year’s J.D. Power 2021 China Vehicle Dependability Study was based on responses from 36,860 vehicle owners who purchased their vehicle between December of 2016 and May of 2020, and included 239 models from 49 different brands. The study was fielded between January of 2021 and June of 2021 in 70 major Chinese cities.
Some of the study findings include a decrease in the percentage of engine/transmission problems compared to results from the 2020 study. The 2021 study also found a decrease in exterior problems, although the exterior issues remain a top problem category.
The study also found a rise in the dependability for domestic Chinese brands, with the gap in dependability between domestic and international brands narrowing to 6 PP100 this year, down from 9 PP100 last year.
Finally, the 2021 study found that luxury brands were losing ground in vehicle dependability overall, with luxury vehicle owners noting an increase in problems over previous studies.
Source: J.D. Power